Posted Apr 15, 2017
This is a great hotel, especially as an overnight near the PHX airport. I had forgotten to pack a comb or brush and the hotel's little "pantry" purchase area did not have one, but the employee working the desk *gave* me a plastic comb still in new plastic wrapping from her own purse. I offered to pay her for it but she declined. Then at breakfast I was hoping for a latte, which they don't have, but my server offered to make an approximation using coffee and milk, then heated that up and served it to me in a large To Go cup. The chef making the made-to-order omelets and pancakes at the breakfast was very speedy in fixing lots of custom orders simultaneously, while still having each one come out perfectly cooked and with the correct ingredients. The staff made my experience at this hotel, especially the woman who provided me with her own personal comb to solve my dilemma of how to wash my long hair and then get it presentable afterwards! Above and beyond expectations for certain.
Comment from Hotel Management
Apr 18, 2017 by HotelMgmt, Hotel Management
What an amazing experience! We couldn’t be happier to know that our team went above and beyond, thank you! This is exactly the level of service we aim for every time and I’m so proud of our hardworking staff for making your stay so memorable. Thank you for joining us, please come visit again soon!