Ratings based on 1,237 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Great location within minutes of the airport

Posted Apr 18, 2017
Extremely friendly, hospitable staff. Breakfast was good, maybe a little over priced, though. Quiet considering it's in a busy part of town. My flight left in the evening and I had to check out by noon. They had a locked closet to keep my baggage in a safe place which was really nice! Loved the pool. Nice and clean. Hotel itself is beautiful and very clean.
Comment from Hotel Management
Apr 20, 2017 by HotelMgmt, Hotel Management
Thank you for taking the time to share your positive remarks with us. We’re thrilled that you enjoyed so many of our amenities and appreciate your recognition of our outstanding staff. We hope to have you back for another great stay soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Apr 15, 2017
Pros: Great bed, great restaurant, Fridge and Microwave in room.
Cons: Housekeeping never bought me wash cloths one day so maybe these operations need to be adjusted.
Location: Location was good, very close to airport and pretty close to local restaurants.
Room was a nice size, plenty of space for my 3 person family. I loved the refrigerator and microwave in the rooms. This is so convenient. The bed was very comfortable. I slept like a baby. Plenty of channels on the TV so my kid could watch cartoons. Walk in shower was nice but it dripped constantly and was pretty annoying. The restaurant was very good and the waitress was amazing. I forgot her name but she was amazing!! Good food too. My only complaint is that the first morning I was there I called down and requested more wash cloths and they never came! I called twice, twice they confirmed they were coming and they just never came. Very disappointing! Other than this, my stay was perfect.
Comment from Hotel Management
Apr 18, 2017 by HotelMgmt, Hotel Management
We’re so honored that you chose us for your family vacation, thank you! It’s great that you enjoyed our guest rooms, we try to provide the amenities that make our guests feel at home. I’m sorry we missed the mark in other areas, and will work with my team to ensure improvement. Come back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Outstanding Staff

Posted Apr 15, 2017
Pros: The positive, friendly attitude of the staff, with initiative to make a guest's stay as good as possible.
Location: Shuttle provided to/from the PHX airport.
This is a great hotel, especially as an overnight near the PHX airport. I had forgotten to pack a comb or brush and the hotel's little "pantry" purchase area did not have one, but the employee working the desk *gave* me a plastic comb still in new plastic wrapping from her own purse. I offered to pay her for it but she declined. Then at breakfast I was hoping for a latte, which they don't have, but my server offered to make an approximation using coffee and milk, then heated that up and served it to me in a large To Go cup. The chef making the made-to-order omelets and pancakes at the breakfast was very speedy in fixing lots of custom orders simultaneously, while still having each one come out perfectly cooked and with the correct ingredients. The staff made my experience at this hotel, especially the woman who provided me with her own personal comb to solve my dilemma of how to wash my long hair and then get it presentable afterwards! Above and beyond expectations for certain.
Comment from Hotel Management
Apr 18, 2017 by HotelMgmt, Hotel Management
What an amazing experience! We couldn’t be happier to know that our team went above and beyond, thank you! This is exactly the level of service we aim for every time and I’m so proud of our hardworking staff for making your stay so memorable. Thank you for joining us, please come visit again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from B

Rock Bed

Posted Apr 11, 2017
Nice hotel only issue was the bed was rock hard. I didn't get a good nights sleep because of how hard the bed was. Other than that the hotel is nice.
Comment from Hotel Management
Apr 13, 2017 by HotelMgmt, Hotel Management
Your feedback is extremely valuable as we’re constantly seeking ways to elevate the guest experience. I am sorry for any disruptions you encountered, and regret that we didn’t have the chance to better accommodate you while you were here. We look forward to having you back for a more perfect stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seymour, CT

Great - Loved it

Posted Apr 11, 2017
Pros: Everything!
Cons: Nothing that I encountered
Location: Location was nice but I didn't have time for sightseeing, was visiting a sick sister
Was so pleased with everything about the Hilton Garden from the pickup at the airport to the return trip. The front staff were great, efficient and helpful, my room was perfect, clean and modern and great bed with comfort settings...the shower was delightful....wish I had been able to stay longer and enjoy the outside patio off the 2nd floor. Had dinner at the bar and the bartender was pleasant and helpful and the Chicken Fiesta Cobb Salad was enormous and delicious. The drivers, especially, Chris, were incredible, he took me to church and picked me up after and headed to the airport....couldn't have asked for anything better. Would highly recommend!
Comment from Hotel Management
Apr 12, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your story. While we’re glad you were so pleased with your stay, we’re sorry to hear about your sister and hope she is well. It’s heartwarming that our team was so personable, and I look forward to sharing your praise with Chris. It would be our pleasure to welcome you back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Acceptable

Posted Apr 10, 2017
There are two Hilton Garden Inns at the airport. Causes lots of confusion when calling for transportation. If you know this in advance it can help a lot.
Comment from Hotel Management
Apr 12, 2017 by HotelMgmt, Hotel Management
Thank you for your feedback. I apologize for any mix-ups at the airport and do hope you were able to take advantage of our 24-hour shuttle. We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located

Posted Apr 4, 2017
Pros: Clean rooms and hotel.
Location: We were by the airport in Phoenix. We were within 30 minutes of spring training facilities, within minutes of the zoo and hiking.
We felt the hotel was centrally located to everything we wanted to see in the Phoenix area.
Comment from Hotel Management
Apr 5, 2017 by HotelMgmt, Hotel Management
We’re delighted that you enjoyed our location – we love being so close to the action! There’s so much to do in Phoenix and it sounds like you made the most of your trip. Thank you for your review, we look forward to your next stay at Hilton Garden Inn Phoenix Airport North.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
Very good location and staff members are very polite!
Comment from Hotel Management
Apr 5, 2017 by HotelMgmt, Hotel Management
Thanks so much for taking the time to share your review. We’re very happy to hear that you enjoyed your stay and appreciate your comment about our courteous staff. It would be our pleasure to welcome you back to Hilton Garden Inn Phoenix Airport North again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great amenities and superb staff

Posted Mar 27, 2017
I really enjoyed the property amenities and the room was fairly quiet for belong next to the airport. The staff was amazing, friendly and always willing to help you.
Comment from Hotel Management
Mar 29, 2017 by HotelMgmt, Hotel Management
Thank you for your review. We’re delighted that you enjoyed your stay and appreciate your kind remarks about our great staff. It’s also nice to know you were pleased with your guestroom and our amenities in general. We hope you will join us at Hilton Garden Inn Phoenix Airport North again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Close to the airport

Posted Mar 20, 2017
Great place to stay if you need to be near the airport but don't want to hear it.
Comment from Hotel Management
Mar 21, 2017 by HotelMgmt, Hotel Management
Thank you so much for your review. We’re so happy you enjoyed your stay with us and that you found Hilton Garden Inn Phoenix Airport North to be a peaceful retreat just minutes away from the terminal. We hope you will stay with us again next time you’re in the area.