Outdoor pool, open 7 AM to 10 PM, sun loungers
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Reviews of Hilton Garden Inn Phoenix Midtown

3 out of 5
Hilton Garden Inn Phoenix Midtown
4000 N Central Ave, Phoenix, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 467 out of 1002 reviews" "
Rating 8 - Good. 299 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 41 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Kela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks nice on the outside. But since there was low guest counts, they decided NOT to have the breakfast bar as advertised. My room looked old. I asked for room close to the elevators for my mom, we had to walk to the river and through the woods to get there. The room was disappointing and outdated. The toilet was running as we walked in the room. We had to put our hand in the back of the toilet and lift the chain to flush. In the middle of the night the mini fridge started humming. The lotion bottle in the bathroom was half empty. The shower had mold spots
Stayed 1 night in Apr 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and front desk staff
Stayed 2 nights in Mar 2024

8/10 Good

jose

Liked: Cleanliness
The housekeeper Did not clean our room
Stayed 2 nights in Mar 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Our heater was not working, and it was cold for the first night. The next day, it was fixed.
Stayed 2 nights in Mar 2024

2/10 Terrible

Karen

Stayed 1 night in Mar 2024

6/10 Okay

Adolfo

Stayed 1 night in Mar 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 1 night in Mar 2024

6/10 Okay

Nancy

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Hotel was pretty old and not updated, the room had an old cigarette smell. The bathroom fan didn’t work nor the water pressure from shower was not strong. You could also hear the wind from outside window… only good thing was we’re close to activities.
Stayed 2 nights in Mar 2024

6/10 Okay

Billie Jo

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vincent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and inexpensive for our needs.
Stayed 3 nights in Feb 2024

2/10 Terrible

Benjamin

Stayed 1 night in Feb 2024

10/10 Excellent

SHERYL

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Brandie

Stayed 1 night in Feb 2024

10/10 Excellent

JOSE

Traveled with family
Liked: Cleanliness, staff & service
One of the rooms we rented had lights that didn’t work. Other than that is a great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so amazing and sweet, the area was great to walk around and the inn was very beautiful, very clean.
Stayed 1 night in Feb 2024

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Great place stay
Stayed 1 night in Feb 2024

8/10 Good

Linda, Chino Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is off site. Not alot of options for food unless you drive
Stayed 1 night in Nov 2023

10/10 Excellent

Bres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2023

4/10 Poor

Sharon

Disliked: Staff & service
I will not be going back ?
The unit on the wall for heat didn't work , and they brought me this sm heater to heat the room 😧
Stayed 1 night in Jan 2024

8/10 Good

Mellissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Tyler

Disliked: Cleanliness
I was charged $25 for room service daily. I checked out early at 8 am. Still didn’t credit my money back n charge me overuse service. I didn’t order or use anything! The room is not clean for the 4 star.
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the parking was hard for my mom. It was a long walk for her. Maybe offer rides from the parking to the front door. Otherwise all was well! Beautiful decorations for Christmas. Beautful property and rooms! Louis at the front desk was great!
Stayed 1 night in Dec 2023

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

bob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
NOT a Silent Night
The loudest elevator in any hotel I have ever stayed in. Major mechanical issues that shake the whole building. It sounds like someone operating a jackhammer in the middle of the night.
Stayed 1 night in Dec 2023

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Brianna, Phoenix

Traveled with partner
Liked: Amenities
I thought the room was nice and clean. The staff was very friendly but the water pressure was not good in the sink or toilets. Within our three night stay, we couldn't flush the toilet for a whole day. We had also asked for new sheets and towels after the 2nd day and were given a bag of towels, set on the bathroom counter and no clean sheets.
Stayed 3 nights in Dec 2023

10/10 Excellent

Loretta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and knowledgeable, very helpful. The breakfast was great, beds were comfortable. Next time I will request not be near the elevator, got really loud during the night.
Stayed 1 night in Dec 2023

8/10 Good

angela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Frozen
I arrived late in evening tired got her room was cold so I gott sweats on and long sleeve shirt to get warm and jumping in bed and turned heater on fell asleep woke up in middle of night freezing the room did not get any warmer heater broke but it was freezing
Stayed 1 night in Dec 2023

6/10 Okay

Aleah

Business traveler
Disliked: Cleanliness
Wow! Horrifyingly overpriced and I will never stay there again.
Stayed 1 night in Dec 2023

2/10 Terrible

Brittany

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We liked the hotel ... restaurants are always a plus when we are traveling and we look for such. The restaurant/food service availability could have been better but all in all the room was nice and clean as was the common areas.
Stayed 1 night in Dec 2023

8/10 Good

glenn

Stayed 1 night in Dec 2023

6/10 Okay

Jonathan G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was your typical stay at a well managed Hilton GI. Till, you try to walk around the room and you are walking a shin minefield. The wood queen bed frames used for the full mattresses are terrible. Three people in this room and all three hit the corners of the bed frames at least twice. Everything else,a very pleasant stay at the Hilton
Stayed 1 night in Nov 2023

10/10 Excellent

Terros

Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Joy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here .
The parking is across the street from the hotel and dark at night. The staff made no effort to help me with my luggage or even walk the luggage carrier cart out to my car. Poor customer service. Every trash can near the pool was full and overflowing. On my second day the water went out. The staff did not offer me another room in another tower that did have water. The staff did not offer me a water bottle so I could wash my hands or brush my teeth. After I requested water I was provided with two bottles for sanitary reasons. Barely an apology for the huge inconvenience and no effort to have offered me to move into a room that had water. The fire by the pool was nice. Bartender was a kind lady. She offered time just to sit at the bar and watch TV even if I wasn't drinking. Location was good. It was very close to the building I needed to be at for the work event.
Stayed 2 nights in Nov 2023

4/10 Poor

Steve

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Room comfort
shower was horrible. water from shower had no pressure and the shower head was always falling down. room was always cold even if i turned off the AC. the pillows could have been more firm. very few TV channel options.
Stayed 12 nights in Oct 2023

6/10 Okay

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall fine stay, but some issues
Overall stay was fine. Just three issues: (i) the bathroom is way too small and has no fan; (ii) parking is far from hotel; more concerned with women walking at night; and (iii) why have shuttle if it only operates M-F from 7-2? Ridiculous. Bad customer service.
Stayed 3 nights in Oct 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice looking hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent
Hilton Garden Inns are always consistent with quality service and value anywhere I go
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicole

Stayed 1 night in Oct 2023

8/10 Good

Mary

Liked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to visit my family
Stayed 2 nights in Sep 2023

8/10 Good

Jill M

Liked: Cleanliness, staff & service, property conditions & facilities
Parking across the street was okay but not optimal.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Business traveler
Stayed 1 night in Oct 2023

10/10 Excellent

Ynez

Stayed 2 nights in Sep 2023