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Reviews of Hilton Phoenix Chandler

3.5 out of 5
Hilton Phoenix Chandler
2929 West Frye Road, Chandler, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 653 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 76 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Anthony

Liked: Staff & service
Nice quiet hotel that was in a great location for visiting different areas in the Phoenix metro.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay over at Hilton Phoenix Chandler because the staff was very friendly and very helpful with organizing my hotel room whenever requested. The overall atmosphere was great and I would definitely recommend to someone looking to book their stay in Chandler, AZ.
Stayed 1 night in Mar 2024

10/10 Excellent

Minerva

Business traveler
Liked: Cleanliness, property conditions & facilities
Gym
Stayed 4 nights in Mar 2024

10/10 Excellent

Dale, Dewey

Traveled with group
Liked: Amenities
Everything is awesome
Stayed 1 night in Mar 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed and pillows
Stayed 1 night in Mar 2024

4/10 Poor

Kyle

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed was not completely made, no pillow cases, no towels in the bathroom, dirty shower, trash cans still had garbage.
Stayed 1 night in Mar 2024

10/10 Excellent

Tigran, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Tamara

Stayed 2 nights in Mar 2024

8/10 Good

randall Hoffar

Stayed 1 night in Mar 2024

8/10 Good

Mona, Scottsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families
Stayed 1 night in Jan 2024

8/10 Good

Ahmed, Albuquerque

Stayed 1 night in Feb 2024

10/10 Excellent

Tigran, Tucson

Traveled with partner
Liked: Amenities
Service, easy checking check out
Stayed 1 night in Jan 2024

8/10 Good

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything went well
Stayed 1 night in Jan 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what a wonderful stay...beautiful hotel...wonderful room, food options....staff was totally fantastic. Central location to many options. Would HIGHLY recommend this fabulous property.
Stayed 4 nights in Jan 2024

6/10 Okay

Devarsh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a mediocre experience with Hilton. The staff was rude and did not answer any questions about the hotel, they told me to “check online” and do research. Never had this type of experience with any other hotel’s staff. My room was right next to the heater system, which was very loud at night and it was hard to sleep. The property and the room itself was clean and looked like it was cared. Bathroom supplies were abundantly provided. Room details were great and easily accessible light switches. The electric car charger on site was down and did not work even after paying through the app.
Stayed 2 nights in Jan 2024

6/10 Okay

Waldy

Stayed 1 night in Jan 2024

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

Perma

Disliked: Amenities, property conditions & facilities
The door to the room took full body force to open and close. Very hard for senior citizen and unsafe because it took me a day to realize it wasn't closing when i left the room.
Stayed 5 nights in Dec 2023

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New
Everyone was very friendly and helpful. Everything was updated and looked like a brand new hotel
Stayed 6 nights in Dec 2023

10/10 Excellent

Anthony

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tigran, Tucson

Stayed 1 night in Dec 2023

10/10 Excellent

Ithar

Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is close to the 101 or 201. A block from target and fashion place mall. Hospital is 2 blocks east. Love this area.
Stayed 2 nights in Dec 2023

6/10 Okay

Rodrigo

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

George

Liked: Property conditions & facilities
On the last night they used a torn comforter that was puffing out feathers. They did not have anyone to help to change the comforter. The front desk said they did not have an extra one. They had to get one from a different room. That made us sleep so late and we had a morning flight I took some pictures of the comforter that was torn. The experience more so the last night was not worth what we paid for.
Stayed 4 nights in Dec 2023

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Erika

Stayed 1 night in Dec 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay. This is our second time staying at the Hilton in Chandler.
Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Nov 2023

6/10 Okay

susan

Traveled with family
Liked: Cleanliness, staff & service
No food / coffee available in off hours
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve, Prescott Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet.
Stayed 1 night in Nov 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Heidi

Stayed 2 nights in Nov 2023

10/10 Excellent

Carleen

Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service
The water had been turn off n was not informed at the time of check in. The TV had to be disconnected n reconnect before it would start. We did not ask for a handicap room but end up in that room. Taking a shower water running all over the bathroom. Poor communication at front desk and with stay at this place again. No refrigerator or microwave.....
Stayed 1 night in Nov 2023

2/10 Terrible

Jason

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel turned the water off for hours due to a main water line break
Stayed 1 night in Nov 2023

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the balcony in our room. Everything about the stay was wonderful.
Stayed 2 nights in Oct 2023

2/10 Terrible

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

aguinaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Congratulations, this place deserves five stars. Clean place, wonderful service, When I come to Phoenix this will be my place, my hotel
Stayed 3 nights in Oct 2023

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude kitchen server Monday
While the front desk staff was exceptional— on the day of my check out Monday morning I had a very unpleasant experience with the kitchen staff at the restaurant. I had 2 paid breakfast tickets and had come downstairs a little late. The buffet was still out and open and there were other patrons sitting still. I started making the breakfast plates and the server on duty was hostile told me I couldn’t eat and began taking the food off the buffet rushing it into the kitchen. It was a very uncomfortable feeling and as a frequent patron I’ve never felt more humiliated. That level of treatment simply doesn’t match the brand. I spoke to the manager who said he was sorry, would refund the breakfast, and let the food service manager know about the incident.
Stayed 1 night in Oct 2023

10/10 Excellent

Cristian

Stayed 1 night in Oct 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ariel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and everyone was very friendly. It is a walkable distance to chandler fashion center but you have to cross a bridge and walk in a lot of traffic. It’s across the way from the fashion center. But the pool looked really nice.
Stayed 1 night in Oct 2023

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Sue

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a large balcony and options for food and drink onsite. Comfy bed! You had to request clean towels and daily cleaning, didn’t like that, also no safe in room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night. Conveniently located.
Stayed 1 night in Aug 2023