Ratings based on 393 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Kingston, Ontario, Canada

Beautiful Lobby, Great room

Posted Oct 29, 2016
Pros: The openness with the rooms surrounding the lobby. Breakfast and bar staff were very cordial and informative. Bedroom and sitting room were great.
Cons: Front desk greeting and appearance could be improved. I guess we expect a higher standard from Hilton.
Location: We used Phoenix as a hub to visit Grand Canyon, Sedona and Tucson and Tombstone. Also attended the convention centre for four days
We liked the set up of the hotel with huge eye pleasing lobby encompassing restaurant and bar. Bathroom was very roomy but small counter space for toiletries. Shower had a weird faucet that was tough to operate. Room service was great even to 11:00 pm. Housekeeping staff were very efficient. Front desk made error on parking pass that caused us to be charged at the gate but we were refunded the overcharge. Breakfast and dinner were enjoyable with good variety and well presented. Convenience store was often closed but front desk staff were able to access for us. Overall we really enjoyed the hotel.
4 out of 5
by A verified traveler

Posted Oct 26, 2016
さすがヒルトンです。とても快適でした。 ただ、クローゼットがバスルームの中にあるのはいまいち残念でした。衣装が湿ってしまいます。
4 out of 5
by A verified traveler

Posted Sep 19, 2016
bathrooms need updating no exhaust fans. beds very comfortable, quiet. slept well. good breakfast
4 out of 5
by A verified traveler

Nice Rooms, close to the Hospital

Posted Sep 14, 2016
Had to make unexpected trip, did not have a lot of time to find a room. Was very happy with my choice...
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 7, 2016 on Hotels
5 out of 5
by elizabeth

This traveler left a rating score only Posted Aug 19, 2016 on Hotels
5 out of 5
by A verified traveler

Phoenix Stay

Posted Aug 16, 2016 on Hotels
This was a weekend stay and we found out that this area is primarily a business neighborhood/area and the hotel apparently caters to the business sector during the week. So the area was practically a ghost town when we arrived, as was the hotel.
4 out of 5
by Fred from Santa Fe

Tried and true

Posted Aug 11, 2016 on Hotels
I stay at this property often. It's convenient, staff are always helpful and the suites are a nice change from basic hotel bed and bath. The property feeling a little tired however. I know new bedding and carpet are generally what gets updated, but would be nice if the design was a little more contemporary.
5 out of 5
by Cindy

This traveler left a rating score only Posted Aug 8, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Aug 1, 2016
Great stay. Easy check in. Few renovations going on.The bar was closed.