Great Family Vacation Spot - Staff less than great
Posted Oct 16, 2016
Overall, the room and activities available were awesome for my family. The swimming pools were great! Room was very big and comfortable with a full kitchen. Definitely great for a week with the family. Unfortunately, the customer service was not what I would expect. Not openly rude, but it seemed like they are not empowered to help the customer. Example is that we all became sick, and were considering extending for an additional day if were weren't feeling better. I called to see if that would be possible, and they indicated yes. However, instead of offering to handle it, they referred me to their website to make the reservation to extend. Not the end of the world, and we ended up not staying, but it just seemed weird that the onsite staff could not arrange for the reservation as it would have been more convenient.