Great location, uncomfortable bed
Posted Jan 20, 2017
We have stayed at this HIE several times in the past and not had a problem. On this particular trip, my wife and I both woke up w/ back pain. The mattress was too soft so it might be time to update. If this is not an issue for you, then this is a great hotel to stay at while in Scottsdale. You can walk to Old Town or Scottsdale Stadium and Fashion Center is an easy 10 minute drive. Breakfast was decent, thought we would have like to see cooked oatmeal instead of instant.
Comment from Hotel Management
Jan 23, 2017 by GM, Hotel Management
Thank you for sharing a review about your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from past visits. I have noted your feedback regarding our beds. The little details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve the guest experience. We appreciate your time in reviewing our hotel and hope to see you again.