Ratings based on 384 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
Clean, staff very friendly and helpfull! I will stay there again.
Comment from EPC
Aug 23, 2015 by General Manager, EPC
Dear Guest, We greatly appreciate your feedback and are so happy you enjoyed your time with us. See you next time! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Havasu City AZ

Posted Aug 17, 2015
Long wait for check in and ice vending machine on floor not working
Comment from Hotel Management
Aug 21, 2015 by General Manager, Hotel Management
Dear Jeff, I am so very sorry about your long wait time to check in and for the ice machine not working properly. We will definitely make note of these items and have them resolved immediately. He hope to see you back again in the future. Sincerely, Alisha Wall General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Ventura ca.

Posted Aug 15, 2015
Pros: location
Cons: Sink in the restroom was plugged, drained very slow. coffee pot in restroom not very appealing.
Location: cabelas store across the street. Mall near by and university of Phx football stadium as well.
Over all stay was good. Close to area we wanted to shop at.
Comment from EPC
Aug 16, 2015 by General Manager, EPC
Dear Guest, Thank you so much for your feedback. I want to apologize for the coffeemaker in your room being unappealing and for the inconvenience of the sink draining slowly we will be sure to rectify these issues immediately. We are glad that overall you enjoyed your time with us and hope to see you for your next shopping trip! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hanford CA

Excellent location to shopping and stadium.

Posted Jul 20, 2015
Cons: Expand hours of operation of shuttle during special events.
Location: Located within walking distance of University of Phoenix Stadium.
We were attending a soccer match right across the hotel. University of Phoenix is within walking distance from hotel which one can walk to. Hotel does offer shuttle services, however, their hours of operation should be expanded. We had to use Uber to get to stadium as their shuttle was not in service and walking in 104 degree temp was not an option. Other than that, staff made us feel welcomed at all time. Another perk..... they have grills set up by poolside, so families can BBQ!
Comment from Hotel Management
Jul 28, 2015 by General Manager, Hotel Management
Dear Valued Guest, Thank you so much for your feedback, we will definitely take your suggestion into consideration for future events. We are so glad you were able to take advantage of our grills and other great amenities. We hope to see you back again soon! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, Az

Just stayed one night

Posted Jun 16, 2015
Pros: Personal service
Cons: nothing, everything was wonderful
Location: Great for events at West gate.
We booked a room so we could enjoy the Aerosmith concert. Dylan at the front desk was great at our check-in time , he explained all the amenities of the hotel. Matt who drove the hotel van over to Westgate was very entertaining.
Comment from Hotel Management
Jun 21, 2015 by General Manager, Hotel Management
Dear Valued Guest, We are so glad to hear about your wonderful experience during your recent stay. Thank you so much for the great review, we will be sure that Dylan and Matt know about your wonderful comments. We hope we get the opportunity to serve you again in the future! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Families
by Charlotte from Queen Creek AZ

Nice hotel

Posted May 31, 2015 on Hotels
Convient restaurant on site Clean spacious room Friendly staff
Comment from Hotel Management
Aug 1, 2015 by Oscar U, Hotel Management
Dear Charlotte, Thank you so much for taking the time to write a review about your stay with us. We are so glad you enjoyed your time here and we hope we get to see you again soon! Sincerely, Alisha Wall General Manager
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted May 27, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Room was very comfortable, great staff!

Posted May 26, 2015
Pros: The hotel staff was great and the room was clean and comfortable.
Location: The Arizona Cardinals stadium is very close to the hotel and there are various areas to eat along with the outlet mall nearby,
The hotel staff was great and very helpful. The room was comfortable and spacious for a 2 bed. The hotel was also quiet at night during a busy weekend. The breakfast was a plus for a continental style.
Comment from Hotel Management
Jun 1, 2015 by General Manager, Hotel Management
Dear Valued Guest, Thank you so much for taking the time to give us your feedback! We are so glad you enjoyed your room and our amenities. We hope we get another opportunity to serve you again in the future! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Families
by A verified traveler

excellent! !!!

Posted May 26, 2015 on Hotels
One night.... wish I could've stayed longer. .. must come back! !
Comment from Hotel Management
Aug 1, 2015 by Oscar U, Hotel Management
Dear Valued Guest, We wish you could have stayed longer too! We are so glad you enjoyed your brief time with us and hope to see you again soon! Sincerely, Alisha Wall General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Clean and comfortable, friendly and helpful staff.

Posted May 25, 2015
We always stay here when in Phoenix several times per year. Rooms are always clean and the helpful staff is friendly. Cynthia and Elaine go above and beyond. The breakfast room is clean and well cared for. Hot foods are hot and cold foods are cold. Good coffee!
Comment from Hotel Management
Jun 1, 2015 by General Manager, Hotel Management
Dear C, Thank you so much for writing a review about your recent stay with us. I will be sure to let Cynthia & Elaine know what a wonderful job they did. We look forward to seeing you again soon! Sincerely, Alisha Wall General Manager