Up front $25 charge "just in case"!!
Posted Feb 22, 2017
Holiday Inn Express Chandler, AZ February 18-20.
Never before, at any hotel, have I had an additional amount charged at check-in "just in case" I run up uncovered costs. I was told the $25 will be credited to my card 5 to 7 days after I check out if I don't run up any charges. According to the staff, this is "this property's policy".
Really? You have my credit card number--all you have to do is charge it if I run up uncovered costs--which I didn't!! But, no, your policy is to "borrow" $25 from me while staying in your hotel and for up to a week after I check out--shouldn't you pay interest on this "loan"?
We are a 70-year-old couple with outstanding credit--there was no reason to add this charge.