Ratings based on 179 Verified Reviews

4.4 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chandler Arizona

Posted Apr 23, 2017
Very nice hotel in a perfect location of what I needed to do. The breakfast buffet was awesome the pool is big with a nice hot tub all around the staff was very polite courteous . I will definitely stay there again the next time I'm in Phoenix. I liked how it was a small quaint little hotel . Close to a lot of surrounding shops lots of great places to visit
Comment from Hotel Management
Jun 6, 2017 by David H. operations Manager, Hotel Management
Hello Traveler Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

I reserved a Handicap accessible room

Posted Mar 28, 2017
Cons: Handicap bathrooms
Reserved handicap accessible room/ bathroom for 2 nights// if this is their version of accessible bathrooms then they need a makeover/// single bar by tall bathtub and low toilet with no bars. Was unhappy/ told check in desk and she said would notify manager// never heard back. I stay in alot of Holiday inns this is first problem.
5 out of 5
by stefania

GREAT LOCATION

Posted Mar 23, 2017 on Hotels
Great hotel I loved the area .. Front desk was AMAZING!!!!!!!!!!!!!!!!!!! Will only stay there when I return
Comment from Hotel Management
Apr 6, 2017 by Maribel, Hotel Management
Thank you for choosing Holiday Inn at Ocotillo for your recent visit to Chandler Arizona. Thank you especially for the nice comments about our staff. I agree that they are excellent. I hope we'll see you again next time you're in Arizona. Araceli P. | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany, N.Y.

It is a clean, well-kept hotel.

Posted Feb 14, 2017
Pros: It's modern, clean and convenient.
Cons: Inform clients that breakfast is not included with Expedia booking.
The A/C didn't stay on so it got dry and stuffy in the middle of the night. By accident I left a backpack and the staff called and said they'd mail it to us - very nice!
Comment from Hotel Management
Feb 21, 2017 by FDHolidayinnchandler, Hotel Management
Hello Ann, Thank you for your candid review! I am very pleased to hear your room was clean and convenient and we were able to shipped the item that was left behind. I want to personally apologize for the poor experience with the A/C unit and for our staff not offering the option of the Best Flex with Breakfast. Your feedback has been communicated to the correct Departments to avoid these issues for reoccurring to future guest. If I can persuade to give us another chance please feel free to contact me, and I will do my best to make up for your poor stay. Thank you again for your business. David H. | Front Desk Manger
4 out of 5
by Matthew

Nice place

Posted Feb 13, 2017 on Hotels
Stayed for the night before we had to fly out in the morning. Very nice hotel in great condition, staff was super friendly. Did not get to eat breakfast as our flight left at five in the morning however I'm sure that would've been good as well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Everything one wants

Posted Jan 29, 2017 on Orbitz
Cons: Nothing. One of the best hotel experiences I have ever experienced
Quiet, comfortable and clean. Staff was friendly. Stayed two nights did not hear one voice in hallways, no door slams, and no noise above or below. Bed was very comfortable.
Comment from Hotel Management
Feb 9, 2017 by Araceli P. | General Manager , Hotel Management
Thank you so much for your five star review of our hotel. I am pleased to hear you enjoyed your stay with us, we value your feedback. We hope you will visit us again. Sincerely,
5 out of 5
by Marcie

Posted Jan 26, 2017 on Hotels
Room was very clean and comfortable. Staff was very helpful with all our questions and requests.
Comment from Hotel Management
Feb 9, 2017 by General Manager, Hotel Management
Dear Marcie, Thank you for your review! We are thrilled that you enjoyed our hotel. We appreciate your feedback and we hope you will stay with us again soon. Best Regards, Araceli Palma | General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 24, 2017
Pros: very clean hotel
Cons: 2 washing machines and 2 dryers
Staff are friendly and great location. Outside the city but easy to travel to.
Comment from Hotel Management
Jan 28, 2017 by Araceli P. | General Manager , Hotel Management
Thank you for the five star review! We are thrilled that you enjoyed our hotel. We appreciate your feedback and we are looking forward to your next visit.
3 out of 5
by Arne

A so and so stay

Posted Jan 22, 2017 on Hotels
I just got a room with a constant running fan motor at the roof. Hard to sleep It been to late, when I realized it, bed was too hard
Comment from Hotel Management
Jan 28, 2017 by General Manager, Hotel Management
Thank you for taking the time to express your experience at our hotel. The comments we receive from our guests are the most reliable tool we can use to measure our performance. Please accept our sincere apologies for the inconvenience you experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns with our leadership team to ensure you and our future guest have an exceptional experience on the next visit. You are a valued customer, we look forward to regaining your trust and hope to serve you again in the future. Araceli P. | General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Davenport, IA

Nice hotel in a great location

Posted Jan 22, 2017
Pros: In a very nice town close to golf and shopping.
It is a very nice hotel close to everything. It has a nice bar and limited restaurant.