Ratings based on 211 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Nebraska

Disappointed . . . .

Posted May 30, 2016
Pros: It was clean, grounds were well maintained. The shuttle driver and the restaurant staff were very pleasant.
Cons: The desk clerk could be empowered to make a decision instead of following the computer generated "rules" which saved them $4 but cost them a customer
Location: It was close to the office I had to work in for the week. I didn't go anywhere else.
I stayed 3 nights in the same room. The original reservation was for two nights. I got a coupon from the front desk clerk on arrival for breakfast the next morning for two, for both mornings. I travelled alone only ate one breakfast. As my work was not done, I extended my stay and additional night. When I asked for the breakfast coupon, I was told thatit was not included in the price. When I told her I had received breakfast for that exact same room for the previous two nights, she said "Well, we're full now,, so we charge more and don't provide breakfast." So for a coupon for a $9 breakfast that does not include orange juice (I paid for that separately the first two days), which their cost was probably around $4 if general mark-up is in play, they alienated a customer who had spent over $500 at their facility over a breakfast that cost them around $4. Also, cell phone reception in the dining room was intermittent. There are a lot of hotels that have a very nice self service breakfast buffet for rooms under $100 a night. I expect at least that much, and I expect consistency when I pay $150 a night. Also, there was no shuttle to and from the airport. Taxi one way was $55.
Comment from Hotel Management
Jun 7, 2016 by Hotel Manager, Hotel Management
Dorothy, I'm glad we had a chance to speak about your stay over the phone. I wanted to thank you again for your comments and look forward to having you back at our property in a few weeks. We appreciate your business.
5 out of 5
by A verified traveler from Irvine, CA

Nice convenient location

Posted May 3, 2016
This was a very clean and convenient hotel with Tesla charging. We will definitely go back.
Comment from Hotel Management
May 20, 2016 by Hotel Staff, Hotel Management
Thanks for choosing our property on your visit to Scottsdale. We are glad to hear that you enjoyed the complimentary electric vehicle charging available to hotel and restaurant guests. We have charging stations compatible with all electric vehicles.
5 out of 5
by Amanda

Posted Apr 21, 2016 on Hotels
Great!!!
Comment from Hotel Management
Jul 2, 2016 by Jake, Hotel Management
We are glad to hear that! Come back and visit us anytime!
4 out of 5
by John

Posted Apr 19, 2016 on Hotels
2 nights...easy access to what we needed to do in the area. However, they gave us room for a handicap person, so using the shower was near impossible.
Comment from Hotel Management
Jul 2, 2016 by Jake, Hotel Management
I am sorry to hear about the issues regarding your room accommodation however glad to see that you enjoyed your time with us. We hope to see you back very soon!
4 out of 5
by A verified traveler

Good place to stop

Posted Apr 7, 2016 on Hotels
A new clean modern hotel. Would stay there again. The restaurant service was spotty!
Comment from Hotel Management
Apr 13, 2016 by Jake, Hotel Management
We are so glad to hear that you enjoyed yourself! We hope to see you back soon!
5 out of 5
by Susan k

Posted Mar 27, 2016 on Hotels
Comment from Hotel Management
Apr 5, 2016 by Jake, Hotel Management
Thank you for the great star rating! We hope to see you back soon!
5 out of 5
by Diane from Arizona

Posted Mar 27, 2016 on Hotels
Everything was great with the exception of the water pressure in the bathroom. Service was great, we had a very enjoyable stay.
Comment from Hotel Management
Apr 6, 2016 by Jake, Hotel Management
We are sorry to hear about the issue with the water however appreciate the feedback so we may continue to improve our services! Hope to see you back soon!
5 out of 5
by A verified traveler from CALIFORNIA

ABOVE EXPECTATIONS!

Posted Mar 22, 2016
Pros: CLEANLINESS AND STAFF
Cons: NOTHING, IT WAS GREAT.
Location: LOTS OF ENTERTAINMENT AND RESTAURANTS
THE STAFF AND MANAGEMENT MAKE THIS PLACE A REAL GEM. LOOKING FORWARD TO COMING BACK IN A FEW MONTHS.
Comment from Hotel Management
Mar 27, 2016 by Jake, Hotel Management
We are so happy to hear that you enjoyed your time with us! We hope to see you back soon! Take care.
4 out of 5
by A verified traveler

Posted Mar 21, 2016
Cons: Complimentary breakfast would've been a great bonus!
Nice, clean hotel with comfortable rooms. Lobby looks modern.
Comment from Hotel Management
Mar 27, 2016 by Jake, Hotel Management
Thank you for the feedback! We are glad you enjoyed your time with us. Come back and visit anytime!
5 out of 5
by peter

USA

Posted Feb 29, 2016 on Hotels
Nice hotel