Interior entrance

Reviews of Homewood Suites by Hilton Phoenix-Biltmore

3 out of 5
Homewood Suites by Hilton Phoenix-Biltmore
2001 E Highland Ave, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 312 out of 532 reviews" "
Rating 8 - Good. 143 out of 532 reviews" "
Rating 6 - Okay. 39 out of 532 reviews" "
Rating 4 - Poor. 24 out of 532 reviews" "
Rating 2 - Terrible. 14 out of 532 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Traveled with partner
Disliked: Property conditions & facilities
Little sun by pool area
Stayed 7 nights in Mar 2024

8/10 Good

Jasmine

Liked: Staff & service, property conditions & facilities
Spacious
Stayed 4 nights in Mar 2024

4/10 Poor

DiAnne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t pay extra for the Studio Suite/kitchenette w/multiple rooms…noisiest hotel room ever. Also had to go to the front desk for towels, coffee, trash bags…every day.
Stayed 5 nights in Mar 2024
Response from -Lucy on Mar 16, 2024
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay in our Suite. Your comments regarding noise disturbance and the need to request basic amenities daily are concerning, and we take them seriously. We strive to provide our guests with a comfortable and enjoyable stay.Please know that we are addressing these issues internally to ensure that they are rectified promptly. Your input helps us to identify areas for improvement, and we appreciate your honesty. Thank you again for bringing these matters to our attention. Hope to see you next time.

8/10 Good

Viatcheslav, Saint Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good, 10 min from the airport, shopping mall across the street with restaurants and grocery stores. Breakfast, coffee and fruits available whole day. Spacious suits. Tired bathroom, very small pool with cold water.
Stayed 3 nights in Mar 2024
Response from -Lucy on Mar 16, 2024
Thank you for sharing your feedback. We're glad to hear you appreciated our convenient location, ample amenities, and spacious suites. We apologize for any inconvenience caused by the condition of the bathrooms and the size of the pool. Your comments are valuable to us, and we'll use them to improve our services. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Ral, Sitka

Very convenient and comfortable
Stayed 3 nights in Feb 2024
Response from Lucy Jones on Mar 4, 2024
Thank you for your recent stay at our hotel! We are glad you felt at home. We can’t wait to welcome you home again soon!

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 2-bedroom suite was the perfect size for my family, which includes 3 big teenage boys.

4/10 Poor

Meghan Elaine, San Francisco

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a good experience for business travelers. The halls and my room also have a faint and unpleasant mustiness and old food smell. The ceilings are low and the lighting is a weird LED tone. There is no real restaurant at which to eat. No bar area to sit at and work. The bed is only so so and so is the shower. The decor is very 1990s. Evening staff was a little rude except for a nice man painting the elevator area. Morning staff was ok.
Stayed 1 night in Dec 2023

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was lovely. Thanks
Stayed 3 nights in Nov 2023

8/10 Good

Gordon

Stayed 3 nights in Nov 2023

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely dirty, counter top was not wiped off, furniture had extensive stains, carpet was stained and pulling away from walls, bathroom had dirt in corners, windows were open and not locked when we entered and one wouldn’t close all the way. Laundry was not available, elevator was broken, the blow dryer was missing and there was no ice available. This was a last minute booking and I would never stay again! We did Alex the maintenance person who came to fix the AC.
Stayed 1 night in Oct 2023

10/10 Excellent

Shandaryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Staff friendly. Safe. And felt comfortable about sons stuff being left in his car prior to moving into college.
Stayed 2 nights in Aug 2023

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay.
The staff was amazing and very helpful. The food was delicious and fresh. The room was amazing but was lacking a few items. Only one pink sugar and only one regular coffee. I was unsure about the trash cans. None in the kitchen, and no bag in the one in the dining area. Not sure if it was a trash can. Also, the phone would ring one time, then about an hour later, it would ring again and again in the morning. When I picked up the phone, there was no dial tone. (Ghost maybe) :) Otherwise, very nice hotel. I will stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Jul 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 2 nights in Jul 2023

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness
The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

STERLING

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always high quality of service
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Stayed 1 night in Jun 2023

10/10 Excellent

MinhDao

Traveled with family
Liked: Cleanliness
Great
Stayed 1 night in Jun 2023

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, a little on the expensive side but they do a great job. Thanks
Stayed 1 night in Jun 2023

10/10 Excellent

Bruce

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Michael

Stayed 2 nights in Jun 2023

8/10 Good

DeLynn

Stayed 3 nights in May 2023

10/10 Excellent

Celeste

Stayed 3 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Jim

Traveled with partner
Liked: Cleanliness
The location and ease of parking are positives. The front desk staff did not inform us that the room would not be cleaned during our stay. A little more info during check in would be appreciated.
Stayed 2 nights in Apr 2023

2/10 Terrible

DESPINA

Business traveler
Disliked: Cleanliness, staff & service
My husband got bed bugs from his two night stay. His entire body is covered in bites. When I confronted the manager, he said they conducted a search and found no bugs, however the doctors he saw say otherwise. Now we have to pay exterminators to see if we can salvage our expensive luggage or throw it away. I have shown the photos to their staff and all they could offer was an apology and insist it wasn’t their fault.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mona

Stayed 1 night in Apr 2023

10/10 Excellent

Stella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my second time stayieng in this property and I love it...very nice staff and nice rooms. Very food locations. Im traveli for work and it is my favorite hotel.
Stayed 5 nights in Apr 2023

10/10 Excellent

Kelly

Traveled with family
Liked: Property conditions & facilities
Happy with our stay
Fast no hastle check in. Room was clean.
Stayed 1 night in Apr 2023

10/10 Excellent

Mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay in Phoenix
The mattress on the bed wasn't good very soft and old. The Sofa in livingroom was ripped. Overall is was ok. Hilton needs to put in some money into improving this property. It does carry the Hilton name!
Stayed 1 night in Apr 2023

2/10 Terrible

Diana

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
When we arrived and went to our room, The curtain was broken, the toilet paper holder came off the wall and when I turned shower on the handle came off. Next morning toilet didn’t flush and towel rack came off one side. We walked out to the desk and the girl at the desk was beyond rude. I gave her the list and asked that we either be able to move to another room or could she have someone come fix the main things while we were gone. She looked at me Like I was from mars and then looked back at what she was doing. Zero response. When we returned we asked if they were able to fix the shower and toilet and she said everything was fixed. The only thing that worked was the toilet. We were there 2 nights and it was an expensive room. I have stayed at Hilton for years and I honestly don’t think I will go back for the next trip. You seriously need to retrain staff to make sure rooms are up to standard every time a guest leaves. Your front staff could use a little course in customer service.
Stayed 2 nights in Mar 2023

10/10 Excellent

Kimberly

Stayed 1 night in Apr 2023

10/10 Excellent

Marcellina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Denise

Stayed 8 nights in Mar 2023

10/10 Excellent

Mario

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to Stay
Nice locations. Very clean.
Stayed 2 nights in Apr 2023

10/10 Excellent

patty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Rachel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, the staff was so very nice and the hot breakfast was good.
Stayed 1 night in Apr 2023

10/10 Excellent

Jennifer, Glencoe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Right across the street from tons of restaurants and Whole Foods and LA fitness. The hotel is staffed with very nice people even the breakfast help was amazing! Always clean and full of food and coffee. Rooms very large and comfortable and clean and new. I really had no complaints and I can always find something to complain about. The pool was clean and heated.
Stayed 5 nights in Mar 2023

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2023

6/10 Okay

Sheila

Traveled with family
Liked: Cleanliness, staff & service
Gym and grocer across the street Didn't like the hotel ,need upgrade,old decor
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was definitely spacious & definitely accentuated my big family. Staff were friendly. Great part of town to stay. If we ever visit Phx again we will definitely stay with them again.
Stayed 2 nights in Mar 2023

10/10 Excellent

Titus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Alejandra

Stayed 2 nights in Mar 2023

10/10 Excellent

Kendrick

Liked: Room comfort
Good but lacking
A good location and overall not bad. However, the rooms are dated and need upgrading. The room had a mildew smell, but they quickly took care of it for me. I'd stay here again, but for the price, they need to do some upgrades!
Stayed 1 night in Mar 2023

6/10 Okay

Timothy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but not so clean
Good location, close to restaurants and shopping center. However, sink and shower clogged, carpet was dirty, musty smell overall. Had to ask front desk to turn down thermostat as it was extremely hot on 3rd floor… was very pleased that they fixed that issue immediately. Walls are extremely thin- could hear entire conversations from next door. High traffic area so loud if you are a light sleeper.
Stayed 2 nights in Mar 2023