Two Bedroom Suite, Two Double and One Single Bed, Non-Smoking | 1 bedroom, premium bedding, desk, iron/ironing board
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Reviews of Homewood Suites by Hilton Phoenix/Chandler

3 out of 5
Homewood Suites by Hilton Phoenix/Chandler
7373 W Detroit St, Chandler, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 234 out of 475 reviews" "
Rating 8 - Good. 111 out of 475 reviews" "
Rating 6 - Okay. 59 out of 475 reviews" "
Rating 4 - Poor. 33 out of 475 reviews" "
Rating 2 - Terrible. 38 out of 475 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and service, clean room, we really liked the layout of our king room. Fairly decent breakfast. Being from Vancouver, British Columbia, it was the first time I’ve ever seen chili being served for breakfast, We opted out on the Chili. Some minor road type construction taking place at the front of the hotel. Other than that, every was spectacular, including the price point.
Stayed 1 night in Apr 2024

6/10 Okay

Ernie

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff is terriffic and freindly, Manager Kaleigh and front desk Ian and Joseph were very atttentive. My only issue was that housekeeping appeared to only make up the beds when we checked in, as there were items left behind on the floor and in the drawers from previous guests. We were switched rooms, and Kaleigh handled the situation with the upmost professionalism.
Stayed 1 night in Apr 2024

8/10 Good

Tawnia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My first impression was how nice it smelled when I arrived to check in. Or room was clean and spacious. My only critique is that our window was a bit off track, so it didn’t close all the way. Not a huge deal to us. We called the front to let them know and just asked for a few extra towels to place on the windowsill (ni need for a maintenance guy…it was a Saturday). They can have it fixed now that we’ve checked out.
Stayed 1 night in Mar 2024
Response from JT on Apr 4, 2024
Tawnia, I appreciate your feedback. We apologize that our maintenance was unavailable to address the concerns in your room, but we appreciate your openness on the subject. We hope you will stay with us soon so that we can show you the Hilton Experience.

10/10 Excellent

Parminder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service awsome
Stayed 3 nights in Mar 2024
Response from JT on Apr 4, 2024
Thank you, Parminder, for your input. We are pleased that our staff was able to provide you with a real Hilton Experience. We hope to see you again soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we walked in staff was friendly and checked us in right away. The complimentary breakfast was perfect! Overall we enjoyed our stay .
Stayed 3 nights in Mar 2024
Response from JT on Apr 4, 2024
Jacqueline, we're delighted to hear that you enjoyed your stay and our staff. We hope to see you again soon!

6/10 Okay

Nicole

Disliked: Property conditions & facilities
The property requires some fixing, the fixtures appear clean to the eye but when you start there you turn the knob to the water in the bathroom sink and it’s mildew around the base that should be clean. The bed stand around the bottle edge are coming off therefore scratching you as you go along the bed. The breakfast needs at least to ppl on busy days we wait a long while for coffee, eggs milk to be refilled and if you get there at 940 they don’t refill the waffle batter because it takes 15 mins to make and sit. They should always have a back up.. you use out the next day! Just over all not the best stay
Stayed 2 nights in Mar 2024
Response from JT on Apr 5, 2024
Thank you, Nicole, for your input. Any comments are welcome to help us better serve our guests. I apologize that your stay did not meet the standards that we expect for our guests. We hope you'll stay with us soon so that we can show you the Hilton experience.

8/10 Good

Annmarie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JT on Apr 5, 2024
We appreciate your feedback, Annmarie. Thank you for choosing Homewood Suites for your stay; we hope to see you again!

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JT on Apr 5, 2024
David, we apologise for your experience at our hotel. If you are willing to provide additional commentary on what made it disappointing for you, your input will help us improve our service for you and other guests.

4/10 Poor

Ashley

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not the best
Stayed 2 nights in Mar 2024
Response from JT on Apr 5, 2024
Ashley, we apologize for your experience at our hotel. If you are willing to provide additional commentary on what made it disappointing for you, your input can help us improve our service for you and other guests.

6/10 Okay

Tracy, Manhattan Beach

Traveled with family
We have stayed here a number of times over the year and always really enjoyed our stay. This last time we were there, and even maybe a little time before, we’re definitely seeing it go downhill. The breakfast options aren’t as great as it used to be. Housekeeping didn’t come while we were there, we were there for three days. we went to go and pull the chain for the ceiling fan and it pulled the ceiling fan almost right out up the ceiling. They did not have maintenance on site while we were there and because it was unsafe we needed to move rooms. Which is a bit of inconvenience as we were checking out the next day. All in all it is great to have two bedrooms in a kitchen in the living area but they need to do some upkeep to make it a little better. Also, this was our second time being there when the hot tub was not working.
Stayed 3 nights in Feb 2024
Response from JT on Apr 5, 2024
Thank you for your feedback, Tracy. Your feedback allows us to improve the experience for guests like you. I apologize that our breakfast did not meet your expectations, and our maintenance crew was unable to address your complaints. We trust that these concerns will not stop you from staying with us again and hope to show you an extraordinary Hilton experience on your next visit.

6/10 Okay

Steven Charles

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
It is a nice property, however, the leadership needs to be more involved in auditing brand standards, hiring genuinely hospitable people, and providing better training. Housekeeping is poor with no focus on "attention to detail".
Stayed 10 nights in Feb 2024
Response from JT on Apr 5, 2024
Thank you for your input, Steven. Your feedback enables us to improve the guest experience. I apologize that housekeeping did not meet your standards, and that our leadership was unable to resolve your concerns. We hope that these issues will not prevent you from staying with us again.

10/10 Excellent

Khamdara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it's nice and small only 3 levels. No waiting at the elevator. Easy access to freeway and close to stores. And also the 24 hour Whataburger and Circle K mini mart across the street. It saved us when we got to hotel at 230am. Was able to get food and water.
Stayed 4 nights in Feb 2024
Response from JT on Apr 5, 2024
Thank you for providing feedback, Khamdara. We're delighted you loved everything we had to offer both within and outside the hotel. We can't wait to see you again!

6/10 Okay

Harrison, Tuba City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like lack of easy access from 202. Breakfast could be better
Stayed 2 nights in Feb 2024
Response from JT on Apr 5, 2024
Harrison, we apologize that your stay did not meet the Hilton Experience standards. We want to see you again so that we can improve on it.

4/10 Poor

Stephen

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
We were denied a one hour early check in. The room smelled like fish from previous guests dinner. Bathroom door hit toilet when opened. Just not up to standard and certainly not worth what we paid for the night.
Stayed 1 night in Feb 2024
Response from JT on Apr 5, 2024
Stephen, we are sorry that your stay did not reach our brand standards. Early check-ins are not always guaranteed and are subject to our availability. Again, we appreciate your comments since it will help us improve future guest experiences, and we hope to see you soon so we can continue to improve your experience with us.

10/10 Excellent

Sharon Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

TALLI, WHITERIVER

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Cynthia

Stayed 2 nights in Dec 2023

6/10 Okay

Lane Allen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The toilet seat was loose, the front of the toilet had urine stains, hair in the shower. The bathroom door frame paint was flaking from rust. Plugged in my phone next to the nightstand and the power strip had a years worth of dust buildup, same with behind the TV. The furnace air register looked like it had not been wiped for just as long. Overall cleanliness was subpar.
Stayed 5 nights in Dec 2023

10/10 Excellent

Robert, Sycamore

Stayed 2 nights in Dec 2023

8/10 Good

Latonya Ashford

Stayed 4 nights in Dec 2023

10/10 Excellent

SHERI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for a weekend getaway!!!
I've stayed here a few times and every time has been amazing!! It's close and convenient to the places I like to visit when I'm in town!!! Easy access to I10 and yummy restaurants nearby!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Alissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly. They checked in on me twice to ask how my stay was. When we needed more pool towels, he handed them to us and left additional. Food was excellent and very friendly and helpful service. Great hotel. Comfortable beds. Very spacious accommodations. Highly recommended.
Stayed 2 nights in Dec 2023

8/10 Good

Jia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Gerald, Janesville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Monica, Mesa

Stayed 7 nights in Nov 2023

4/10 Poor

Steve

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Parking Fee BEWARE
Hotel charges $15/night just to park. There is no benefit of parking at their hotel. It is not like we are at a vegas resort or near anything special where parking is a premium. Simply the hotel is making up for a lower rate room by gouging their guests with a parking fee. They pretty much got you since you find out about it at check in. Super lame and lost my future business.
Stayed 2 nights in Nov 2023

10/10 Excellent

Natalee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

2/10 Terrible

saqib

Traveled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Sherrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for family time
Very comfortable, lots of room and friendly staff. My daughter, grandson and I had lots of fun enjoying the pool and the extra space in our suite. Looking forward to staying there another time.
Stayed 1 night in Oct 2023

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quite and comfortable. What more can one ask for?

8/10 Good

Marina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff and it is well kept. Our room appeared to be clean but i did notice the shower tiles looked dirty. The free breakfast offered was not good and very limited.
Stayed 2 nights in Oct 2023

2/10 Terrible

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charging 15.00 a night for parking? What is the parking lot for? Will never stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Osbaldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Metes all my expectations
Cumplió con mis expectativas, como En todos los homewood en los que me hospedo, el mi opción número 1, y esta será l Opción número uno en Phoenix area
Stayed 1 night in Sep 2023

6/10 Okay

Heather

Traveled with family
The toilet handle was broken we found out, it stayed down when we flushed and then water leaked onto the floor while we were out of the room. Had to make sure that we pushed the handle back up every-time. The shower gel bottle was just above the fill line out first day, we were too busy to get someone to refill so I had to buy my own shower gel. The AC said check air filter, the curtain and the wall by the vent were all brown and I had called ahead asking for a second clean as my daughters have allergies. The renovation was taken place but they didn’t even cover holes that were from previous items on the walls. Disappointed with the quality.
Stayed 5 nights in Sep 2023

4/10 Poor

maggie

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities
found trash in room upon check-in, also dealt with ants in the room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Simone

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sahill B. on Sep 19, 2023
Dear Simone, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Sincerely,Sahill BhaktaAssistant General ManagerHomewood Suites sahill.bhakta@hilton.com 480-753-6222

10/10 Excellent

mayra d

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok just had some minor issues
It was nice and quiet. Only bad thing was that i reserved a suite with 2 room. Didn't end up getting it instead they gave us 2 separate rooms which didn't work for my family but we didn't have another choice. Also its bizarre that they charge $15 for parking. Breakfast was great. Had to use the next door hotel pool because ours was going to be cleaned. The pool we used was way dirtier.
Stayed 1 night in Sep 2023
Response from JT on Sep 12, 2023
Dear Mayra, Thank you for taking the time to tell us about your recent stay at Homewood Suites. We genuinely appreciate your feedback and apologise for your disappointment. Your feedback is critical because our goal is to make every guest feel at ease while staying with us. We hope you will stay at Homewood Suites again in the future.Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

10/10 Excellent

Wajiha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and easy check in process, all staff we came across were very friendly.
Stayed 1 night in Sep 2023
Response from Homewood Suites by Hilton Phoenix/Chandler on Sep 5, 2023
Thank you for the kind review Wajiha. We hope to see you here again soon!

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and tbe rooms were spacious!
Stayed 1 night in Sep 2023
Response from JT on Sep 12, 2023
Dear Cary, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from JT on Sep 12, 2023
Dear Laura, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
people that mind their own business and stay in their own lane that being said i did not come across any Karen's lol it was home away from home.
Stayed 2 nights in Aug 2023
Response from JT on Sep 12, 2023
Dear Sarah, Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

6/10 Okay

Sergio

Business traveler
Liked: Cleanliness, staff & service, amenities
Too much dust on ceiling fan in room, the light on ceiling fan didn’t work. Hair in the bathtub and living room tv had sound but no image. Other than that everything else was great!!
Stayed 5 nights in Aug 2023
Response from JT on Sep 12, 2023
Dear Sergio, Thank you for taking the time to tell us about your recent stay at Homewood Suites. You are one of our most cherished guests as a Hilton Honours member. We genuinely appreciate your feedback and apologise for your disappointment. Your feedback is critical because our goal is to make every guest feel at ease while staying with us. We hope you will stay at Homewood Suites again in the future.Yours in Hospitality, Homewood Suites by HiltonPhoenix Chandler

10/10 Excellent

FABIOLA

Stayed 1 night in Aug 2023
Response from Homewood Suites by Hilton Phoenix/Chandler on Aug 26, 2023
Thank you for the positive review! We hope to see you back here soon!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness
Paying for parking and rooms smelled like smoke.
Stayed 1 night in Aug 2023
Response from JT on Sep 12, 2023
Dear Brenda, Thank you for taking the time to tell us about your recent stay at Homewood Suites. You are one of our most cherished guests as a Hilton Honours member. We genuinely appreciate your feedback and apologise for your disappointment. Your feedback is critical because our goal is to make every guest feel at ease while staying with us. We hope you will stay at Homewood Suites again in the future.Yours in Hospitality, Homewood Suites by Hilton Phoenix Chandler

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from JT on Aug 5, 2023
Courtney, we are so glad to be part of your stay and we hope you can come back to visit us soon! Thank you from all of us at Homewood Suites Phoenix Chandler!

10/10 Excellent

Christie

Stayed 2 nights in Jul 2023
Response from Joseph T. on Jul 28, 2023
Thank you for your kind review, Christie. We hope you will stay with us again in the future.

10/10 Excellent

Angel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at check in was exceptional! She greeted us with a smile and answered all of our questions. She was extremely welcoming which made a long journey to the hotel refreshing. The pool was an awesome amenity to have access to as well. It was clean and open at convenient times. The location of the hotel was extremely accessible to the main freeways, shopping, and food. Only 15 minutes away from airport as well so definitely convenient. I highly recommend this place when visiting Arizona.
Stayed 3 nights in Jul 2023
Response from Joseph T. on Jul 28, 2023
Angel, we are so happy you found your stay to be this delightful. We hope you will stay with us again soon.