Expedia doesn't know the properties it represents
Posted Mar 12, 2017
I arrived after dark and noticed that the lighting around the hotel was inadequate
After finding the check in area I asked the desk clerk if people "lived" in the hotel
She said no they did not. As I was walked to my room it was obvious that people in fact DO live there.
I believe it was a welfare residence type property, a woman was sitting in front of her room in a lawn chair. Hotels do not provide lawn chairs and it was obvious that she was not there for the night, traveling on business or on vacation. When I opened the door to my room it smelled of cigarettes, the furniture was shabby, the room and it's furnishings were outdated, the carpet disgusting, the towels and linens worn out not fresh not clean and needed replacement, the complimentary soap and toiletries were the lowest possible quality. I stayed for the night and check out immediately the following morning. The property calls itself a RESORT
After contacting Expedia about the unacceptable conditions they told me TO CONTACT THE HOTEL
This even though I paid the fees directly to Expedia
I will never use Expedia again
I have filed a complaint with my credit card company
The hotel responded by saying that a RENOVATION was scheduled for the end of the year and that if I
had read various reviews I would have known this
The next morning I checked out and rebooked with Fairfield Marriot in North Scottsdale
Comment from Hotel Management
Mar 14, 2017 by George, Hotel Management
We are going through a renovation. It has been on hold for the past couple of months and we will start again in May. We are sorry that you had an unacceptable stay. We do keep our rooms rates very low to reflect the age of our property. We are old, we do need a renovation. We are non-smoking, so the room should not have smelled of smoke, however, we do have guests that are smokers that do stay with us and we don't rule out the possibility that they may not have followed the rules. If we know of it we put the room out of order - we will notify housekeeping to be more aware. We will add that the amenities are not the lowest quality. We use higher end environmentally kind soaps, shampoos, and body washes.