Ratings based on 3,273 Verified Reviews

3.8 out of 5
81% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from CA

Avoid it unless you're in a pinch.

Posted Apr 25, 2017
Pros: The woman at the front desk was wonderful, very friendly, welcoming. Interacting with her for the brief check-in process was the highlight of the stay
Cons: Cleanliness, cleanliness, cleanliness.
I chose this place based on the reviews and the price. I thought it would be a good middle round. I got one of the non-renovated rooms. There were white stains on the comforter, the bed was hard and uncomfortable, there was lint and dirt on the wall surrounding the bathroom vent, there was human hair stuck on the wall in the bathroom and there was a constant leak drip from the shower. I stayed one night of my two night stay. I couldn't stay a second night.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Westminster, BC

Good Hotel, warm pool, Kitchenette was good.

Posted Apr 23, 2017
Pros: The location and the use of the Kitchenette to make your own meals & the pool.
Cons: We did miss the free happy cocktail hour and breakfast included.
Location: The location is good, close to grocery store, Old Town Scottsdale, Bus in front of Hotel. You can rent a car near by.
Our experience was good. Hotel is average, clean, King bed, Kitchenette has 2 burners , with all kitchen utensils included. Just enough to cook your own meals. The housekeeping ladies, were good, cleaned our room everyday. The pool was clean and warm. Front desk were good with providing info for us on local activities.
Comment from Hotel Management
Apr 24, 2017 by Priya, Hotel Management
Like our guests, we are looking forward to having the property remodel completed. We are happy you enjoyed your stay and look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury Ontario Canada

Good value

Posted Apr 15, 2017
This hotel was exactly as we expected. The room was very clean. We noticed some renovations underway. This hotel would be great if all rooms were in new condition.
Comment from Hotel Management
Apr 17, 2017 by Priya, Hotel Management
We are working to have all the rooms and grounds improved by the fall. Thank you for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boise, Idaho

Dated, yet clean.

Posted Apr 13, 2017
Pros: Staff was friendly. Accommodations were adequate. Location was central to most areas
Cons: Outdated. Linens could be upgraded. Towels were very small and thin. Very scrimpy on extras. One coffee, no soap, no towels/linens for kitchen.
Location: Located centrally to most attractions. Minutes from shopping and walking distance to green belt. Plenty of dining choices
The room was older and very basic. However, having a kitchen, living room & separate bedroom were great. Location was close to anything we needed. Close to shopping and green belt. Pool was nice. Staff friendly. Would recommend to friends. Price was excellent compared to anything else we looked at. Plenty of parking.
Comment from Hotel Management
Apr 17, 2017 by Priya, Hotel Management
We are working on fixing all the issues you have brought up. We have copied housekeeping on your comments. Thank you sharing.
3 out of 5
Recommended
for Everyone
by A verified traveler from K

Convenient location

Posted Apr 11, 2017
Convenient location in south Scottsdale. Pleasant staff and clean room but the overall appearance is a bit weathered and dated. The rooms and the exterior are in need of some updates/renovations.
Comment from Hotel Management
Apr 17, 2017 by Priya, Hotel Management
We are weathered and dated but hope to have the rectified by the fall with the current remodel. Thank you for your comments.
3 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

It was just ok

Posted Apr 10, 2017
It was a OK stay but to expensive for the accommodations. I know that they are remodeling but the rooms that have not yet been up graded should be a little cheaper.
Comment from Hotel Management
Apr 10, 2017 by Priya, Hotel Management
Thank you for your opinion. We do a weekly, and sometimes daily check to ensure our room rates are the lowest for like properties in our area.
3 out of 5
Recommended
for Everyone
by A verified traveler from AZ

Good

Posted Apr 6, 2017
the experience was overall good, quiet place allows for some relaxation and comfort.
Comment from Hotel Management
Apr 7, 2017 by Priya, Hotel Management
We are pleased you enjoyed your stay and look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Fort Myers, FL

Experience at the hotel

Posted Apr 4, 2017
Pros: Breakfasts and convenient location
When we arrived on Friday our reservation was wrong and the room and hallway surrounding the area smelled very smokey. The hotel was booked so we had to stay in that room for 2 nights before another room became available. This was very unpleasant. After we changed rooms, our stay was pleasant ...we were in the hotel 11 nights. The breakfasts were very good with an excellent variety of hot items every day. The private business room was also very good.
Comment from Hotel Management
Apr 9, 2017 by Priya, Hotel Management
We apologize for any inconvenience. Without further information, we are unable to investigate this further to see where the error was made, but we do apologize and are pleased that it worked out. Thank you for your review.
1 out of 5
by A verified traveler from Seattle, WA

Worst hotel experience ever.

Posted Apr 3, 2017
Pros: nothing
Hotel room was dirty and dingy: floors, bed linens, bathroom, nightstands, lamps, etc. Bed was lumpy and non-supportive; pillows were fat, hard, and lumpy. Room smelled like pets.
Comment from Hotel Management
Apr 7, 2017 by Priya, Hotel Management
We are in the midst of a remodel which will remedy many of the issues you had. We do have some completed rooms which are available as well, but it appears you chose one of the older rooms. We have been told that all room will be competed by the fall.
2 out of 5
by A verified traveler from whitefish Bay

My stay

Posted Apr 2, 2017
Pros: The pool area
Cons: Better furniture. Everything felt cheap.
Location: Location was pretty nice. Fairly close to Old Town in Scottsdale.
I have a hard time recommending this place. I was supposed to have a queen size bed, and it was just a full size. Poor mattress. Very cheap in appearance. The TV was difficult to figure out and they did not provide s channel listing.. the pool area was nice.
Comment from Hotel Management
Apr 6, 2017 by George, Hotel Management
Thank you for sharing. It would be helpful to know the room number as to address the TV Guide issue as all rooms should have one. We apologize for this inconvenience. Regarding the bed - I have checked with the desk and we did not move any reservations from the room type booked. We only have full beds in one room type, double/double, otherwise our room types are queen/queen (Classic -newly remodeled), or Studio, which has a King. We are sorry that you did not enjoy your visit.