Ratings based on 707 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from New Orleans, LA
Close to ASU!Posted Sep 28, 2015
Hotel was walking distance to Sun Devil Stadium. It needs updating and new towels but still nice.
for Everyoneby A verified traveler
Posted Sep 11, 2015
Awsome hotel, very clean in a great location! The price was more than reasonable and staff very accommodating and friendly!
by A verified traveler from B
TerriblePosted Aug 19, 2015
Hotel smells bad. Staff looks like they are high all the time. I requested a 2 queen bed they gave me a 1 king because they were fully booked. But when i reserved the room it was a 2 queen bed room not a 1 king. No refrigerator. Bad AC. Pool full of bugs.
by A verified traveler
Location was wonderfulPosted Aug 15, 2015
The housekeeping left much to be desired. Trash wasn't picked up. Glasses weren't replaced.
for Everyoneby A verified traveler from Tempe, AZ
Great staff, terrible roomPosted Aug 14, 2015
Pros: The staff
Cons: Rooms very tired looking. Needs update. AC always loud.
Have stayed at this hotel 5 times overall. Room usually pretty good except for loud AC and coffee pot didn't work. This stay wasn't great. Our room wreaked of a dead animal in the AC. The smell was sickening. After complaining, solution was someone was going to spray the room. When we returned it was a fragrant dead animal smelling room. Very disgusting. Delightful gentleman (didn't get name) offered us to change rooms, unfortunately we were late for a meeting so had to go. When we returned the hotel was full. Kind front desk man was young, short dark hair, white earrings. In addition, bed skirts filthy. Jon, bartender, is awesome. Always kind and always remembers me. Liz or Elizabeth checked us in and was great. Front desk man, Stephen, helped us print our boarding passes and he was very nice and helpful. The staff is always good. Hoping the new hotel will be a big improvement.
for Business Travelersby A verified traveler from New Orleans, LA
Posted Aug 11, 2015
Its the old Four Points by Sheraton. So its a classic business hotel. The rooms were solid- beds T.V., shower etc all worked well and comfortable. Maids were not trying to kick me out at 7am like some hotels. Not sure why the name change but I'd recommend it. its not really near the light rail, so I would still Uber or Lyft it but in the Phoenix area, its really cheap. At least $10 cheaper than a cab from the airport.
by A verified traveler from Tucson, Arizona
Worst hotel I have ever stayed inPosted Jul 20, 2015
Cons: Close the hotel
We reserve a room for 5 people, when we got to the hotel they give us a room with 1 king BED. I came back to ask them if it make sense to them to accommodate 5 people in 1 room with 1 bed??? There answer was " It is EXPEDIA problem, we wouldn't accept your reservation", they only offer a 1 person rolling bed. It was 7pm tired of traveling, I have to accommodate my family there. Booked for 2 nights, we leave after the 1st night. We could not be there for more time. Plus the room was filthy, smelled bad, the linings look old and smell, the building looks old too. I book it because it says "Four Points by Sheraton" now being there it says they are not Sheraton anymore, but a private hotel. If I knew that before I would not make the reservation. The staff was not helpful and was the worst night ever. Will not recommend this hotel ever, by the contrary I will talk bad about it as much as I can. This hotel should not be offer to anyone.
for Everyoneby A verified traveler from Las Vegas,NV
Hotel was nice and clean.Posted Jul 13, 2015
Pros: The cleanses and customer service
Cons: the air conditioner, could not control temperature. I would also change the location of the a/ c to close to bed.
Location: great location was in town for a wedding
I was really freaked out about going to this hotel due to previous comments. My family stayed here for 2 nights and it was clean and very nice. I have no complaints. My children also enjoyed the swimming pool. The price was nice and great location.
for Business Travelersby Rohit from India
HoodPosted Jul 12, 2015 on Hotels
for Business Travelersby Rohit from India
Very goodPosted Jul 11, 2015 on Hotels
I like staff are good