Ratings based on 1,079 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

very convenient to everything downtown Phoenix.

Posted Aug 12, 2016
Pros: Location, location, location.
Cons: Come into the 21st century while preserving history.
Location: Everything close by.
I was intrigued by the history and decided to check it out. I usually stay once or twice a month at luxurious hotels like the Palomar or Sheraton. But I quickly learned the difference. The small queen room had no view, a shower that was difficult to move around in, and a bed a step above a Motel 6, I felt like I was staying in a museum which needed modern updates. No HD, but flat screen TV. The walls were very thin, and I didn't like sharing the pleasure outbursts next door. But I had ear plugs and several, soft pillows. The staff was great, but I didn't ask much. It was a one night experiment. Good to see history preserved. But the luxury of 1928 should be preserved and enhanced to 2016 standards. But I doubt that will happen. It is a Landmark and can exist as is it until the end.
Comment from Hotel Management
Aug 15, 2016 by angela@hotelsancarlos.com , Hotel Management
Dearest Guest of the Historic Hotel San Carlos! Thank you so much for giving us a chance and we are truly sorry that we did not meet your expectations. You are obsoletely right we do not change most of the things and our goal is to preserve. We try very hard to blend some modern amenities while preserving the history for the generations for many years. For example we chose to use the top of the line amenities , provide the wireless internet complimentary for our guests and now we are fully replacing the 1928 elevators with brand new elevators with old look. Again, we thank you for staying with us! Kindness Regards, Angela Hentz
4 out of 5
by A verified traveler from chino ca

Noisy but good!

Posted Aug 8, 2016
Really have no complaints other than the walls are on the thinner side so it can get noisy. Good experience overall.
Comment from Hotel Management
Aug 8, 2016 by Angela Hentz , Hotel Management
Dearest liz, Thank you so much for your comment and we like to let you know how much we appreciate your business! Warm Wishes, Angela Hentz
5 out of 5
by A verified traveler

Posted Aug 2, 2016
The staff was welcoming and helpful with giving directions to landmarks and nearby attractions.
Comment from Hotel Management
Aug 5, 2016 by Angela Hentz , Hotel Management
Thank you so much for your time and we appreciate your business! Have a wonderful Weekend! Best Regards, Angela Hentz
5 out of 5
by A verified traveler

nice hotel in the heart of downtown

Posted Jul 30, 2016
very nice historical hotel in the heart of downtown phoenix! nearby a lot of restaurants and bars! the staff are always friendly, and the rooms are very clean!
Comment from Hotel Management
Aug 5, 2016 by Angela Hentz , Hotel Management
Thank you so much for your review! The entire staff enjoyed accommodating you and we hope you will stay with us on your future visits to Valley of the Sun! Kindness Regards, Angela Hentz
3 out of 5
by A verified traveler

Posted Jul 22, 2016
Pros: great location, interesting history/spirit, nice staff, appropriate room size, clean, comfortable bed. Cons: urgently needs renovation and upgrades: very slow internet, outdated plumbing, bathroom in general, noise prevention (currently near zero); lack of security box, small fridge, temperature control
Comment from Hotel Management
Aug 5, 2016 by Angela and Staff , Hotel Management
Dearest Guest! Thank you so much for your review and we truly appreciate your business! We are very sorry for the inconvenience with outdated bathroom and noise, security box location ( at the front desk) small fridge and the temperature control. We will try hard to resolve some of the comments you addressed but please understand that some will be impossible due to Historic building. Thank you again! Wishing you the Best Weekend! Kindness Regards, Angela and Staff!
4 out of 5
by A verified traveler from AZ

Close to everything downtown

Posted Jul 22, 2016
Pros: the staff
Cons: The bathroom vanity area needs a countertop to set things on.
Location: theatre, speakeasy & other bars, restaurants
The customer service was great, the rooms were okay (nice enough but quite small).
Comment from Hotel Management
Aug 5, 2016 by Angela and Staff, Hotel Management
Dear Karyn, Thank you for your review and comments! Then entire staff and myself appreciate your time and enjoyed accommodation you as our guest! Warm Wishes! Angela and Staff!
3 out of 5
by A verified traveler

Posted Jun 15, 2016
It was to warm in room in June ! The central air system they have, did not cool the room efficiently.
Comment from Hotel Management
Jun 16, 2016 by Angela Hentz , Hotel Management
Dearest Guest of the Historic Hotel San Carlos! We are very sorry for the central air not cooling enough for you. There are Pro's and Con's with the Central Air when we have to meet the comfortableness of each guest when some guests are too cold and some to warm. We really apologize and we hope you understand that our goal was to exceed your expectations. Have a Wonderful Day! Best Regards, Angela Hentz General Manager
4 out of 5
by A verified traveler from Prescott

Great old space that needs love

Posted Jun 13, 2016
Pros: Historical info on walls - interesting!
Cons: Need food and fresh coffee in the morning!
One night downtown in Phoenix; lots of history and it shows. Love the details of days gone by, but sure missed a place in house where you could get some fresh coffee in the morning and a bite to eat. Restaurant on site doesn't serve anything until 11 am (I think), so it was go out or go without. Enjoyed the pool on the roof, and the room was pretty quiet - nice bed - clean. I would go back, and would recommend for a good night's sleep.
Comment from Hotel Management
Aug 5, 2016 by Angela and Staff! , Hotel Management
Dearest Jane, Thank you for your time and review! We are Happy to hear that you have enjoyed your stay and are considering staying with again! We are very sorry for not having available breakfast in house and we apologize for that. Thank you again! Wishing you to have a Wonderful Weekend! Kindness Regards, Angela and Staff
3 out of 5
by A verified traveler from Iowa

Very nice area!

Posted Jun 10, 2016
Great location! Close to nice restaurants and venues.
Comment from Hotel Management
Jun 16, 2016 by Angela HEntz , Hotel Management
Thank you for your review! Wishing you the Best and looking forward for your next arrival!
1 out of 5
by Juan from El Paso

Nothing but OLD not worth the price at all

Posted May 20, 2016 on Hotels
Have you ever dreamt you are in an abandoned dirty old hotel? Hey wait , thats my review.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest of the Historic Hotel San Carlos! Thank you so much for staying with us and we are very sorry for not meeting your expectations. What you said in your review it is true but we consider to be Historic which is naturally old. Thank you for your time and All the Best Wishes! Kindness Regards, Angela Hentz