Ratings based on 1,068 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
68% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

nice hotel in the heart of downtown

Posted Jul 30, 2016
very nice historical hotel in the heart of downtown phoenix! nearby a lot of restaurants and bars! the staff are always friendly, and the rooms are very clean!
3 out of 5
by A verified traveler

Posted Jul 22, 2016
Pros: great location, interesting history/spirit, nice staff, appropriate room size, clean, comfortable bed. Cons: urgently needs renovation and upgrades: very slow internet, outdated plumbing, bathroom in general, noise prevention (currently near zero); lack of security box, small fridge, temperature control
4 out of 5
by A verified traveler from AZ

Close to everything downtown

Posted Jul 22, 2016
Pros: the staff
Cons: The bathroom vanity area needs a countertop to set things on.
Location: theatre, speakeasy & other bars, restaurants
The customer service was great, the rooms were okay (nice enough but quite small).
3 out of 5
by A verified traveler

Posted Jun 15, 2016
It was to warm in room in June ! The central air system they have, did not cool the room efficiently.
Comment from Hotel Management
Jun 16, 2016 by Angela Hentz , Hotel Management
Dearest Guest of the Historic Hotel San Carlos! We are very sorry for the central air not cooling enough for you. There are Pro's and Con's with the Central Air when we have to meet the comfortableness of each guest when some guests are too cold and some to warm. We really apologize and we hope you understand that our goal was to exceed your expectations. Have a Wonderful Day! Best Regards, Angela Hentz General Manager
4 out of 5
by A verified traveler from Prescott

Great old space that needs love

Posted Jun 13, 2016
Pros: Historical info on walls - interesting!
Cons: Need food and fresh coffee in the morning!
One night downtown in Phoenix; lots of history and it shows. Love the details of days gone by, but sure missed a place in house where you could get some fresh coffee in the morning and a bite to eat. Restaurant on site doesn't serve anything until 11 am (I think), so it was go out or go without. Enjoyed the pool on the roof, and the room was pretty quiet - nice bed - clean. I would go back, and would recommend for a good night's sleep.
3 out of 5
by A verified traveler from Iowa

Very nice area!

Posted Jun 10, 2016
Great location! Close to nice restaurants and venues.
Comment from Hotel Management
Jun 16, 2016 by Angela HEntz , Hotel Management
Thank you for your review! Wishing you the Best and looking forward for your next arrival!
1 out of 5
by O Sam

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Jun 16, 2016 by Angela, Hotel Management
Dear Guest! We are sorry for your poor experience with us. Our goal is to satisfy our guests and we feel bad by disappointing you. Best Wishes to you!
4 out of 5
by George from Phoenix, AZ

Posted Apr 14, 2016 on Hotels
This hotel was nice and provided us with what we needed...a close by place to sleep after a concert! The rooms are clean and adequate for their small size and bed comfort. Service was great. There is no parking, but they do provide valet, which we used.
Comment from Hotel Management
Jun 17, 2016 by Angela, Hotel Management
Dear George! Thank you for your time and the review. We thank you for the business and choosing to stay with us. We hope to see you again! Best Wishes from ALL of us!
2 out of 5
by A verified traveler

Posted Apr 7, 2016
The bed was very comfortable. Convenient 5 block walk to the convention center. The outdoor pool and terrace area was nice. Fitness room was fine. Air conditioning is run off a central system so the way to regulate temperature is to open or close vent. Very noisy - thin walls between rooms; lots of sound from flushing toilets. Water pressure/temperature in shower dropped and got hotter when someone used water elsewhere in the hotel.
Comment from Hotel Management
Jun 16, 2016 by Angela Hentz , Hotel Management
Dear Guest! Thank you for taking the time from your busy schedule and writing your comments. We are very sorry for the air-conditioning issue and noise. We were built in 1928 our walls are huge but I believe back then they did not have insulations and perhaps that is the reason of the noise. We are sorry for your poor experience.
3 out of 5
by tatsuto

Posted Apr 2, 2016 on Hotels
Comment from Hotel Management
Jun 16, 2016 by Angela, Hotel Management
Thank you for your review! Best Wishes to you !