Ratings based on 808 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Charming, historic hotelPosted Oct 5, 2015
Pros: The old fashioned style, the trim around the walls, the hallways. It felt very old but pleasant. Felt like we traveled in time.
Cons: Maybe softer beds, king options.
Location: So many restaurants nearby. Lots to do...
The room was very clean and had personality. The rooms were small, but very indicative of the way hotels were made back in the day. The bed was a little hard, and since it was a queen, my wife and I had little room to move around and get comfortable. Next time we will rent a suite with a king; hopefully they have them. But we would give this pleasant hotel another try in the future.
by A verified traveler
bad hotel for livingPosted Oct 5, 2015
Pros: the location
Cons: elevator, air conditioning
the bathroom is very small; the fan is noisy and can not be shut down; air conditioning has to be adjusted manually.
for Everyoneby A verified traveler from Sedona, AZ
Historic hotel in central PhoenixPosted Sep 20, 2015
Pros: I love the location, the friendly staff, the Phoenix history, and the rooftop pool.
I love this hotel. The location is great, right downtown close to restaurants and venues. The hotel is historic, read old, so some of the furnishing have a dated feel. But the hotel celebrates its history, which I love. I stayed in the Spencer Tracy suite, swam in the outdoor rooftop pool, and had great Vietnamese food n the restaurant by the lobby.
Comment from Hotel Management
Sep 21, 2015 by Angela Hentz , Hotel Management
Dear Frankie, Thank you so much for your review! True, we are historic and built in 1929 and most of the furniture are original, perhaps some refurbished. The room you stayed in Spencer Tracy, was the room where repeatedly a Hollowed Star stayed! Thank you so much for choosing us for your stay!
for Business Travelersby A verified traveler from San Diego
Good for fans of historic hotelsPosted Sep 17, 2015
I chose the San Carlos because of its price and proximity to the downtown ASU campus. I knew going in that this was an old hotel, and I did enjoy reading the signs about Phoenix history that are along the walls on each floor. My single room was clean and comfortable, though I can't say it was quiet. There were some rather noisy guests down the hall. The bathroom was a tight squeeze, but I think that's to be expected in an older building. I also had dinner in the Rice Paper restaurant on the ground floor. The food was good and the server was a very pleasant young man, but the food was a bit pricy for bowl of pho. It would be helpful if the hotel staff would include a map of the surrounding area in the guest information book, and perhaps information about the light rail and Skytrain connections. The staff was very helpful with this information, however. If I had to do a longer stay, I'd probably choose a newer hotel with more amenities. But the San Carlos is nice for a couple of nights.
for Everyoneby A verified traveler from az
A touch of ast good down locationPosted Sep 14, 2015
Pros: Just fun experiance
Fu going into past staff very helpful with special needs
for Everyoneby A verified traveler from Detroit
Hollywood glam and modern comfortPosted Sep 7, 2015
I loved this hotel. The decor is beautiful, the staff were very friendly. Check out the Ghost Bar if you have a chance!
for Everyoneby A verified traveler from Central California
Memorable hotel close to everything downtownPosted Aug 27, 2015
Memorable hotel close to everything downtown The nostalgia on every floor is absolutely wonderful don't miss Marilyn Monroe's suite....
for Everyoneby A verified traveler from San Diego
A pleasant surprise!Posted Jul 31, 2015
Pros: My favorite things about this hotel were the staff and the wifi.
Cons: Room was very clean but had a perception of being dated based on colors and furniture options. I also would like to be able to control my own ac.
Location: Great location - easy walk to the Convention Center as well as LOTS of great restaurants in downtown.
I was doing work this week with the Phoenix Convention Center and wanted to stay at the Hyatt but it wasn't available to stayed here. My first impression was mixed as the rooms are small and you can't control your own ac. However, I had a great stay and wouldn't mind going back if needed without hesitation. The staff and the wifi were the best! The staff was great - very friendly and always took the time to say "welcome back" when I came back to the hotel. The wifi was easy to connect to and never had any issues using it. Room was very clean.
for Everyoneby A verified traveler from Nashville, TN
Great Histotical HotelPosted Jul 29, 2015
Had a great night at the Hotel San Carlos! I wish I had time to go floor by floor and read the stories on the walls about the great history of this place. Great location! Excellent service!!!! Awsome pool! Being an older hotel, the bathroom was a little small. But that just added to the charm!
for Everyoneby A verified traveler
Convenient downtown locationPosted Jul 20, 2015
Quaint. On the historic register. Has touches of the old hotel. Good price for what you get. Fantastic location for any downtown activity.