Vally Ho Not Nearing What it Was/Should Be...
Posted Nov 8, 2016 on Hotels
This resort seems to be living off of past accolades. We were there for a 3 night stay. Each employee that we encountered seemed unhappy...no one saying hello or smiling at you. One morning, we came out to the smaller pool are and found that it had not been cleaned up/attended to from the previous day. Dirty towels on chairs, now new towels to use, chairs in disarray, food trays and garbage everywhere with birds pecking at the leftovers...it was disgusting, especially for a $350/night "resort". This is our second visit to this resort and it is our last. We will find another place near Old Town Scottsdale which is such a wonderful sort for a long weekend retreat!
Comment from Hotel Management
Nov 10, 2016 by General Manager, Hotel Management
I am very sorry to hear that you did not enjoy your stay. Our service typically receives high feedback, and I sincerely apologized that we missed the mark. It is our practice to regularly check the OHasis Pool to refresh towels and take care of any other needs. I am very sorry that the pool area was not tidy and our pool manager is reviewing your feedback to ensure the issue is corrected. Thank you for sharing your detailed feedback with us, as we are always looking to improve the guest experience.