Hey there! I wanted to share my recent experience at the hotel we stayed at. Overall, we had a pleasant stay, but there were a couple of staff interactions that left us feeling a bit disappointed. The young lady who checked us in was absolutely lovely - she went out of her way to make us feel welcome, and we were so grateful for her warm hospitality. However, when we returned to the hotel later in the evening, we encountered a different staff member who appeared to be having a tough time. While we totally understand that everyone has their off days, we found her behavior to be a bit pushy and unprofessional. Although we requested an extra pillow for my daughter, who was sleeping on the couch bed, unfortunately, we were unable to get one. Despite this, we still enjoyed our stay, and we're grateful for the kind service we received from most of the staff.