Ratings based on 1,138 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2017
Overall good experience. Overall good experience.
Comment from Hotel Management
Mar 17, 2017 by HPTempeGM, Hotel Management
Thanks for your feedback! Glad to hear you had a great experience. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, Az

Close to the Marquee Theater

Posted Feb 19, 2017
We selected this hotel because it was close to the Marquee Theater where our older kids were going to see the band AFI while we watched our grandchildren at the hotel. Our stay was enjoyable because the rooms were large enough for our grandchildren to move around and the beds were very comfortable. We're already planning out next trip to Tempe without the babysitting duties at the Hyatt Place Tempe.
Comment from Hotel Management
Mar 5, 2017 by HPTempeGeneralManager, Hotel Management
Thank you for sharing your feedback! So glad to hear you enjoyed your stay and we're looking forward to welcoming you back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful and patient staff!

Posted Feb 7, 2017
Pros: The staff and the great breakfast.
Location: Close to airport and freeway access.
Expedia messed up my reservations and hotel had no record of them. Staff spent 30 minutes with me and Expedia to work out the problem. It was very frustrating but they were kind, patient and helpful. Ultimately they just made a new set of reservations and were very accommodating.
Comment from Hotel Management
Feb 10, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for sharing your feedback with us. I'm so glad our staff was able to help get everything squared away for you! We hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque

Solid but a little dated

Posted Feb 6, 2017
Decent hotel. A little dated and some noise from airport. But decent value for the buck.
Comment from Hotel Management
Feb 6, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for your feedback. We are glad you enjoyed the property and we hope to see you again soon!
3 out of 5
by A verified traveler

It's Okay

Posted Jan 17, 2017
Pros: It suited our needs in regards to location
Cons: Staff were not engaged. The elevators are as old as dirt as are the mechanisms on the doors. There was no hot tub not towels for the pool
Location: Great location for downtown Tempe and Mill street, easy access to the 202 and very close the Phoenix Airport
Disappointed with the staff - they were not helpful nor attentive.
4 out of 5
by A verified traveler

Family

Posted Dec 24, 2016
Very good hotel , but dirty when I made the sofa bed for my kids , the bed cover i'ts dirty with stain and food, I told the front desk agent and he said I sorry and the others guy play with his cell phone . Omg
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Thank you for your feedback. It is very important to us and we will share your comments with staff to make improvements. We hope to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 23, 2016
Enjoyed my stay, room was very roomy, clean and staff very friendly. Breakfast could of been a little better but over all would stay again and highly recommend family and friends to stay..
3 out of 5
by A verified traveler

Close to ASU, no hot water

Posted Dec 20, 2016 on Hotels
We enjoyed the room and the staff was professional and pleasant. Breakfast was good with decent selections. We had NO HOT WATER for our showers in the morning, which was really depressing. If not for that, I would have given them 5 starts. But I gotta have my hot shower when I get up.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Dec 15, 2016 on Hotels
room was clean and staff was nice!