Ratings based on 283 Verified Reviews

4.1 out of 5
83% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

It's Okay

Posted Jan 17, 2017
Pros: It suited our needs in regards to location
Cons: Staff were not engaged. The elevators are as old as dirt as are the mechanisms on the doors. There was no hot tub not towels for the pool
Location: Great location for downtown Tempe and Mill street, easy access to the 202 and very close the Phoenix Airport
Disappointed with the staff - they were not helpful nor attentive.
4 out of 5
by A verified traveler

Family

Posted Dec 24, 2016
Very good hotel , but dirty when I made the sofa bed for my kids , the bed cover i'ts dirty with stain and food, I told the front desk agent and he said I sorry and the others guy play with his cell phone . Omg
Comment from Hotel Management
Jan 15, 2017 by General Manager, Hotel Management
Thank you for your feedback. It is very important to us and we will share your comments with staff to make improvements. We hope to serve you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Dec 23, 2016
Enjoyed my stay, room was very roomy, clean and staff very friendly. Breakfast could of been a little better but over all would stay again and highly recommend family and friends to stay..
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2016
I really enjoyed my stay. Hotel guest were friendly and room was extremely comfortable. I would definitely stay there again.
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto

Excellent hotel - staff and servises are very good

Posted Dec 1, 2016
Pros: The shuttle to nearby restaurants and sites etc and to /from airport adds to your sense of being appreciated and welcomed.
Cons: nothing...the pool and gym are great. Some more food items might be good.
Location: Please visit the nearby Botanical Garden, just a few minutes away .
all 6 days we stayed were excellent. The staff were very pleasant and friendly.
Comment from Hotel Management
Dec 7, 2016 by HPTempeGeneralManager, Hotel Management
Thanks for your great comments! I definitely agree - the Desert Botanical Garden is not to be missed! Glad to hear you enjoyed the hotel and your 6 days here in Tempe!
4 out of 5
Recommended
for Families
by A verified traveler from Irvine, CA

A pleasant stop in our road trip.

Posted Nov 27, 2016
Pros: We choose the room with 2 beds and the sofa bed so we had a lot of space.
Clean, comfortable, spacious room and a tasty breakfast. More important pet friendly.
Comment from Hotel Management
Dec 7, 2016 by HPTempeGeneralManager, Hotel Management
Thanks so much for your review! We're glad to hear you enjoyed the hotel and your spacious room. We hope to see you and your pets again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from The Evergreen State

Nice Hotel Good Location

Posted Nov 19, 2016
Pros: The hotel was very clean and quiet. Abigail our housekeeper was awesome. She kept the room spotless. We couldn't have had a better housekeeper.
Cons: Nothing. We'll be back!
Location: Close to interstate, airport and university. Very easy to get where we wanted to go.
Spent 4 nights for the NASCAR races in November with a buddy. Weather was great and we had one of the best trips to Arizona. We got in late and the hotel was full of high school soccer players all of them that we spoke to were very pleasant and polite. Check in was quick and the room was clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 14, 2016
We stayed at Hyatt Place for a wedding trip. The hotel is beautiful and the staff was excellent.
Comment from Hotel Management
Nov 15, 2016 by HP General Manager, Hotel Management
Thank you so much for your feedback! We're glad you enjoyed your stay and hope to see you again soon! Best Regards, Jennifer Lewis General Manager
3 out of 5
Recommended
for Families
by A verified traveler from Phoenix, AZ

The toilet was not cleaned the day before I left

Posted Nov 8, 2016
Pros: Room comfort and Staff very helpful, supportive and pleased
Cons: Cleaning service of the toilet was not performed the day before I left. I noticed when I arrived at nigh and I was not there during the day, so it was very disappointing. Some one should be accountable for this. I am a physician from Canada an I probably will think twice before I book this hotel next time.
Location: Close to the airport, shuttle service.
Comment from Hotel Management
Nov 15, 2016 by HP General Manager, Hotel Management
Thank you for your feedback. We appreciate you letting us know of the issue you experienced and we will address it with our housekeeping team. We hope to see you again in the future. Best Regards, Jennifer Lewis General Manager
3 out of 5
by A verified traveler

Usually a Hyatt fan, not this Hyatt.

Posted Oct 26, 2016
Hyatt is normally a great place to stay when I'm traveling with my family. We love the space, the cleanliness, the layout, the breakfasts. This Hyatt left a lot to be desired, especially when compared to other Hyatt stays we've had. Upon checking in, we noticed a strange sulfur/sewer smell in our room that got stronger over the first hour. We asked to switch rooms which the staff was happy to accommodate and even noting they were aware of the smell on the 1st floor. They moved us to the 6th floor with a "bonus" balcony. The only problem was that the doorknob broke while my kids were out on the balcony. The handle was halfway off and would not open. With panicked children stuck on the balcony, I called the front desk to get some help. They sent the maintenance man and he was so great but completely had to take the doorknob off and then replace it. On top of the issues we had with our rooms, the entire facility could use some upkeep and maintenance. There were always staff (in the hall, at the breakfast area, at the pool, near the entrance) talking, smoking, and just overall not showing concern for guests. My kids and I had to leave the pool at one point due to the gathering of staff near the pool gate smoking and chatting away, completely oblivious to the guests (and children) in the pool. It is also near the airport (which we knew booking it and didn't mind as we like to watch the planes) but with all of the other issues we had, the noise from the airplanes can keep you up.