Thank you for staying with us at Hyatt Regency Scottsdale. On behalf of the team, I would like to sincerely apologize for the inconvenience you experienced while staying with us due to the improvements we are making to the resort. We understand there is never a perfect time to do renovation projects and are truly sorry that it negatively affected your stay with us. We do hope that you will allow us another opportunity to regain your confidence. While we are doing our best to ensure that guest are not fully impacted by the renovation going on, it is clear that we did not live up to this expectation and I am deeply sorry for that.

Greetings from Hyatt Regency Scottsdale! I hope this email finds you well. I received your response to a survey regarding your recent stay with us. I want to thank you for choosing Hyatt; however I also want to express my sincerest apologies that your stay was less than perfect, since we want every guest to have a great experience at our resort. We would appreciate your feedback of anything that may have been missed. I have shared your review with the rest of our team as we utilize feedback from our guests as a tool to improve service and operation. I hope we have the opportunity to better service you on your next visit.

Hello Chris,Hello from Hyatt Regency Scottsdale! I hope this email finds you well. I received your response to a survey regarding your recent stay with us. I want to thank you for choosing Hyatt; however I also want to express my sincerest apologies that your stay was less than perfect. Per your comments about the noise from the live music and from the Housekeeping team, I would like to apologize for your experience. Please do know that all of your comments are taken very seriously as we use them as training tools to better our staff as well as the service we provide. For towels in the room, our policy is to exchange any towel that is not hung up in the bathroom. Regarding the sheets and towels that the resort, they are all clean as hypoallergic and chemical free, so the reaction may have been from a different source. I feel terrible that your stay didn't go as planned but I truly hope you were able to find some time to relax and enjoy Scottsdale. We appreciate your feedback, and we hope we have the opportunity to better service you on your next visit. .

Thank you for choosing to stay with us at the Hyatt Regency Scottsdale!We have learned in the service industry that many unsatisfied guests will simply walk out the door never to return and the business will never have any idea of the issues. On behalf of Hyatt Regency Scottsdale, I sincerely apologize your experience at the resort did not meet or exceed your expectations. We hold ourselves to a high standard and I deeply sorry that we fell short during your stay.

Hello, I'm sorry to hear you did not enjoy your stay a the Hyatt Regency Scottsdale Resort & Spa. A substantial renovation is underway to ensure all rooms and product are new and refreshed. Thank you for your feedback and we hope to see you after the completion of our renovation.

Thank you for staying with us at Hyatt Regency Scottsdale. On behalf of the team, I would like to sincerely apologize for the inconvenience you experience while staying with us due to the improvements we are making to the resort. As a valuable guest, your insights are extremely important to us so that we may better understand our strengths and weaknesses and learn from them going forward. We pride ourselves with superior accommodations and personalized service, and I am sorry we fell short during your stay. We understand there is never a perfect time to do renovation projects and are truly sorry that it negatively affected your stay with us. Our team at the resort did share the information regarding the renovations via our website as well as with our third-party booking company partners. Please know I have shared your feedback with our executive management team so they may use it to improve communications in the future. Once again, thank you for taking the time to bring your comments to our attention.

Good evening, Dave, first, I would like to say thank you for staying with us at Hyatt Regency Scottsdale. Secondly, on behalf of the team, I would like to sincerely apologize for the inconvenience you experience while staying with us due to the improvements we are making to the resort. We understand there is never a perfect time to do renovation projects and are truly sorry that it negatively affected your stay with us. We do hope that you will allow us another opportunity to regain your confidence once renovations are complete.

Hello Sue,Thank you for taking the time to share your feedback regarding recent stay with us. Your feedback is very much appreciated and certainly valuable in monitoring our performance. Please accept my apologies for any inconvenience and aggravation you experienced regarding the shortcomings you described. The delivery of this information was sudden due to the emergent issue on property. I have forwarded your comments to our leadership team to review our best policies for providing this information to guests and assist in limiting the impact on guests in the future. It is most disappointing to know that we failed to provide the level of service expected of a Hyatt hotel and you left with an unfortunate experience and feeling for our resort. We do hope once the renovations complete you look to us for your next stay in Scottsdale, and we absolutely will be working diligently to provide a far elevated service in the future.

Hello Joran,Hello from Hyatt Regency Scottsdale! I hope this email finds you well. I received your response to a survey regarding your recent stay with us. I want to thank you for choosing Hyatt; however I also want to express my sincerest apologies that your stay was less than perfect. Per your comments about our renovations, I would like to apologize for your experience. We truly wish that I had been better communicated during your booking. Please do know that all of your comments are taken very seriously as we use them as training tools to better our staff as well as the service we provide. I feel terrible that your stay didn't go as planned but I truly hope you were able to find some time to relax and enjoy Scottsdale. We appreciate your feedback, and we hope we have the opportunity to better service you on your next visit.

Hi Kristian,Thank you for sharing your feedback with us regarding your most recent stay with us. On behalf of our team, we would like to extend our sincerest apologies for the inconvenience you experience while staying with us due to the improvements we are making to the resort. We did share the information on our website in April and continue to update it as we have new information. Once again thank you for taking the time to share your insights with us. All our best,Hyatt Regency Scottsdale

Dear Michael R.Thank you for taking the time to share your feedback with us. We value your feedback on how to continue improving our daily operations. On behalf of Hyatt Regency Scottsdale, we would like to sincerely apologize for communication you did not receive regarding our renovations. Our team at the resort attempted to do our due diligence to share the information regarding the renovations via our website as well as with our third-party booking company partners.Should you like to discuss your stay further please reach out to us at directly. We would be grateful for the added information and would appreciate the opportunity to speak with you further.Warmest Regards,Hyatt Regency Scottsdale

Greetings Zachary,Thank you for taking the time to share your feedback regarding recent stay with us. Your feedback is very much appreciated and valuable in monitoring our performance. Please accept my apologies for any inconvenience and aggravation you experienced with your food service. We strive to provide the most memorable experiences for our guest and we obviously missed the mark here with you. It is most disappointing to know that we failed to provide the level of service expected of a Hyatt hotel and you left with an unfortunate experience and feeling for our resort. Again Zachary, please accept my apologies. We certainly value your business and hope you will see this as a one of and will allow us the opportunity to be of better service in the future. If I may be of any further assistance please do not hesitate to contact us.

Greetings Meaghan,Thank you for taking the time to share your feedback regarding recent stay with us. Your feedback is very much appreciated and valuable in monitoring our performance. Please accept my apologies for any inconvenience and aggravation you experienced with the overall service. We strive to provide the most memorable experiences for our guest and we obviously missed the mark here with you. It is most disappointing to know that we failed to provide the level of service expected of a Hyatt hotel and you left with an unfortunate experience and feeling for our resort. Again Meaghan, please accept my apologies. We certainly value your business and hope you will see this as a one of and will allow us the opportunity to be of better service in the future. If I may be of any further assistance please do not hesitate to contact us.

Greetings Rahul,Thank you so much for taking the time to provide feedback regarding your recent stay with us. Your time and comments are greatly appreciated and are used as a tool to better the products and services which we provide to our guests. On behalf of the hotel management, I apologize that your stay was anything less than perfect. I have followed up with my team regarding your room temperature concerns. Your honest feedback will help us to make the Hyatt a better place to stay. Any additional feedback you may have would be most welcome. Thank you again for your time.

Greetings Tom,Thank you so much for taking the time to provide your feedback regarding your recent stay with us. Your time and comments are greatly appreciated and are used as a tool to better the products and services which we provide to our guests. On behalf of the hotel management, I apologize that your stay was anything less than perfect. I have followed up with my team regarding the pools and tranquility that you have shared with us. Please know what you experienced in not typical Hyatt service and will use your feedback to better train our associates and help make the Hyatt a better place to stay. Any additional feedback you may have would be most welcome. Thank you again for your time.