5 outdoor pools, open 7:00 AM to 10:00 PM, cabanas (surcharge)

Reviews of JW Marriott Phoenix Desert Ridge Resort & Spa

4.5 out of 5
JW Marriott Phoenix Desert Ridge Resort & Spa
5350 E Marriott Dr, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 990 reviews" "
Rating 8 - Good. 198 out of 990 reviews" "
Rating 6 - Okay. 72 out of 990 reviews" "
Rating 4 - Poor. 19 out of 990 reviews" "
Rating 2 - Terrible. 19 out of 990 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ashwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the lazy river
Stayed 6 nights in Mar 2024
Response from Guest Experience Specialist on Apr 7, 2024
Dear Ashwin, Thank you for choosing JW Marriott Phoenix Desert Ridge Resort & Spa and for the kind review. We are glad to hear how much you enjoyed your time with us, especially our lazy river. We hope to welcome you and your family again soon for another well-balanced visit, crafted with our personal touch.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Stephen M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area with lazy river and hot tub was spectacular.
Stayed 6 nights in Mar 2024
Response from Guest Experience Specialist on Mar 31, 2024
Dear Stephen, Thank you for being our guest and for writing such a great review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved our pool and hot tub. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the JW Marriott Phoenix Desert Ridge Resort & Spa.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and goog golf
Stayed 8 nights in Feb 2024
Response from Guest Experience Specialist on Mar 4, 2024
Dear Michael, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed our inspired surroundings and premium amenities. We hope to see you again on your next visit to our beautiful city.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and dining options. Amazing food at Tia Carmen and super friendly staff! Really enjoyed the on site spa.
Stayed 5 nights in Feb 2024
Response from Guest Experience Specialist on Mar 1, 2024
Dear Ana, Thank you for being our guest and writing a great review. We are delighted that our courteous associates exceeded your expectations and that you particularly loved our stylish array of amenities. We hope your enriching experience will bring you back to enjoy more of what we offer. Thank you again for choosing the JW Marriott Phoenix Desert Ridge Resort & Spa.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new water slides!
Stayed 3 nights in Feb 2024
Response from Guest Experience Specialist on Feb 25, 2024
Dear Julie, Thank you for being our guest and for the great rating. We are delighted that our excellent amenities and surroundings exceeded your expectations. We hope that your enriching experience will bring you back to enjoy more of what we have to offer. Thank you again for choosing the JW Marriott Phoenix Desert Ridge Resort & Spa.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Trino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Guest Experience Specialist on Feb 19, 2024
Dear Trino, It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa. It is always wonderful to hear from our guests, and we are delighted you enjoyed your stay. We look forward to seeing you again soon. Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great on-site dining.
Stayed 1 night in Jan 2024
Response from Guest Experience Specialist on Jan 31, 2024
Dear Derek, Thank you for choosing to visit JW Marriott Phoenix Desert Ridge Resort & Spa and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are especially happy you loved our elegant property and delicious dining options. We look forward to having the opportunity to accommodate you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Experience Specialist on Jan 25, 2024
Dear Guest, Thank you for letting us know your visit to JW Marriott Phoenix Desert Ridge Resort & Spa was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly an great property with so much to do on property and neat restaurants and bars less than a mile away.
Stayed 2 nights in Jan 2024
Response from Guest Experience Specialist on Jan 16, 2024
Dear Brent, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks and are glad you enjoyed our elegant property and wonderful location. We look forward to seeing you again on your next visit to our beautiful city.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Satyajit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service! Clean rooms, Amazing restaurant options! Overall great experience! Perfect for families.
Stayed 4 nights in Dec 2023
Response from Guest Experience Specialist on Jan 1, 2024
Dear Satyajit, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed our inspired service and premium amenities. We are committed to quality and craft and are pleased to know that our in-house restaurants enhanced your visit with us. We hope to see you again on your next visit to our beautiful city.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Guest Experience Specialist on Jan 16, 2024
Dear Laura, Thank you for your fantastic rating. We are delighted to know you loved every aspect of our hotel. We look forward to welcoming you back to JW Marriott Phoenix Desert Ridge Resort & Spa.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Experience Specialist on Dec 17, 2023
Dear Joseph, Thank you for the excellent rating. It is always wonderful to hear from our guests, and we are delighted you enjoyed your stay. We hope you were able to take advantage of our five sparkling pools, lazy river, and waterslide as well as Revive Spa and our two championship golf courses. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we hope to see you again soon. Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Jennifer

Stayed 1 night in Nov 2023
Response from Guest Experience Specialist on Dec 10, 2023
Dear Jennifer, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa and for letting us know that our oasis, nestled within the serene beauty of Arizona's Sonoran Desert, provided you with the enriching experience you deserve. We look forward to welcoming you back for another exceptional experience with us.Best Regards, Theresa Campici Guest Experience Specialist

8/10 Good

Thomas

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Experience Specialist on Oct 31, 2023
Dear Thomas, Thank you for choosing to stay at JW Marriott Phoenix Desert Ridge Resort & Spa and for taking the time to provide your rating. We take pride in ensuring that our guests leave feeling enriched and rejuvenated with replenished spirits. It was our pleasure to accommodate you, and we look forward to welcoming you on your next visit to the area.Best Regards, Theresa Campici Guest Experience Specialist

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is awesome!! The botanical grounds and pools, slides, and lazy river are amazing.
Stayed 1 night in Oct 2023
Response from Guest Experience Specialist on Oct 24, 2023
Dear Jill, Thank you for the warm compliments. It is always wonderful to hear from our guests, and we are delighted you enjoyed your stay. We hope you were able to take advantage of our five sparkling pools, lazy river, and waterslide as well as Revive Spa and our two championship golf courses. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we hope to see you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Guest Experience Specialist on Oct 17, 2023
Dear Courtney, Thank you for the excellent rating. We are delighted you had an outstanding stay at JW Marriott Phoenix Desert Ridge Resort & Spa and that you loved all aspects of our hotel. We appreciate your business and look forward to seeing you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely stunning!!! The food is excellent so is the staff. Housekeeping is near nowhere 5 start resort level.
Stayed 7 nights in Oct 2023
Response from Guest Experience Specialist on Oct 9, 2023
Dear Lillian, Thank you for staying at JW Marriott Phoenix Desert Ridge Resort & Spa and sharing your feedback. We are thrilled to know you liked our well-maintained property, courteous associates, and excellent food. However, we apologize for the issues you had with our housekeeping team, and we will address them appropriately. It was a pleasure to host you, and we look forward to your next visit. Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Andrew J

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property is beautiful with many options for families. On the other hand, housekeeping needs to be much better in 5 start resorts. We stayed here for 8 days and the housekeeping was dismal. The food is excellent ! The staff is very friendly and courteous.
Stayed 5 nights in Oct 2023
Response from Guest Experience Specialist on Oct 9, 2023
Dear Andrew J, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa and sharing your experience. We are delighted to know you were pleased with our well-maintained property, courteous associates, and delicious food. However, we apologize for the concern you had with our housekeeping team, and we will address them appropriately. Thank you again for your feedback, and we look forward to your return visit. Best Regards,Theresa Campici,Guest Experience Specialist

8/10 Good

Zenia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We did 2 1-night stays as a stopover from San Diego to Sedona. The 1st day we stayed it was wonderful. The property had a lot of activities for kids. Very family friendly. We really enjoyed Tia Carmens and dined at the restaurant on both separate stays. The ambience was beautiful and the staff was amazing! However, when we ordered breakfast for room service on the 1st stay, the food was not cooked to our preference and was very cold. The man who delivered our food was very rude and seemed irritated he even had to deliver food to us. The 2nd day we stayed at the property and checked in, the room was smelly and hot. The AC was not turned on and the room wasn’t that clean.
Stayed 1 night in Sep 2023
Response from Guest Experience Specialist on Oct 1, 2023
Dear Zenia, Thank you for making JW Marriott Phoenix Desert Ridge Resort & Spa a part of your travel plans. We are glad to know your kids enjoyed the thoughtful amenities we offer and that you were pleased with our beautiful ambiance and dedicated associates. However, we are sorry for your disappointing in-room dining experience and for the unpleasant interaction you had with one of our staff members. We will address your comments appropriately as we are always looking for ways to improve. Furthermore, we truly regret the difficulty you had with keeping your room at a comfortable temperature and the cleanliness issues you encountered. Your concerns will be shared accordingly to ensure we focus on providing flawless accommodations to our guests. We are grateful for all of your feedback, and we hope to see you again on your future visit to the area. Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful for work conference. Unfortunately was unable to partake in all the activities outdoors due to schedule
Stayed 4 nights in Sep 2023
Response from Guest Experience Specialist on Sep 14, 2023
Dear Jeremy, We are glad your conference brought you to JW Marriott Phoenix Desert Ridge Resort & Spa. We are delighted to have exceeded your expectations as we strive to provide inspired events in inspired settings. We are thrilled to learn we met that expectation for you and look forward to having the pleasure of a return visit soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staycation! Very clean
Stayed 1 night in Sep 2023
Response from Guest Experience Specialist on Sep 11, 2023
Dear Valerie, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed your time with us. We are committed to quality and craft and are pleased knowing everything we have to offer enhanced your visit with us. We look forward to seeing you again on your next visit to our beautiful city.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Gabriel, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in early for a staycation. They are always the best!
Stayed 1 night in Sep 2023
Response from Guest Experience Specialist on Sep 10, 2023
Dear Gabriel, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed your time with us. We are committed to quality and craft and are pleased knowing everything we have to offer enhanced your visit with us. We look forward to seeing you again on your next visit to our beautiful city.Best Regards,Theresa Campici,Guest Experience Specialist

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great in terms of cleanliness and staff. The pool experience and the crowds there made the trip terrible. We could not find a single chair around the entire pool to sit in without paying to reserve one. We went down to the pool at 11:30-12pm for reference. We had to put our stuff on the concrete in a corner and hang out in the pool the whole time because there was no where to sit. Our party of 4 finally got a chair around 4pm. But we were close to leaving for dinner by then. For the price of the Marriott and most individuals staying here for the pool I would expect more non-reserved seats to be available without having to pay $500 additional for a half day cabana. Also parking is additional.
Stayed 1 night in Sep 2023
Response from Guest Experience Specialist on Sep 6, 2023
Dear Ryan, Thank you for choosing our hotel, and taking the time to share your experience with us. We sincerely apologize for the frustration you experienced at our pool. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback. Please know we do provide open seating at the Wildfire Pool, Mesa Pool, and Lazy River, and we hope that you will return in the future to experience all the hotel has to offer. We are grateful for your patience, and hope you will consider a return visit so we can show you our devotion to giving each guest a premium, authentic experience.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Belinda

Stayed 1 night in Sep 2023
Response from Guest Experience Specialist on Sep 25, 2023
Dear Belinda, Thank you for the generous rating of our hotel, JW Marriott Phoenix Desert Ridge Resort & Spa. We are delighted you enjoyed everything our hotel has to offer. We are passionate about crafting enriching experiences with our inspired service and commitment to quality. It was a pleasure welcoming you to our luxury resort, and we hope you will come back to see us soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta stay, wish there were more options for classic family dining on the resort
Stayed 2 nights in Aug 2023
Response from Guest Experience Specialist on Sep 9, 2023
Dear Robert, It was our pleasure having you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we appreciate you taking the time to leave a review. Thank you for mentioning that you enjoyed your time with us and had a fantastic stay. However, we regret not meeting your expectations with our on-site restaurants. We value your feedback as we continually strive to elevate our guest experience. We look forward to another opportunity to host you on your next visit.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Maritza

Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 30, 2023
Dear Maritza, Thank you for the generous rating. It is always wonderful to from our guests, and we are delighted to see you enjoyed your stay. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we hope to see you again soon. Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Cindy, Kemah

Stayed 2 nights in Aug 2023
Response from Guest Experience Specialist on Sep 17, 2023
Dear Cindy, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your visit. It was our pleasure hosting you at JW Marriott Phoenix Desert Ridge Resort & Spa; we look forward to seeing you again soon. Best Regards,Theresa CampiciGuest Experience Specialist

2/10 Terrible

Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Dripping noise from a/c unit when a/c was on. Reported it nothing done.
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 26, 2023
Dear Eduardo, We are truly sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching visit, so we are disappointed to know this was not your experience. Please accept our sincere apologies for the inconvenience caused due to the issues with the HVAC unit and for the lack of responsiveness you received regarding this concern during your stay. We will address this concern appropriately to ensure such instances are not repeated and that we serve you better in the future. We would like to regain your trust and hope you will give us another chance in the future.Best Regards,Theresa Campici,Guest Experience Specialist

6/10 Okay

Rexford

Liked: Cleanliness, property conditions & facilities, room comfort
Registration staff saved the trip...
very good stay - we arrived around 10:30PM, a couple hours after our wedding, for the weekend...when we arrived, with my wife still in her gown, holding her flowers, and me in my wedding suit, unloaded our vehicle with no offer of help from the personnel manning the doors. I carried/hauled all the luggage to our room on the fifth floor...no help, no cart... However, Laura at the registration counter, who had helped me prior to our arrival, was very conscientious and helpful at check out. She was very friendly and understanding, and was not happy with the bell hop who was rude. When I asked for a cart to bring down the luggage I had carried up to the room by myself (he just said here is your cart and shoved it towards me). When my wife arrived earlier in the day, before our wedding, to prepare for the wedding, no one informed her at check in that our package included $50/day resort allowance or that our package included free self-parking... so we only ate once on property. When we ate later Saturday night we went off property, as we did for all our meals except one... the room and property were nice (not all the lights in the room worked and the iron was defective - supper hot and would have ruined our clothing if we had not checked it before using it).
Stayed 3 nights in Aug 2023
Response from Guest Experience Specialist on Aug 25, 2023
Dear Rexford, We would first like to congratulate you both on your recent marriage. We want every guest to experience genuine, attentive, and warm service throughout their time with us, and we apologize for anything other than a perfect stay. We are grateful for your feedback and have relayed your concerns to the appropriate individuals to improve our services going forward. We are also sorry for the maintenance issues you encountered during your stay. Thank you for bringing this to our attention; we will address your comments appropriately. On a brighter note, we are pleased you liked the great service you received from Laura and will share your kind words with her. We hope to have another opportunity to provide you and your wife with the tailored and authentic hospitality for which we are known.Best Regards,Theresa CampiciGuest Experience Specialist

4/10 Poor

KRISTY, Phoenix

Traveled with family
Disliked: Amenities
2 restaurants are shut down. The only restaurants is a ways down at the golf clubhouse and was full since the restaurants here are shut down.
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 21, 2023
Dear Kristy, Thank you for the honest review. We are truly sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching visit, so we are disappointed to know this was not your experience. Please accept our sincere apologies for your disappointment with our in-house restaurants. We are grateful for the feedback that helps us enhance our guest experience. We would like to regain your trust and hope you will give us another chance in the future.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Guest Experience Specialist on Aug 21, 2023
Dear Melissa, We are delighted you had an outstanding stay at JW Marriott Phoenix Desert Ridge Resort & Spa and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Liudmila

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 16, 2023
Dear Liudmila, Thank you for the warm compliments. It is always wonderful to hear from our guests, and we are delighted you enjoyed your stay. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we look forward to seeing you again soon. Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Zane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 15, 2023
Dear Zane, We are delighted you had an outstanding experience at JW Marriott Phoenix Desert Ridge Resort & Spa and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

John

Traveled with group
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 15, 2023
Dear John, Thank you for your fantastic rating and for letting us know your experience stay at JW Marriott Phoenix Desert Ridge Resort & Spa was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the future.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Bryan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This was our 4th trip to Arizona and 4th time at that property absolutely love the place will be back next year was sad to leave
Stayed 7 nights in Aug 2023
Response from Guest Experience Specialist on Aug 13, 2023
Dear Bryan, Thank you for the warm compliments. It is always wonderful to hear from our loyal guests, and we are delighted you enjoyed your stay. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we look forward to seeing you again soon. Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Paul, CARLISLE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 5 nights in Aug 2023
Response from Guest Experience Specialist on Aug 11, 2023
Dear Paul, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed our beautiful property. We hope to see you again on your next visit to our beautiful city.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Gabriel, Phoenix

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place ever. They always let me check in early!
Stayed 1 night in Aug 2023
Response from Guest Experience Specialist on Aug 6, 2023
Dear Gabriel, On behalf of all of us here at JW Marriott Phoenix Desert Ridge Resort & Spa, we want to thank you for your inspiring review. We are pleased to know that you enjoy our all-encompassing lifestyle experience at our luxury resort. Thank you for being our loyal guest; we look forward to accommodating you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience Specialist on Aug 3, 2023
Dear Jason, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa. We loved knowing you had an outstanding stay with us. Thank you for the kind rating, and we look forward to accommodating you again soon.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

JESUS

Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Aug 3, 2023
Dear Valued Guest, Thank you for the wonderful rating. It is always wonderful to hear from our guests, and we are delighted to see you enjoyed your stay. It was our pleasure serving you at JW Marriott Phoenix Desert Ridge Resort & Spa, and we hope to see you again soon. Best Regards,Theresa Campici,Guest Experience Specialist

6/10 Okay

darin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was Ridiculously overpriced
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Aug 1, 2023
Dear Darin, Thank you for being our guest and for taking the time to share your comments. We are pleased you were satisfied in general, but we regret not meeting your expectations in some areas, especially with regard to our food prices. We appreciate knowing about the things you would change, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences.Best Regards,Theresa Campici,Guest Experience Specialist

4/10 Poor

Ingo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Aug 1, 2023
Dear Ingo, We are truly sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching visit, so we are disappointed to know this was not your experience. We would like to regain your trust and hope you will give us another chance in the future.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience Specialist on Jul 31, 2023
Dear Richard, Thank you for the perfect rating. We are glad you had a wonderful time at JW Marriott Phoenix Desert Ridge Resort & Spa. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Jul 29, 2023
Dear Tammy, We are delighted you enjoyed our simple elegance and modern style during your stay with us at the JW Marriott Phoenix Desert Ridge Resort & Spa. Thank you for sharing your rating with other travelers. It was our pleasure accommodating you, and we look forward to seeing you on your next visit to the area. Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing as always. Staff is 10 out of ten.
Stayed 2 nights in Jul 2023
Response from Guest Experience Specialist on Jul 26, 2023
Dear William, It was a pleasure to welcome you to JW Marriott Phoenix Desert Ridge Resort & Spa. Thank you for mentioning you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable associates work hard to ensure our guest's expectations are exceeded throughout their stay. Thank you also for choosing us for your visit to our beautiful city, and we look forward to seeing you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

10/10 Excellent

tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Wonderful stay even in very hot weather. The hotel is beautiful and staff were great! Wish we could have stayed longer!
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Jul 24, 2023
Dear Tara, Thank you for your gracious review of JW Marriott Phoenix Desert Ridge Resort & Spa. It is delightful to know you loved our elegant property and that our associates left a remarkable impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. It will be a pleasure to share your kind comments with them. We look forward to providing you with another exceptional experience soon. Best Regards,Theresa Campici,Guest Experience Specialist

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time! A few areas needing attention
We had a great staycation! The room was great as was the service! There were only 2 things we wanted to note; there were not enough servers in the Lazy River area. Quite a few of us and those around us waited almost 45 mins to and hour for a server to come by. The service was great when we got it but it was too busy without enough workers. Another note was the bottom of the Lazy River was very rough in quite a few places, the handles on one of the ladders only had one heat guard and it was very very hot making it hard to get out.
Stayed 2 nights in Jul 2023
Response from Guest Experience Specialist on Jul 19, 2023
Dear Sharon, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We are glad you enjoyed your time with us and loved our relaxing accommodations as well as our overall service. However, we apologize for the concern you had at the lazy river and for the service issues you encountered. Your valuable comments will be addressed with our associates in keeping with our commitment to inspired service. We hope to see you again soon.Best Regards,Theresa CampiciGuest Experience Specialist

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Jul 19, 2023
Dear John, Thank you for taking the time to post a nice rating of JW Marriott Phoenix Desert Ridge Resort & Spa. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,Theresa CampiciGuest Experience Specialist

6/10 Okay

Iris

Liked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Jul 24, 2023
Dear Iris, Thank you for taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry if we fell short of this. We hope to have another opportunity to make your next visit perfect in every respect.Best Regards,Theresa Campici,Guest Experience Specialist

8/10 Good

Joseph

Stayed 2 nights in Jul 2023
Response from Guest Experience Specialist on Jul 17, 2023
Dear Joseph, We are pleased your experience was enjoyable, and we want to thank you for your nice rating. All of us at JW Marriott Phoenix Desert Ridge Resort & Spa look forward to your next visit.Best Regards,Theresa Campici,Guest Experience Specialist

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023
Response from Guest Experience Specialist on Jul 13, 2023
Dear Jennifer, Thank you for your outstanding rating. We are glad we could exceed your expectations and that you loved your stay at our hotel. We look forward to many more visits to JW Marriott Phoenix Desert Ridge Resort & Spa. Best Regards,Theresa CampiciGuest Experience Specialist