Ratings based on 1,086 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from wi

Will return

Posted May 24, 2017
This is a awesome Hotel staff very helpful definitely will return they treat you like a princess rooms are very comfortable
Comment from Hotel Management
May 24, 2017 by Chris, Hotel Management
Thank you Asia! The design of the hotel is very unique but this staff takes it to a whole other level. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Great view

Posted May 19, 2017
Great view and location. Parking is a little pricey. Nice boutique hotel.
Comment from Hotel Management
May 20, 2017 by Niels, Hotel Management
Thanks for your feedback. Look forward to seeing ypu again son.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted May 13, 2017
Pros: It was clean and updated
Cons: Nothing
Location: Near restaurants and Chase field
Very nice hotel within walking distance to chase stadium and many restaurants. The staff at the hotel were extremely friendly and helpful
Comment from Hotel Management
May 15, 2017 by Niels, Hotel Management
Thanks for the feedback. Happy to hear you enjoyed our hotel and location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Was very spacious, beautiful room, very efficient

Posted Apr 22, 2017
We had a great stay would definitely stay again clean and lovely
Comment from Hotel Management
Apr 28, 2017 by Chris, Hotel Management
Please come back again, thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel and close to everything.

Posted Apr 17, 2017
I was delighted with the stay at the Kimpton Hotel. As soon as I got home I looked for other Kimpton Hotels. This downtown Phoenix location was perfect. I couldn't be happier with my experience.
Comment from Hotel Management
Apr 30, 2017 by Chris, Hotel Management
This is what it is all about! We love to be the trend setter while setting the bar high for your future stays. After too many Kimpton stays you fall into the Kimptonite club. Be careful, once you go, you never come back. :)
5 out of 5
Recommended
for Everyone
by A verified traveler

Chase Field Hotel

Posted Apr 12, 2017
Great pool and bar located across the street from Chase Field. Perfect getaway hotel.
Comment from Hotel Management
Apr 13, 2017 by Chris, Hotel Management
Thank you! There is something super unique about fun in the sun all in the downtown setting. See you for the next game?
5 out of 5
Recommended
for Everyone
by A verified traveler from South Florida

Great Location and Staff

Posted Apr 11, 2017
Pros: The staff worked in a seamless way to meet guest needs. The location was in Cityscape & close to transportation options. The room was clean and large
Cons: The elevator system was cumbersome. I understand that safety concerns were met by its procedures. Perhaps there's another way.
Location: It is near the Convention Center, the professional baseball and basketball areanas, restaurants, a huge CVS and most important, a light rail stop.
My objective was to experience Phoenix. My objective was met. The Krimpton Palomar in Cityscape was in the heart of this vibrant city, within blocks of the light rail, the TalkingstickS, Chase field, and restaurants galore. The staff met my every request. With great directions and a walking map provided by the staff I walked to the light rail and four stops later was at the fascinating Heard Museum. Transportation by cab was made easy as the staff managed to have the cab arrive a few minutes after I reached the lobby. My family drove into Phoenix to have dinner with me at the same time that a basketball and baseball game were taking place. My daughter & crew were easily guided to a parking spot.
Comment from Hotel Management
Apr 11, 2017 by Chris, Hotel Management
We appreciate the feedback Sandra and we are happy to know you enjoyed your stay. The vibe and location in downtown Phoenix certainly make the Kimpton Hotel Palomar a hot spot. Hope to see you again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice hotel downtown.

Posted Apr 11, 2017
Pros: Location, staff, pool area.
Location: Great downtown location. Easy walking distance to baseball and basketball stadiums. A nice and very walkable downtown and right on the light rail.
Great location near the baseball and basketball stadiums, Right on the light rail line and not too far from the airport. New and very clean but less "character" than other Kimpton properties I have stayed at in the past. The staff was very nice and helpful. Unfortunately I did not get a chance to eat at the hotel or enjoy the managers reception.
Comment from Hotel Management
Apr 13, 2017 by Chris, Hotel Management
Thank you for the solid review. I'd like to think character is our middle name but the fact that you didn't get that feeling is enough for us to know we need to keep working to improve. I hope we get another chance to wow you in true Kimpton fashion. All the best!
3 out of 5
by A verified traveler

Busy city hotel

Posted Apr 5, 2017
The hotel had the potential to be a cool boutique hotel as was very stylish and relaxed. The staff were uber helpful and couldn't have done more for us and there were some nice extras such as free wine between 5 and 6pm. However, the boutique feeling was lost as on the first night it was full of concert goers and for the remaining few days of our stay it was home to a college basketball team and all their families and supporters. This means the hotel was rammed full and access to the pool closed off except for via the steeet. Also due to the proximity to 2 major venues we had to use ear plugs each night.
Comment from Hotel Management
Apr 11, 2017 by Chris, Hotel Management
We appreciate the feedback and apologize for the madness that Final Four brought to the downtown Phoenix area. This is certainly not our regular flow of traffic and understand it is less than a desirable situation. I hope we get another opportunity to have you with us to enjoy the relaxing stay you deserve.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Nice location in downtown.

Posted Mar 26, 2017
It's close to a lot of good restaurants. The rooms were very modern and everything seemed fairly new.
Comment from Hotel Management
Mar 27, 2017 by Chris, Hotel Management
That's for the great review. We love knowing that the stay lived up to the hype.