Exterior

Reviews of Kimpton Hotel Palomar Phoenix Cityscape, an IHG Hotel

4 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 670 out of 1019 reviews" "
Rating 8 - Good. 190 out of 1019 reviews" "
Rating 6 - Okay. 85 out of 1019 reviews" "
Rating 4 - Poor. 42 out of 1019 reviews" "
Rating 2 - Terrible. 32 out of 1019 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Seth James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great downtown experience.
Stayed 4 nights in Mar 2024
Response from Lyle on Mar 28, 2024
Thank you for staying with us. We truly appreciate your feedback.

8/10 Good

Eunshil

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its central location.
Stayed 2 nights in Mar 2024
Response from Lyle on Mar 28, 2024
Thank you for taking the time to leave us a review. We truly appreciate your business.

8/10 Good

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked size of room, clean overall. I did not like lack of small refrigerator in room, no breakfast items with coffee or water bottles in room. Garage is not a great experience either at $30/day
Stayed 2 nights in Mar 2024
Response from Lyle on Mar 28, 2024
Thank you for taking the time to leave us some feedback. We truly appreciate your choice to stay with us and hope to see you again soon.

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
This place is great and very accomodating
Stayed 1 night in Mar 2024
Response from Carissa on Mar 26, 2024
Thank you Alexandra!

8/10 Good

Kristine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and the location! Here for convention just 5 minutes walk from hotel! Clean rooms and great views! I will stay here again!
Response from Carissa on Mar 26, 2024
We're happy to hear that Kristine!

8/10 Good

Mindy

Business traveler
Liked: Property conditions & facilities
The staff that I encountered were excellent but it seemed as if no one was paying attention to the details and condition of several things.
Stayed 4 nights in Mar 2024
Response from Carissa on Mar 26, 2024
We appreciate your feedback Mindy.

2/10 Terrible

debra

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel i have stayed at the room was filthy and run down. Homeless everywhere was not safe. the room smelled like the people next to us were smoking pot all night woke up with a migraine ruined my hole weekend.
Stayed 1 night in Mar 2024
Response from Carissa on Mar 26, 2024
We will address your concerns directly Debra.

10/10 Excellent

Brad

Traveled with family
Liked: Amenities
Great service, rooftop bar and pool were amazing, and great central location.
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 26, 2024
Thank you Brad!

6/10 Okay

Abby

Business traveler
Liked: Cleanliness, staff & service
There are no coffee pots in the room. The party at the pool was very loud until late. If you’re vacationing and there to party, this would be a great place! But not a great stay for a work meeting.
Stayed 3 nights in Mar 2024
Response from Carissa on Mar 26, 2024
We appreciate your feedback Abby!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the convenience of this property and all the amenities it offers. The staff was friendly and wanted to make sure we enjoyed our stay. My only qualms were that it was noisy at night from the bars and the air conditioning unit in my room made this rattle that drove me nuts but otherwise it was a pleasant stay.
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 26, 2024
Thank you for the feedback Maria.

10/10 Excellent

tom, juneau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to a concert at footprint center and the location was perfect. It would be great for those attending either baseball or basketball events downtown. Loved our stay
Stayed 1 night in Mar 2024
Response from Carissa on Mar 21, 2024
We're so happy to hear that Tom!

10/10 Excellent

Art

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 21, 2024
Thank you Art!

8/10 Good

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 21, 2024
Thank you William!

10/10 Excellent

Aldo Fernando

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT LOCATION!!!
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 20, 2024
We think so too!

10/10 Excellent

Angelina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice stay. First time in AZ, for Game on Expo. Had a blast and the staff was great. Would and will likely stay again if I am in the area.
Stayed 4 nights in Mar 2024
Response from Lyle on Mar 19, 2024
Thank you for taking the time to provide feedback. We truly appreciate your choice to stay with us.

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and in disrepair. Front desk changed the room I paid for just because the room I paid for did not have the extra pillows I asked for !
Response from Carissa on Mar 18, 2024
I'm sorry to hear that Linda! We appreciate you taking the team to provide us feedback!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Carissa on Mar 18, 2024
Thanks for the awesome feedback James!

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time. They were very considerate. I brought my elderly dad and it was cold at night and they brought a heater and blankets. Also food was good pool was heated. I will definitely come back soon.
Stayed 1 night in Mar 2024
Response from Lyle on Mar 12, 2024
Thank you for taking the time to write this review. We truly appreciate your business. Have a great rest of your week.

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Within walking distance to a lot of awesome bars and restaurants. Clean, modern rooms and very spacious. Would definitely stay again!
Stayed 4 nights in Mar 2024
Response from Lyle on Mar 10, 2024
Thank you for taking the time to share some feedback with us. We appreciate your choice to stay with us.

6/10 Okay

Onameyore

Liked: Cleanliness, staff & service
Old peeling furniture
Response from Carissa on Mar 5, 2024
Thank you for the feedback Onameyore!

8/10 Good

Ashley

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall, a beautiful property in a wonderful location with restaurants and such. However, our room was fairly dirty, with areas of caked on/streaked discoloration to the side of the bed and across the front of the entertainment center. I felt bad calling, but ultimately requested they send someone the next morning to clean those specific areas. I was ensured it would be taken care of, but it was not and I ultimately cleaned the surfaces myself a few days later. No information given regarding the amenity fee and how to best utilize what was paid for. Online it said the fee would include a discount at the restaurants but this discount wasn’t received when I got my bill for room service. We also called for the advertised diffuser and a tooth brush, which were never received. Had several unexpected knocks on the door from staff attempting to deliver items for other rooms at late hours. Overall, was a lovely hotel and we’d stay again, but the service and cleanliness wasn’t what I anticipated for the price we paid.
Stayed 6 nights in Feb 2024
Response from Carissa on Mar 5, 2024
Ashley, we greatly appreciate your feedback and will make sure proper steps are taken to prevent these same issues for future guests!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right in the middle of downtown. Easy walking to nearby restaurants or to have a cocktail. Fry’s grocery store is right on the corner and so is a CVS. Just in case you forgot to pack something. 24 hour valet parking available , $44 a day.The Hotel was clean and safe. They offer free coffee every morning on the second floor. Overall very nice hotel. I would highly recommend!!
Stayed 5 nights in Feb 2024
Response from Carissa on Mar 3, 2024
Thank you for your feedback Steve!

10/10 Excellent

Skylar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with our stay at the Kimpton. The service was exceptional and the hotel is so clean. We enjoyed drinks at the bar in the evenings and we walked to different restaurants in the area. Definitely a 5 star experience for us.
Stayed 3 nights in Feb 2024
Response from Carissa on Feb 28, 2024
Thanks for the excellent feedback!

8/10 Good

Kathleen

Traveled with group
Liked: Cleanliness, staff & service
Staff was helpful and kind and the hotel was clean. However there were private events scheduled for everyday of our stay that kept us from the pool and rooftop bar. We were even removed from our chairs at the pool midday for a private event. It was frustrating to not be able to enjoy the amenities.
Stayed 3 nights in Feb 2024
Response from Carissa on Feb 24, 2024
We appreciate your feedback Kathleen.

6/10 Okay

Dane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Carissa on Feb 25, 2024
We appreciate you taking the time to leave us a review Dane.

10/10 Excellent

Thomas, Mesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with plenty of entertainment in the area within walking distance. The people made the stay 5 stars due to the professionalism and kindness. We will stay here again.
Stayed 1 night in Feb 2024
Response from Carissa on Feb 24, 2024
Thank you for the excellent feedback Thomas!

10/10 Excellent

Marco, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Great location Rooms are large and clean Quick check-in
Stayed 1 night in Feb 2024
Response from Carissa on Feb 24, 2024
Happy to hear it Marco!

10/10 Excellent

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with convenient location. Many restaurants and shops in walking distance. The staff was so wonderful. I will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Carissa on Feb 20, 2024
We're happy to hear you enjoyed your stay! See you again soon.

10/10 Excellent

Adam, Gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 1 night in Feb 2024
Response from Carissa on Feb 12, 2024
Thanks for the great review Adam!

6/10 Okay

Alex

Business traveler
Like: Location is near convention center and restaurants Dislike: Workers using leaf blowers around property very early mornings, housekeepers inconsistent in cleaning room they come when they feel like it
Stayed 5 nights in Jan 2024
Response from Carissa on Feb 8, 2024
Thank you for the feedback Alex! I'm sorry you were inconvenienced by the leaf blowers!

10/10 Excellent

Kateryna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet, cozy,modern
Stayed 4 nights in Feb 2024
Response from Carissa on Feb 8, 2024
I'm happy to hear that Kateryna!

10/10 Excellent

Tim

Traveled with group, Business traveler
Very nice and within walking distance to everything.
Stayed 4 nights in Jan 2024
Response from Carissa on Feb 3, 2024
I'm happy to hear you enjoyed your stay Tim!

10/10 Excellent

Daishaun, Horizon City

Stayed 1 night in Jan 2024
Response from Carissa on Mar 20, 2024
Thank you for the great review Daishaun!

10/10 Excellent

Sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Carissa on Jan 27, 2024
Thank you for the excellent review!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the people and location
Stayed 2 nights in Jan 2024
Response from Carissa on Jan 24, 2024
I'm so happy to hear that Michael!

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel overall is beautiful! The staff was great and they did check in daily to see how we were doing. The only thing that I didn’t like about this stay is that my husband and I went to Eden rooftop early in the morning to enjoy our coffee. My husband went to use the restroom and there was a naked homeless guy in the bathroom showering. We felt bad for the guy, but we also wondered how he was able to get into the hotel. The guests have to have a key to operate the elevator. We informed the staff and they stated that they would up their security checks. I appreciated this. We will return to this hotel. It is located by several restaurants and venues.
Stayed 2 nights in Jan 2024
Response from Carissa on Jan 24, 2024
I greatly appreciate your feedback Amanda! We hope to see you again in the future!

8/10 Good

Kenvi

Stayed 4 nights in Jan 2024
Response from Carissa on Jan 8, 2024
Thank you for the feedback Kenvi!

10/10 Excellent

John W

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Carissa on Jan 8, 2024
Thank you for the great review John!

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carissa on Jan 8, 2024
Thank you for the excellent review Justin!

4/10 Poor

Kira

Stayed 1 night in Dec 2023
Response from Carissa on Jan 2, 2024
I'm sorry to hear you did not enjoy your stay with us. We hope you give us a second chance in the future:)

10/10 Excellent

Samantha

Stayed 2 nights in Dec 2023
Response from Carissa on Jan 1, 2024
Thank you for the excellent review!

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here. Lyle at the front desk was the best and so was Sam from the restaurant. We liked the upstairs and the pool deck and the bar! We really enjoyed it!
Stayed 4 nights in Dec 2023
Response from Carissa on Dec 27, 2023
Thank you for the great review Leigh! I will pass your kind words along to Lyle:)

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location
Stayed 3 nights in Oct 2023
Response from Carissa on Feb 3, 2024
Thank you for the excellent review Gary!

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Carissa on Dec 25, 2023
Thank you for the excellent review Irvin!

10/10 Excellent

Jennifer, Carlsbad

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dog friendly and the location is great!
Stayed 1 night in Dec 2023
Response from Carissa on Jan 1, 2024
Happy to hear you enjoyed your stay Jennifer!

10/10 Excellent

Craig, gillette

Stayed 1 night in Dec 2023
Response from Carissa on Jan 12, 2024
Thank you for the excellent feedback Craig!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carissa on Dec 23, 2023
Thank you for the excellent feedback Betsy!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Longtime guests won't stay again til remodel
We've enjoyed this Kimpton about a dozen times in the past seven years. Unfortunately the room decor is old and run down. We'd noticed that the desk chair was very worn the last couple of stays but assumed it was an oversight. The desk chair in last night's room was equally worn as was the leather bed frame with tears and the like. I also noticed that the facial tissue is now an inferior, rough brand. These are just examples. Service remains good and so does the Blue Hound, but the rooms need a facelift. And P.S., they don't have smart tvs so you can't stream. They've not stayed with the times.
Stayed 1 night in Dec 2023
Response from Carissa on Dec 23, 2023
Thank you for the feedback. We are looking forward to a renovation coming soon!

10/10 Excellent

Miranda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carissa on Dec 23, 2023
Thank you for the excellent review Miranda!

10/10 Excellent

Mayokun

Liked: Amenities
Stayed 6 nights in Dec 2023
Response from Carissa on Dec 23, 2023
Thank you Mayokun!