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Reviews of La Quinta Inn & Suites by Wyndham Mesa Superstition Springs

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mesa Superstition Springs
6530 E Superstition Springs Blvd, Mesa, AZ

Reviews

8.2

Very Good

Rating 10 - Excellent. 634 out of 1259 reviews" "
Rating 8 - Good. 327 out of 1259 reviews" "
Rating 6 - Okay. 147 out of 1259 reviews" "
Rating 4 - Poor. 89 out of 1259 reviews" "
Rating 2 - Terrible. 62 out of 1259 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lilas

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and pet friendly! We truly appreciate your hospitality
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Thank you

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness, staff & service
Wanted to swim in the pool one evening, but it was cloudy and unappealing... Overall a "good" stay.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Thank you for your feedback

6/10 Okay

Barry

Business traveler
I liked the location. Service not so good..
Stayed 3 nights in Apr 2024
Response from GM on Apr 22, 2024
Thank you for your feedback

2/10 Terrible

ronni, sea tac

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled of sewer when the water turned or toilet flushed, bathroom had black hair all over the shower and toilet when I arrived, limited continental breakfast, nothing like other La Quintas, room is destroyed in regards to being maintained (walls, tissue holder that is attached to the wall is hanging off) no housekeeping unless requested, front office staff doesnt acknowledge you when you come and go - hotel is over all dirty in the hallways with same debris in elevator for 2 days.
Stayed 4 nights in Apr 2024
Response from GM on Apr 18, 2024
Thank you for your feedback.

10/10 Excellent

Wilmer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Jan 2024
Response from GM on Apr 16, 2024
Thank you

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Thank you

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Thank you

8/10 Good

Johnathon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need a different gate at the pool, hard to open. Also toilet lid needs to be tighten in the room we were in. Coffee needs to be ready to go by 6:00 am with donuts or something.
Stayed 4 nights in Apr 2024
Response from GM on Apr 15, 2024
Thank you for your feedback

8/10 Good

SuAnn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited for awhile to get checked in - there was only one person at the desk and several people waiting. Otherwise, grest stay!
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Thank you for your feedback

2/10 Terrible

Harry

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I need to begin by saying it takes a lot for me to have to write a poor review such as what will follow as it's (sorry) just not in keeping with our Canadian reputation of be tolerant and polite, however my stay at this facility was just not worth the $700.00 Canadian it cost for a 2-night's stay for me and wife. Grossly overpriced!!! Reasons: -Could no use the pool without the risk of Hypothermia - Hot tub full of foam which equals dirty - No clean Towels available in in work-out area as well as the TV did not work. - Wi-Fi in our Room was non-existent - Only 1 upholstered chair and desk chair in front room - No kettle for hot water - Free breakfast was very average and no Micro- Wave - Ask for a simple thing like ketchup; was told none available only what you see.... and so on and so on. In conclusion totally unacceptable and I feel that asking for some sort of a refund is not out of the question. As it stands now, I will never stay at a Wyndham property again!! Respectfully Harry Kitzmann (Vancouver B.C. Canda)
Stayed 2 nights in Mar 2024
Response from GM on Apr 11, 2024
We appreciate your feedback and will be addressing the items you mentioned. Thank you!

8/10 Good

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accessible to plenty of shopping
Stayed 3 nights in Apr 2024
Response from GM on Apr 9, 2024
Thank you

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff
Stayed 4 nights in Apr 2024
Response from GM on Apr 9, 2024
Thank you

8/10 Good

Jennifer Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities
The majority of the hotel was very nice. The tubs need to be refreshed as they are stained, otherwise, the room was nicely updated, clean, and safe.
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your feedback

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Loud,
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you for your feedback

4/10 Poor

Linda, Panama City Beach

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom floor had not been cleaned, there was debris and coffee spots on the floor. It’s just ran down and not cleaned often enough, the hallways are dirty. The food is not great so I ate out instead. The staff was very friendly and accommodating. It’s too bad the management isn’t on top of the cleaning. I have stayed here many times and I won’t stay again. It’s amazing how quickly a place can go down hill when management doesn’t seem to care.
Stayed 4 nights in Apr 2024
Response from GM on Apr 8, 2024
We appreciate your feedback and are working on Capital Improvements.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, with table and comfortable recliner.
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Thank you

4/10 Poor

Karen

Disliked: Property conditions & facilities
Old and outdated
Stayed 2 nights in Apr 2024
Response from GM on Apr 6, 2024
Thank you for your feedback

10/10 Excellent

Gloria

Traveled with family
Staying there
Stayed 5 nights in Mar 2024
Response from GM on Apr 4, 2024
Thank you

10/10 Excellent

Renita

Traveled with partner
Perfect room for us. Easy check in and staff was very friendly.
Stayed 1 night in Apr 2024
Response from GM on Apr 4, 2024
Thank you

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
The room was great, but as we were there on an extended stay, we wish that housekeeping would have come to our room once every 3 or 4 days. The elevator had a bit of a funky smell to it as well, but overall, will definitely be back. The location is ideal with its centrality and proximity to dining options.
Stayed 8 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback

10/10 Excellent

Robert

Easy
Stayed 1 night in Mar 2024
Response from GM on Apr 2, 2024
Thank you

6/10 Okay

Gina

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property was nice, check in was easy. Bathroom in our room was filthy. Trash on the floor. Urine under the toilet seat, hair everywhere and shampoo still on the shower walls. Rather than complain I just cleaned it myself.
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Our sincerest apologies and we thank you for providing your feedback!

10/10 Excellent

Lindsay

Stayed 3 nights in Mar 2024
Response from GM on Apr 22, 2024
Thank you

8/10 Good

Elsa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was good
Stayed 2 nights in Mar 2024
Response from Gm on Apr 1, 2024
Thank you

8/10 Good

Tricia

Traveled with partner
Hotel was nice. Breakfast was often out of items with an hour or so left. Our room (618) was pretty run down. The bathtub was very stained. We had to ask for pool towels daily, never any washed. Otherwise it’s a nice spot.
Stayed 6 nights in Mar 2024
Response from Gm on Mar 31, 2024
Thank you for your feedback

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Motel was quiet, work friendly and very comfortable. A great place to come back to from work and get a few things done- have a nice dinner walking distance and get a peaceful night of sleep.
Stayed 4 nights in Mar 2024
Response from Gm on Mar 30, 2024
Thank you

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was very fine. The hotel is close to the Mesa airport and has plenty of food options nearby which made it very convenient for us. The rooms were quite large, but seemed a little bit more dated than I was expecting. They had a good breakfast with all of the standard fare and plenty of seating.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you

8/10 Good

Deb

Traveled with group
Liked: Cleanliness, staff & service, amenities
The hallways smelled terrible. The smell was musty and mildewy. Not sure why because our room did not have the same smell.
Stayed 3 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for your feedback

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, courteous and helpful from front desk to the dining room staff. Only 'negative' was the loud traffic noise from our room overlooking the freeway, which of course isn't the hotel's fault.
Stayed 2 nights in Mar 2024
Response from GM on Mar 27, 2024
Thank you

6/10 Okay

Kathryn

Stayed 5 nights in Mar 2024
Response from GM on Apr 17, 2024
Thank you for your feedback

10/10 Excellent

Timothy, Saint Charles

Stayed 4 nights in Mar 2024
Response from GM on Apr 13, 2024
Thank you

6/10 Okay

Roy, Leavenworth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Strange smell in the elevator and on our floor (Cannot speak to other floors.) Seemed really loud being on the fourth floor and hearing people in the pool pretty clearly. Room was good as always at a LaQuinta!
Stayed 3 nights in Mar 2024
Response from GM on Apr 2, 2024
Thank you for your feedback! Our apologies for the inconvenience.

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel with easy access to shopping and lots of restaurants nearby! Clean and beautiful!
Stayed 1 night in Mar 2024
Response from Gm on Mar 23, 2024
Thank you

8/10 Good

Sunnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gm on Mar 25, 2024
Thank you

10/10 Excellent

Bill

Stayed 2 nights in Mar 2024
Response from Gm on Mar 23, 2024
Thank you

8/10 Good

Christine

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Gm on Mar 23, 2024
Thank you

4/10 Poor

Jeff

Traveled with family
Disliked: Property conditions & facilities
Good location. Bad smell on our floor and in the elevator
Stayed 2 nights in Mar 2024
Response from GM on Mar 21, 2024
Thank you for your feedback

2/10 Terrible

Ingeborg

Traveled with partner
The heating/air unit was filthy, tub was so worn it looked dirty, only one easy chair in the suite and it was worn and dirty Room was next to freeway even though we requested a quiet room Definitely not worth $236
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
We appreciate your feedback on your stay and will take immediate action.

2/10 Terrible

Berlinda

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendance clerk was really rude...rolling his eyes and throwing his arms in the air and all. My room was not cleaned during my stay. Will never come to this location ever again!
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you for your feedback! Our apologies for the inconvenience, however, we do provide service for your room, you just need to request it and we will set your room up for cleaning. We will speak with the clerk as well, as this is not the norm here at all.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you

4/10 Poor

John, Lenexa

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The 3rd floor hallway smelled like raw sewage for the duration of our stay. The 3rd day I was there, a staff member knocked on my door and exclaimed the “smoke sensor” went off in my room. I was then accused of smoking in the room I shared with my 6 year old. When I said we had not been smoking, I was then accused of smoking marijuana. I invited her in so she could see there was no smoking going on. She eventually went on her way into the sewer hallway. Maybe be more concerned about the disgusting smelling hallway than accusing guests of smoking in their rooms? Two thumbs down. Would not recommend. Would not stay at another La Quinta branded property again.
Stayed 7 nights in Mar 2024
Response from GM on Mar 18, 2024
Thank you, we have taken immediate actions and appreciate your feedback.

8/10 Good

Paul

Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you

2/10 Terrible

Matthew

Traveled with family
Disliked: Amenities
Dirty, Breakfest was not what was advertised. Room was Dirty. Mold and Rust in bathroom. Asked to move rooms but the staff never help just told me they would put a note and to check in the morning. Pool was murky and dirty
Stayed 4 nights in Mar 2024
Response from Gm on Mar 16, 2024
We appreciate your feedback and are using your comments to make improvements where needed.

8/10 Good

Sharon

Stayed 4 nights in Mar 2024
Response from GM on Apr 5, 2024
Thank you

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast could be a bit better.
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, nice recliner
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you

4/10 Poor

Suellen Everett

Traveled with family
Liked: Amenities
I booked this hotel to enjoy my grandson's baseball tournament. I called earllier in the week to confirm the amount they would charge and place holds on my credit card. The amount was for the room and a $400 hold. I work for UberEats and saved my delivery earnings to pay for this trip. Upon check in my card was declined. I tried again and the same, I was declined. Had I had another card to use I would have left and booked a room somewhere else. Not only was it embarrasing...I had grandkids with me. We had just driven from Santa Clarita with and 8 year old and a 2 year old. I called during the week to confirm the hold amount so that I could use my UberEats earnings, that I had saved for. Very upset.
Stayed 4 nights in Mar 2024
Response from GM on Mar 13, 2024
Thank you for your feedback, we will share your comments with our Leadership Team.

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spacious room. Breakfast had limited choices. Could have used more fruit choices.
Stayed 3 nights in Mar 2024
Response from GM on Mar 12, 2024
Thank you

4/10 Poor

richard

Traveled with family
Disliked: Staff & service, property conditions & facilities
I reserved a handicap accessible room for my disabled sister (physically and deaf) about a week in advance. I also mentioned it when I checked in at 6 pm. We did not go to the room however until 9 pm. When we got there it was not an accessible room. They could not help with anything. No riser for toilet, so I had to physically lift her on and off toilet each time as needed, no other room available, could not shower, no closed caption on tv, nothing! There were several other little things, no coffee in room, when got it, maker overflowed, keys didn’t work, Hotel pretty run down overall. After complaining I did receive a discount on our room but won’t be staying at La Quinta again. Do not stay if you have any physical limitations
Stayed 2 nights in Mar 2024
Response from Gm on Mar 10, 2024
Thank you for your feedback