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The property was nice and clean. Only issue was checking in the lady at the front was so nice but needed more help said she didn’t come to work there to be the front desk person so took us a while to check in.
Neighborhood is not the greatest, not much n the way of restaurants beyond fast food, very average at best
Shawn
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Shawn, Thank you for taking the time to submit your review. I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team.
Dear Martin, I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team. Thank you for taking the time to submit your review.
10/10 Excellent
THOMAS, Coos Bay
Traveled with partner, Traveled with pets
Mar 4, 2024
Liked: Cleanliness, staff & service, amenities
Down stairs but no ice machine only on the 3rd floor. Handicapped bathtub broken handrail
THOMAS
Stayed 1 night in Mar 2024
4/10 Poor
Anne
Traveled with family and small children, Traveled with group
This property isn’t kept well nor are the bathrooms that clean and the tv in our room didn’t work and none of the staff could fix it.
Anne
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Anne, I sincerely apologize for any inconveniences you may have encountered during your stay. Thank you for taking the time to submit your review. I will be sharing your comments with my team.
The area was okay,there were some homeless in the area but not too alarming. The hotel was kept clean and our room was cleaned which was a pleasant suprise as we were not expecting it . The continental breakfast was good . The manager Tasha was at the front desk, greeted us and was very professional and polite .
Safe and clean. Staff is nice. Work out area out dated, no hand weights available. Pool are ok but no towels out for guests. Breakfast could have more option. One day it was only biscuits and gravy. No one really ate it.
Shanita
Stayed 4 nights in Feb 2024
4/10 Poor
Cesar
Mar 1, 2024
Disliked: Cleanliness, staff & service, amenities
Very sketchy side of town, homeless hanging out all around the property. Would not stay here again. You have to ring a phone just to let be inside. Understaffed.
Cesar
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Cesar, I sincerely apologize for any inconvenience you may have encountered during your stay. Thank you for taking the time to submit your review. I will be sharing your comments with my team.
Everything was great.
The only annoying part was that housekeeping was knocking at our door at 10:45 AM and then again at 11:05 (we were already walking out). Like she was kicking us out.
Janette
Stayed 1 night in Feb 2024
4/10 Poor
Alan
Feb 21, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
bed bugs bad shower head
Alan
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Alan, I apologize for any inconveniences you may have encountered during your stay with us. Thank you for taking the time to submit your review.
The bed wasn’t made when irrive, the staff don’t made proper housekeeping awful service
daniel
Response from General Manager on Feb 12, 2024
Dear Daniel, Thank you for taking the time to submit your review. I sincerely apologize for the inconvenience you may have encountered. I will be sharing your feedback with my team.
8/10 Good
Aji
Feb 9, 2024
Aji
Stayed 2 nights in Feb 2024
10/10 Excellent
CharNele
Feb 4, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Staff was kind of rude during check in. Other than that ok stay
Hotel seemed clean & rooms comfortable plus pretty spacious. Now the property around area had tons of homeless all around. It felt super unsafe. I wouldn’t be caught outside after 8pm.
Front desk staff was not very friendly. Had to ask about where gym and hot tub were. Hot tub pump not working but no sign on gate to indicate. Front desk staff didn’t advise, just told me when I went back to tell her, she just shrugged her shoulders and said she thought it was out of order.
Marj
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Marj. I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team. Thank you for taking the time to submit your review.
Nasty location. You’re better off at another hotel
Jamar
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Jamar, I sincerely apologize for any inconveniences you may have encountered during your stay. I will be sharing your comments with my staff. Thank you for taking the time to submit your review.
You have a wonderful staff...very accommodating to my needs. Breakfast was good. But....the apartment building next door had music blaring until midnight....not your fault.
David
Stayed 3 nights in Nov 2023
6/10 Okay
John
Traveled with family
Dec 4, 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was at best moderately clean. There were drippings of somecsubstance geled up on bedside table.The door key cards in common areas rarely work. Staff polite enough but are not geared toward service. Generally the facility is barely kept up to minimum standard and is not very clean.