Room, 2 Queen Beds, Non Smoking | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Reviews of La Quinta Inn & Suites by Wyndham Phoenix I-10 West

2.5 out of 5
La Quinta Inn & Suites by Wyndham Phoenix I-10 West
4929 West McDowell Rd, Phoenix, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 429 out of 1001 reviews" "
Rating 8 - Good. 291 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 91 out of 1001 reviews" "
Rating 2 - Terrible. 76 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the property, but during the late evenings, be careful of your surroundings.
Stayed 4 nights in Mar 2024

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. Only issue was checking in the lady at the front was so nice but needed more help said she didn’t come to work there to be the front desk person so took us a while to check in.
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and caring. Breakfast was fresh and good. Not in a great area but safe on property.
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hood
Stayed 1 night in Mar 2024

10/10 Excellent

olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return customer, first morning no trash cans emptied.
Stayed 3 nights in Mar 2024

10/10 Excellent

teresinha

Traveled with family
Liked: Cleanliness, staff & service
The gym needs machines. It only has one treadmill Very small gym, need major upgrades. How about a Peloton bike and more weights.
Stayed 1 night in Mar 2024

10/10 Excellent

JUVENCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Shawn

Business traveler
Disliked: Property conditions & facilities
Neighborhood is not the greatest, not much n the way of restaurants beyond fast food, very average at best
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Shawn, Thank you for taking the time to submit your review. I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team.

4/10 Poor

Martin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe area. Wouldn't return.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Martin, I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team. Thank you for taking the time to submit your review.

10/10 Excellent

THOMAS, Coos Bay

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Down stairs but no ice machine only on the 3rd floor. Handicapped bathtub broken handrail
Stayed 1 night in Mar 2024

4/10 Poor

Anne

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property isn’t kept well nor are the bathrooms that clean and the tv in our room didn’t work and none of the staff could fix it.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 4, 2024
Dear Anne, I sincerely apologize for any inconveniences you may have encountered during your stay. Thank you for taking the time to submit your review. I will be sharing your comments with my team.

10/10 Excellent

Liz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was okay,there were some homeless in the area but not too alarming. The hotel was kept clean and our room was cleaned which was a pleasant suprise as we were not expecting it . The continental breakfast was good . The manager Tasha was at the front desk, greeted us and was very professional and polite .

8/10 Good

Shanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Staff is nice. Work out area out dated, no hand weights available. Pool are ok but no towels out for guests. Breakfast could have more option. One day it was only biscuits and gravy. No one really ate it.
Stayed 4 nights in Feb 2024

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, amenities
Very sketchy side of town, homeless hanging out all around the property. Would not stay here again. You have to ring a phone just to let be inside. Understaffed.
Stayed 1 night in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Cesar, I sincerely apologize for any inconvenience you may have encountered during your stay. Thank you for taking the time to submit your review. I will be sharing your comments with my team.

10/10 Excellent

Janette, Lynwood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only annoying part was that housekeeping was knocking at our door at 10:45 AM and then again at 11:05 (we were already walking out). Like she was kicking us out.
Stayed 1 night in Feb 2024

4/10 Poor

Alan

Liked: Staff & service
Disliked: Property conditions & facilities
bed bugs bad shower head
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Alan, I apologize for any inconveniences you may have encountered during your stay with us. Thank you for taking the time to submit your review.

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Edward, Thank you for this fantastic review. I will be sharing your comments with my team.

4/10 Poor

Wendy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
BreakfASTwas good
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Wendy, Thank you for taking the time to submit your review..

8/10 Good

Tobi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

daniel

Traveled with family
Disliked: Cleanliness, staff & service
The bed wasn’t made when irrive, the staff don’t made proper housekeeping awful service
Response from General Manager on Feb 12, 2024
Dear Daniel, Thank you for taking the time to submit your review. I sincerely apologize for the inconvenience you may have encountered. I will be sharing your feedback with my team.

8/10 Good

Aji

Stayed 2 nights in Feb 2024

10/10 Excellent

CharNele

Liked: Property conditions & facilities
Disliked: Staff & service
Staff was kind of rude during check in. Other than that ok stay
Stayed 1 night in Jan 2024

10/10 Excellent

Maurice

Great service
Stayed 1 night in Jan 2024

10/10 Excellent

Yleela

Stayed 2 nights in Jan 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 26, 2024
Dear Maurice, Thank you for this fantastic review. I will be sharing your comments with my team.

6/10 Okay

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel seemed clean & rooms comfortable plus pretty spacious. Now the property around area had tons of homeless all around. It felt super unsafe. I wouldn’t be caught outside after 8pm.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff were awesome. Everything was dirty.
Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Liked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

Tony

Business traveler
Disliked: Property conditions & facilities
Nice receptionist.
Stayed 3 nights in Jan 2024

4/10 Poor

Marj

Front desk staff was not very friendly. Had to ask about where gym and hot tub were. Hot tub pump not working but no sign on gate to indicate. Front desk staff didn’t advise, just told me when I went back to tell her, she just shrugged her shoulders and said she thought it was out of order.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Marj. I sincerely apologize for any inconvenience you may have encountered during your stay. I will be sharing your concerns with my team. Thank you for taking the time to submit your review.

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful. Breakfast was nice. Only drawback were the homeless camping across the street.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 23, 2024
Jordan, Thank you so very much for this great review. I will be sharing your comments with my team.

10/10 Excellent

Marleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, bed was comfortable & room was clean.
Response from General Manager on Jan 23, 2024
Awesome! Thank you so very much, Marleen, for this beautiful review. I will be sharing your review with my team.

8/10 Good

len

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jamar

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty location. You’re better off at another hotel
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Jamar, I sincerely apologize for any inconveniences you may have encountered during your stay. I will be sharing your comments with my staff. Thank you for taking the time to submit your review.

10/10 Excellent

Sheldon

Stayed 1 night in Dec 2023

8/10 Good

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lorrina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Yonni

Stayed 1 night in Dec 2023

10/10 Excellent

jay cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

lorraine

Stayed 2 nights in Dec 2023

10/10 Excellent

Tolentino

Business traveler
Liked: Amenities
Response from General Manager on Feb 26, 2024
Dear Tolentino, Thank you for this fantastic review. I will be sharing your comments with my team.

8/10 Good

markus

Stayed 1 night in Dec 2023

8/10 Good

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the night, I was awoken several times by noise in the hallway.
Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have a wonderful staff...very accommodating to my needs. Breakfast was good. But....the apartment building next door had music blaring until midnight....not your fault.
Stayed 3 nights in Nov 2023

6/10 Okay

John

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Room was at best moderately clean. There were drippings of somecsubstance geled up on bedside table.The door key cards in common areas rarely work. Staff polite enough but are not geared toward service. Generally the facility is barely kept up to minimum standard and is not very clean.
Stayed 2 nights in Dec 2023

10/10 Excellent

Andres

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check-in. Spacious rooms. Back door does not work with room key for easy entry from parking.
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher, Clayton

Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, and friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

DeShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the area around the property.
Stayed 4 nights in Oct 2023