Ratings based on 161 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix Az

Perfect location for the events we needed to go to

Posted Jan 10, 2017
Front desk staff was always very pleasant and helpful. Cafe staff not so much, they looked lost or stressed. Very comfortable room and pillows!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 23, 2016
Pros: Room was very clean (including inside of drawers and closet), plenty of hot water
Cons: The toiletries provided (shampoo, body wash, etc.) were extremely fragrant! So strong that I skipped my own perfume (and I wear it everyday)
I arrived a bit early, but had no problem checking in and no fee (check in is officially at 4pm; I checked in at 3:20pm). The cafe was very nice--server extremely attentive without being annoying, and very personable.
Comment from Hotel Management
Dec 27, 2016 by roberta, Hotel Management
Dear Guest, We appreciate your feedback and work hard to make each and every stay comfortable for you. Thank you for your kind words about out hotel and out staff members. We hope to see you again soon. Travel Brilliantly, Roberta, Front office Supervisor.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Posted Nov 24, 2016
We found everything to be excellent about this hotel. Would recommend and return. The only thing that was surprising about such a nice property was the condition of the stairwell. We prefer to take the stairs and found this area littered and full of dried mud and debri at the ground floor exit.
Comment from Hotel Management
Dec 21, 2016 by Roberta, Hotel Management
Thank you so much for taking the time to review our hotel! We work hard to provide an excellent stay each time, and will work extra hard to keep our stairwells clean. We hope to see you again soon. Travel brilliantly, Roberta
4 out of 5
Recommended
for Everyone
by A verified traveler from burbank

Nice hotel, a little far from downtown phoenix.

Posted Nov 23, 2016
Nice hotel, a little far from downtown phoenix. No more...
Comment from Hotel Management
Dec 21, 2016 by Roberta, Hotel Management
Thank you for taking the time to review our hotel. We hope to see you again soon if your travels ever bring you into Mesa. Travel brilliantly, Roberta
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Pleasant setting, but no pool or restaurant.

Posted Oct 19, 2016
Pros: Room size and friendly staff.
Cons: Better food selection at the cafe.
Location: Not much to do within walking distance. Felt isolated.
Selected this hotel because it was close to the friends we were visiting. It is at the Mesa Convention Center complex. Staff were very friendly and helpful. The pool was shut down for work. There is a Cafe, but no restaurant. Cafe food selection was very limited. Room service was good. Our room was spacious and clean with a comfortable bed.
Comment from Hotel Management
Oct 21, 2016 by Tatiana, Hotel Management
Dear James, Thank you for your kind words about our staff - I will make sure to pass your comments to the team! We are currently working on our fountain, however the pool and the hot tub are fully operational and ready to use! Thank you for you feedback and we hope to welcome you back whenever your travels bring you back to Mesa.
3 out of 5
Recommended
for Everyone
by A verified traveler from Washington

Unusual layout and restaurant location

Posted Oct 12, 2016
Pros: I chose this hotel because it was close to someone that lived very close to this location. That worked out well.
Cons: Better signage to direct people to the restaurant and pool.
The layout of the hotel was a bit unusual. There were multiple entrances and it was somewhat confusing finding the actual front of the hotel. It wasn't within walking distance to any restaurants but the food in their restaurant was very good. The restaurant was also in an unusual location. It was located in another building all by itself.
Comment from Hotel Management
Oct 13, 2016 by Tatiana E, Hotel Management
Dear Denist, We appreciate your feedback about our restaurant, and I will make sure to pass your kind words to our Chef! We will look into our signage to ensure it's clear and direct - thank you for your comments.
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Convenient for Mesa Arts Centre

Posted Aug 22, 2016
Pros: Convenient for attending concert at Ikeda Theatre
Cons: Nothing. Excellent option in Mesa.
Location: Queens Pizza in Mesa Main Street was great fro pre concert dinner.
Clean, bright, spacious room in similar hotel. Quick drive to Arts Centre and to Main Street
3 out of 5
by A verified traveler from meas az

Posted Aug 16, 2016
Pros: The bed
Cons: The mildew smell in the lobby
Live !locally wanted to stay at a hotel to use pool, it was so dirty no one went into it.w as. Waste of money . Did not want to eat there either.
Comment from Hotel Management
Aug 19, 2016 by Tatiana E, Hotel Management
Dear D, we apologize that we have not cleaned the pool immediately after the storm - we will do a better job in the future! Comments from our guests help us to improve and we appreciate your honest feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2016
Check in & check out was fast & easy. Comfortable bed. Friendly staff.
Comment from Hotel Management
Jun 21, 2016 by Tatiana, Hotel Management
We appreciate your kind words about our staff - I will pass your comments to our team!
3 out of 5
by A verified traveler

Posted Jun 15, 2016
Room was under a vent. I could hear everything in the room above me. The AC had a buzzing noise making it difficult to sleep
Comment from Hotel Management
Jun 17, 2016 by Tatiana E., Hotel Management
Dear Guest, we are sorry you didn't have a good night sleep. Please rest assured that we are taking all the necessary steps to ensure that problems of this nature do not occur in the future. Thank you for your feedback!