Ratings based on 1,598 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Really nice family hotel

Posted Aug 31, 2015
Pros: Water park
Cons: NO smoking rooms, still have smoking odors
Location: Shopping at Scottsdale Fashion Plaza
We usually stay at the Fairmont Princess, but his resort seemed more family friendly.
2 out of 5
by A verified traveler from Phoenix

What a head ach!

Posted Aug 27, 2015
Pros: Nothing
Cons: customer service, parking availability, honoring reservation locations, broken amenities (lazy river) removing drunk people from pool area, etc
Location: best thing I did was just to go home. never again will I stay at this property
What a head ach! We had rented a casitas and one room in the south point building. The parking lot availability is the worst I have ever seen in a resort. I kid you not; I drove around for one hour and seventeen min just trying to park. I asked an employee for help or suggestion’s and he replied “sorry, I can’t just make a parking lot”. Really? I did not get his name as he turned around from me quickly. , He was wearing a gold shirt, if that helps to identify him. So I made a parking spot at the end of a row of parking stalls. I was then told I cannot park there. By this time in am so frustrated with the lack of help from this resort that I had to drive into the neighborhood off property to park. I was holding my breath that my car would not get towed. About 6pm, I saw some parking stalls available so I ran to my car, which was still there, and grabbed the open one before it was taken. Also, we had rented a casita and when checking in, were given a map of its location. It was not the casita we had reserved (wanted to be close as possible to pool and mini golf and Lazy river, which was broken and not open-nice!). The casita that we had now was as far away from the big pool as it could be. I then followed the map, which needs to be made easier to follow. I am a professional with a Master’s degree and it took me awhile to find. Would it be so hard to have employees drive one of the numerous golf carts on property to show where your customers will be staying? I understand the
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2015
Klasse Hotel, schöne große Zimmer, tolle Poolanlage
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Love the resort

Posted Aug 24, 2015
Great family time. . . Loved the grounds. Friendly staff
5 out of 5
Recommended
for Families
by A verified traveler

Mooi hotel, heerlijk zwembad.

Posted Aug 23, 2015
Dit hotel was voor onze reis bedoeld als tussenstation, maar was heel erg de moeite waard. Heel vriendelijke staf, heel mooi zwembad, prima kamers.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good holiday for a family

Posted Aug 21, 2015
We just returned from week stay, everything went well. The hotel staff was kind and very friendly. The water park was a blast for the kids. It would have been nice to have a microwave in the room, the hotel is a little out dated but we were on holidays so didn't really mind! Would go back but would go for the kitchette next time!
3 out of 5
by A verified traveler from Scottsdale, AZ

Outdated... Loud... Disappointing (O.L.D)

Posted Aug 18, 2015
Pros: Water park
Cons: Rooms need serious updating and sound proofing.
Location: Not much nearby at all
What can i say... the pictures look far better than the actual rooms themselves. The water park is the only saving grace. However the rooms are very dates, walls are thin... you can hear EVERYTHING your neighbor does. Every door they open, step they take... TV etc. It smells musty and the furniture looks like it is from the 60's. Its just not what I expected. Thank god for the water park or the stay would have been a disaster. NOT WORTH THE MONEY PAID for sure.
3 out of 5
by A verified traveler from Payson,AZ

Water park

Posted Aug 17, 2015
OK hotel, but the last weekend before school started and wall to wall kid's! Great for family but we were looking for a relaxing weekend by the pool and bar! The bar was so packed with kids it was like noisy daycare!
4 out of 5
Recommended
for Everyone
by A verified traveler from L

Posted Aug 10, 2015
Stayed in casita. Nice room. Very quiet. Just prefer 3pm check in.
5 out of 5
Recommended
for Everyone
by A verified traveler from aurora,IL

Great for kids

Posted Aug 10, 2015
Super nice staff. Easy navigation of the River Ranch waterpark. Kept the kids entertained and cool even in Arizona's 100+ temps. Would highly recommend.