Posted Dec 22, 2016
The first room they put us up in smelled like marijuana and cigarettes, despite the hotel being non-smoking. When we went to the front to change rooms, they knew exactly who the neighbors were. Maybe if they knew a patron was smoking in a non-smoking hotel, they should do something other than move those who complain? The next room we discovered to have bed bugs on our second night there. Hotel staff wanted to move us to another room AGAIN, which we declined, not knowing if the third room would have bed bugs as well. They told us they would have an official inspection in the morning, and they would call me with the results. I played phone tag for several days, each time being told the manager authorized to go over results was not in-house and would call me back, without receiving a call. We spent the last day of our trip cleaning my car, grooming my two dogs, working with local pest control agencies to clean our luggage, and washing all our clothes in a laundromat. Don't make the mistake I did and book a night at Ramada near ASU. Or, if you're feeling lucky, make sure you check for bedbugs. Luckily, I booked through Expedia and got my money back.
Comment from Hotel Management
Dec 24, 2016 by GM, Hotel Management
We did have your room inspected by the county of maricopa and did not find any bed bugs. We did put the room out of order as a precautionary measure and inspect it daily before returning it to inventory. If something does materialize it will be treated accordingly and kept out of order for 90 days.