Nice hotel, close to stadium
Posted Sep 5, 2016
The hotel itself was nice, bed was comfortable. We had issues at check in, the staff blamed our use of Expedia for not being able to give us a room with 2 beds even though we had four people and chose two double beds through the site. It was actually the manager that told me it was basically my fault, at which point I decided to take my money elsewhere, while on the phone with Expedia trying to cancel and explaining how bad the service was, the manager came back and changed his tune. He said he re-scanned the hotel and moved a couple into our available "King" room while giving us the two double beds. The room itself was nice, but was right next to the elevators, which you could hear all night long. We didn't have much choice at that time and just stayed but it was loud and unpleasant much of the night. I would recommend the hotel if you're not stuck in the same situation or similar room, but our advice from the manager was "use Expedia for the lower rate, and then call to confirm the available room type before booking so you can get the proper room requested" - whatever!
Comment from Hotel Management
Sep 6, 2016 by AT, Hotel Management
Thank you for the feedback in regards to your stay with us. We apologize for the inconvenience with your bed type options upon check in but we are glad we were able to get you what you need. We hope that you will come back and stay with us again if you are in the area.