Ratings based on 821 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
89% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

I celebrated my birthday here, it was fantastic!!

Posted Dec 2, 2016
Best part , everything is in walking distance. Westgate , movies, restaurants, bars.
Comment from Hotel Management
Dec 7, 2016 by DOS - Allan Tuttle, Hotel Management
Barbara, Happy belated Birthday! We are so glad that you chose us to celebrate your special day. Come back and see us again soon… Safe Travels!
5 out of 5
by A verified traveler

Great hotel, great stay. Some slips

Posted Oct 25, 2016
Location: You are right next to the Westgate mall, across the street from the Tanger outlets and from the University of Phoenix stadium.
The hotel is great. New, well located, has all the amenities you may want. There are a couple of slips that make it under the full five stars for me: there is no fan in the toilet room and at least one of the front desk employees has a serious attitude issue (the three others we interacted with were just great - I can report only one bad apple whose name I am sorry to not have noted). Also, the fridge in the room had no ice compartment and was not working well.
Comment from Hotel Management
Oct 26, 2016 by AT, Hotel Management
Thank you for your words in regards to your most recent stay. We appreciate the feedback and hope that you will come back and stay with us again. Safe Travels!
5 out of 5
by A verified traveler from US

Full service hotel

Posted Oct 22, 2016
If you're going to the stadium there's no better place to stay. Nice pool and spa facilities as we'll.
Comment from Hotel Management
Oct 25, 2016 by AT, Hotel Management
Jody, We're so glad that you could stay with us and hope that you will come back again soon. Safe Travels
4 out of 5
by A verified traveler from Portland, Or

Far from my business location but worth it

Posted Sep 8, 2016
Pros: Business in town
Cons: Hair dryer was terrible as they are in most hotels for some reason. The towel rack feel on the floor when I reach for a towel and a couple of lights.
Beautiful hotel - very comfortable - don't like to have to pay for wifi even if my company is paying.
Comment from Hotel Management
Sep 12, 2016 by AT, Hotel Management
Socksoff, thank you for your feedback on your most recent stay with us. We appreciate it and hope you will come back and stay with us again soon. Safe Travels!
3 out of 5
by A verified traveler

Nice hotel, close to stadium

Posted Sep 5, 2016
The hotel itself was nice, bed was comfortable. We had issues at check in, the staff blamed our use of Expedia for not being able to give us a room with 2 beds even though we had four people and chose two double beds through the site. It was actually the manager that told me it was basically my fault, at which point I decided to take my money elsewhere, while on the phone with Expedia trying to cancel and explaining how bad the service was, the manager came back and changed his tune. He said he re-scanned the hotel and moved a couple into our available "King" room while giving us the two double beds. The room itself was nice, but was right next to the elevators, which you could hear all night long. We didn't have much choice at that time and just stayed but it was loud and unpleasant much of the night. I would recommend the hotel if you're not stuck in the same situation or similar room, but our advice from the manager was "use Expedia for the lower rate, and then call to confirm the available room type before booking so you can get the proper room requested" - whatever!
Comment from Hotel Management
Sep 6, 2016 by AT, Hotel Management
Thank you for the feedback in regards to your stay with us. We apologize for the inconvenience with your bed type options upon check in but we are glad we were able to get you what you need. We hope that you will come back and stay with us again if you are in the area. Safe Travels!
5 out of 5
by A verified traveler from Edmonton, AB

Excellent hotel close to Tanger Outlets

Posted Sep 5, 2016
Loved how close this hotel was to the university of Phoenix stadium so we could walk to the Cardinals game. With the westgate entertainment area and Tanger Outlets right beside the hotel we had lots to do during our stay!
Comment from Hotel Management
Sep 5, 2016 by AT, Hotel Management
Claire, We're glad you got to experience everything in our area during your stay...come back and see us again soon. Safe Travels!
5 out of 5
by A verified traveler from Mesa

One Night For The Football Game

Posted Sep 3, 2016
What a great experience. Everybody we dealt with was very nice. Very smooth valet, check in process. The hotel is very nice and clean. Close to the stadium and all the entertainment in Westgate. The room service breakfast was wonderful. We will definitely be back.
Comment from Hotel Management
Sep 5, 2016 by AT, Hotel Management
BB, We are so glad you enjoyed your stay, we look forward to having you back at our hotel again. Safe Travels!
5 out of 5
by A verified traveler

Posted Sep 3, 2016 on Hotels
Comment from Hotel Management
Sep 5, 2016 by General Manager, Hotel Management
Thank you for the rating, we hope you will come back and stay with us again. Safe Travels!
4 out of 5
by Sandra

Luxury price without a luxury stay

Posted Aug 27, 2016 on Hotels
The Renaissance is a lovely hotel, but expect to pay for every little extra. Parking is $15 per day, WiFi is $7 per day. I thought in a hotel this nice, the carpeting in the hallways should be tight and not a tripping hazard. I should not have to hear the people in the room next door laughing, nor should I be able to hear every door slam close.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Sandra, Thank you for the comments on your most recent stay. We apologize for any convenience the noise caused during your stay, but we hope that you will come back and stay with us again soon. Safe Travels!
4 out of 5
by Scott from Mesa, az

Convenient location

Posted Aug 26, 2016 on Hotels
Didn't get to use the pool or any amenities because everything closes at 11pm. We stayed here to be close to ak chin pavilion for a concert & west gate for after but on a Wednesday night it was pretty dead. We enjoyed our stay and would come back if we see a game.
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Scott, Thanks for the feedback. Next time come back and stay with us for a game if you are in the area. Safe Travels!