Great location, large & comfy room
Posted Aug 1, 2016
My stay was just one night for my birthday, to get away from the kids! This hotel was chosen out of many because of the Jacuzzi tub availability. Out of the 6 jets in the tub, only 2 of them worked. Your room key is to be used for garage entry but ours didn't work & we needed valet to open the gate for us. Clerks error. When we got our key corrected, we told the clerk about the tub, he offered nothing. The king size bed was uber-comfy. The room was large and had more than enough room for all our things, and then some! The temperature of the room was perfect. The view overlooked West Gate & Tanger Outlets, and the landscape of the outer city- beautiful. The temperature on the elevator and exiting the elevator on our floor was oddly warm. Although there are signs on the front desk (that we didn't see honestly), the clerk and the website didn't mention the cost of incidentals, and there is a hotel fee as well. They slipped the bill under our door before check out, which was unusual. Upon checkout, we told the clerk about the jets not working in the tub, she said they were all just inspected and repaired and apologized and was nice enough to credit my account the hotel fee- great customer service Corissa (you should share your service skills with your colleagues).
Comment from Hotel Management
Aug 8, 2016 by at, Hotel Management
Thank you for your feedback on your most recent stay. We will share this with the rest of the staff so we can share your feedback with everyone. We hope that you will come back and stay with us again if you are in the Glendale area.