Ratings based on 288 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Great Hotel Close to Coyotes Arena

Posted Dec 29, 2016
Went to see the Toronto Maple Leafs play the Arizona Coyotes. Couldn't get much closer to the arena. Hotel was very nice, clean. Staff was very nice. Can't really say anything bad about the hotel or my stay at all. Stay here with Confidence.
Comment from Hotel Management
Dec 29, 2016 by Chip, Hotel Management
James, We are glad we have your vote of confidence! Please come and see us again soon! Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from E

Yes A+

Posted Dec 27, 2016
Close to everything comfortable rooms would definitely recommend A+ in my book.
Comment from Hotel Management
Dec 29, 2016 by Chip, Hotel Management
Ed, Glad we were able to make the grade during your stay! Come back and see us again soon! Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2016
Great location, very clean, staff very professional and accommodating
Comment from Hotel Management
Dec 29, 2016 by Chip, Hotel Management
We are glad you enjoyed the staff during your stay. Come and see us again any time! Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for hockey or football game.

Posted Dec 12, 2016
The hotel was clean and very convenient for for going to a Coyotes or Cardinals game.
Comment from Hotel Management
Dec 29, 2016 by Chip, Hotel Management
Thanks for staying with us! Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson,AZ

Very Nice hotel, close to Restaurants,events.

Posted Dec 10, 2016
Pros: Loved Everything about this hotel, The location is right next to other Restaurants, shopping Center, & the Stadium (NFL)
Cons: Can't think of anything.
Location: Lots of Restaurants, shopping,Stadium.
Stayed one night, it was next to the AZ Cardinals Football stadium where we attended a game. Staff, very friendly, hotel inside is fabulous, clean, rooms comfortable, updated, modern, & the restaurant was great. Will stay there again fore sure!
Comment from Hotel Management
Dec 29, 2016 by Chip, Hotel Management
Tom, Thank you for taking the time to give us feedback on your most recent stay. We hope that you will come and see us again soon. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

I celebrated my birthday here, it was fantastic!!

Posted Dec 2, 2016
Best part , everything is in walking distance. Westgate , movies, restaurants, bars.
Comment from Hotel Management
Dec 7, 2016 by DOS - Allan Tuttle, Hotel Management
Barbara, Happy belated Birthday! We are so glad that you chose us to celebrate your special day. Come back and see us again soon… Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great stay. Some slips

Posted Oct 25, 2016
Location: You are right next to the Westgate mall, across the street from the Tanger outlets and from the University of Phoenix stadium.
The hotel is great. New, well located, has all the amenities you may want. There are a couple of slips that make it under the full five stars for me: there is no fan in the toilet room and at least one of the front desk employees has a serious attitude issue (the three others we interacted with were just great - I can report only one bad apple whose name I am sorry to not have noted). Also, the fridge in the room had no ice compartment and was not working well.
Comment from Hotel Management
Oct 26, 2016 by AT, Hotel Management
Thank you for your words in regards to your most recent stay. We appreciate the feedback and hope that you will come back and stay with us again. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Full service hotel

Posted Oct 22, 2016
If you're going to the stadium there's no better place to stay. Nice pool and spa facilities as we'll.
Comment from Hotel Management
Oct 25, 2016 by AT, Hotel Management
Jody, We're so glad that you could stay with us and hope that you will come back again soon. Safe Travels
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, Or

Far from my business location but worth it

Posted Sep 8, 2016
Pros: Business in town
Cons: Hair dryer was terrible as they are in most hotels for some reason. The towel rack feel on the floor when I reach for a towel and a couple of lights.
Beautiful hotel - very comfortable - don't like to have to pay for wifi even if my company is paying.
Comment from Hotel Management
Sep 12, 2016 by AT, Hotel Management
Socksoff, thank you for your feedback on your most recent stay with us. We appreciate it and hope you will come back and stay with us again soon. Safe Travels!
3 out of 5
by A verified traveler

Nice hotel, close to stadium

Posted Sep 5, 2016
The hotel itself was nice, bed was comfortable. We had issues at check in, the staff blamed our use of Expedia for not being able to give us a room with 2 beds even though we had four people and chose two double beds through the site. It was actually the manager that told me it was basically my fault, at which point I decided to take my money elsewhere, while on the phone with Expedia trying to cancel and explaining how bad the service was, the manager came back and changed his tune. He said he re-scanned the hotel and moved a couple into our available "King" room while giving us the two double beds. The room itself was nice, but was right next to the elevators, which you could hear all night long. We didn't have much choice at that time and just stayed but it was loud and unpleasant much of the night. I would recommend the hotel if you're not stuck in the same situation or similar room, but our advice from the manager was "use Expedia for the lower rate, and then call to confirm the available room type before booking so you can get the proper room requested" - whatever!
Comment from Hotel Management
Sep 6, 2016 by AT, Hotel Management
Thank you for the feedback in regards to your stay with us. We apologize for the inconvenience with your bed type options upon check in but we are glad we were able to get you what you need. We hope that you will come back and stay with us again if you are in the area. Safe Travels!