Ratings based on 82 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Madison wi

Good location, good price

Posted Jan 12, 2017
New-looking place just a few minutes north of PHX. I don't need restaurants or bars and I love the huge rooms at Residence Inns. Didn't know they had complimentary breakfast, good spread with waffles, eggs, sausage, fruit, good fresh bakery.
Comment from Hotel Management
Jan 17, 2017 by Stephanie , Hotel Management
Thank you Gary for staying with us! We are glad you loved the rooms and that you got to join us for breakfast. We know how important the first meal of the day is and glad we could offer everything you were looking for. We hope you enjoyed your time here in Phoenix as well and look forward to your return.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Phoenix

Great staff

Posted Jan 10, 2017
Pros: Clean rooms and friendly staff
Cons: Keeping doors to lobby unlocked
Location: Only stayed one night and for business so didn't get the chance to see or do much.
Very helpful staff and great food. Clean room quiet and professional.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 30, 2016
We booked a suite and it was well worth it. Lovely bachelor suite as large as some apartments. Upscale hotel. Near airport.
Comment from Hotel Management
Dec 31, 2016 by Stephanie , Hotel Management
Thank you for staying with us! We are glad you enjoyed the accommodations and hope to welcome you back soon.
1 out of 5
by A verified traveler

Wrong Hotel.

Posted Dec 15, 2016
Pros: Nothing. Expedia booked me in the wrong hotel. I gave them all the information about my expensive Workshop and the prearranged room rate.
Cons: Expedia should be required to tell AARP customers if they book them in a hotel other than the one requested.
Location: I don't know. I spent all my time running from the wrong hotel to the Marriott for my Workshop.
Expedia tried to save money at the expense of safety. I requested the Big Main Marriott Hotel where my Workshop was being held. Instead, without telling me, Expedia booked me in a much smaller Residence Inn by Marriott which was more than 3 blocks away from the Big Main Marriott Hotel. I did not discover that I was in the wrong hotel until a few minutes before the Workshop started. I was told by the desk clerk to just walk around the corner 3 blocks, under a freeway and crossing several busy streets with cars turning in all directions. It was very dangerous for a senior citizen of advanced age alone. The only seats left were at the back of the Workshop Room and I could not hear the questions being asked. During the break, unable to find a shuttle, I had to run back over 3 blocks in heavy traffic to get my suitcase from my room and checkout before the 12:00 Noon deadline. After telling the same desk clerk who had told me to walk around the corner only 3 blocks about how much danger the heavy traffic posed for me, he finally reluctantly called for a shuttle driver to take me and my suitcase back to the Big Main Marriott Hotel for the rest of my Workshop.
Comment from Hotel Management
Dec 18, 2016 by Stephanie , Hotel Management
We would like to sincerely apologize for your reservation being placed at the wrong hotel but hope you enjoyed your time here with us at the Residence Inn. We strive to provide exceptional service and hope we accomplished just that on your stay. Thank you again for staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great stay

Posted Nov 28, 2016
We enjoyed our stay here. Very nice staff and great room. We didn't eat breakfast so I can't comment on that, but the kitchen in the room was nice and a great way to avoid eating out every meal. I'd definitely stay again in
Comment from Hotel Management
Nov 29, 2016 by Stephanie, Hotel Management
Thank you so much for these great comments as it was a pleasure accommodating you! We are glad you found the room perfect for your needs and hope to welcome you back soon to deliver another exceptional stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yuma AZ

Very nice hotel

Posted Nov 23, 2016
Pros: Everything except the noisy A/c
Cons: Quieter a/c
Location: Close to airport. very fare price.
Beautiful room! Nice bed. Great hot water and shower pressure. Very clean! The only problem was a noisy a/c. Had trouble sleeping. Very bad sleep because of the noise. But as far as the room (suite) is concerned, it was great.
Comment from Hotel Management
Nov 29, 2016 by Stephanie , Hotel Management
We would like to thank you for bringing the loud air conditioner to our attention as we want to be sure to address this issue promptly. We are glad, however, that you overall enjoyed the room and accommodations and hope to welcome you back soon. We thank you again for staying with us and wish you safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Oct 18, 2016
Very clean, comfortable and extremely friendly and professional staff.
Comment from Hotel Management
Oct 18, 2016 by Stephanie, Hotel Management
Thank you Jonathan for taking the time to share your experience with us! We are so glad you enjoyed your stay and that the staff was great. I will be sure to share your comments with everyone and celebrate this success. Thank you again and we wish you safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from SF Bay Area, CA

Close and quiet location near airport

Posted Oct 17, 2016
Great location near airport and quick access to 202 if you want to visit local attractions (zoo, botanical gardens, Papago Park). Large rooms, excellent happy hour with food and hot breakfast including scrambled eggs, egg whites, fruit, waffles and more. Friendly and helpful staff.
Comment from Hotel Management
Oct 18, 2016 by Stephanie, Hotel Management
Thank you Linda for taking the time to share your experience with us! We are so glad that everything met your expectations and that you were able to take advantage of some of the great offerings we have here. Our location is perfect for sight seeing and tourist stops and hope you had the time to stop and admire the views. Thank you again for staying with us and we hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel near airport

Posted Oct 17, 2016
Pros: Very friendly and helpful staff.
The hotel staff were very helpful and friendly. Also, they provide a free airport shuttle which was very convenient. The room was clean and comfortable.
Comment from Hotel Management
Oct 17, 2016 by Stephanie , Hotel Management
Thank you for choosing to stay with us on your trip to Phoenix as it was a pleasure accommodating you. I am glad that our staff was very friendly and helpful as we know how this makes such a difference on your experience with us. We will celebrate this success with our team and look forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Security, CO

Crappy repairs ruined a possible 5 rating.

Posted Oct 6, 2016
Pros: Very helpful young man at the front desk. Decent breakfast. The room was spacious and comfortable. Some nice upgrades.
Cons: Bad repairs such as glue oozing between tiles, bad tub faucet, half way pulled out towel rack, & rusty tube noverflow.
Location: The airport was a short distance from the hotel and we visited two different malls within easy driving distance.
Comment from Hotel Management
Oct 11, 2016 by Stephanie , Hotel Management
We want to thank you for taking the time to share your experience with us here as we only hoped for a better outcome. I have shared your comments with my engineer team as we want to fix any and all issues correctly and with attention to detail. I want to apologize if this caused any inconvenience on your stay and hope we can welcome you back soon to make up for this.