Ratings based on 19 Verified Reviews

4.2 out of 5
89% of guests recommend
4.1 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Seattle, WA

Excellent value and great accomodations

Posted Nov 14, 2016
Pros: My family of 5 (3 kids ages 4, 6, and 8) stayed here for 3 nights while in Phoenix for a wedding. Overall it was a great stay. The hotel was very reasonably priced, and for that we received a very spacious King room with pull out couch and kitchenette, and plenty of room for an inflatable mattress for our third child. The facilities and room were very clean and the staff was super friendly and helpful, giving us information on restaurants in the area, as well as things to do with the kids nearby during downtime (ie. nearby parks and hikes) The pool was clean and the adjacent sports court with basketball hoop was a great additional that was used by the kids. The free breakfast was great, with lots of hot and cold options, and plenty of space for dining. The staff even opened the doors to an adjacent meeting room to provide more tables when the Saturday morning breakfast crowd grew quite large. Our stay was very comfortable and I'd definitely stay at the Residence Inn Chandler Fashion Center if we're in the area again in the future.
Cons: My only complaint was that the air conditioning was quite loud - but since we were there in November, we just cooled the room while we were out during the day and turned off the air conditioning in the evening.
Location: Great location with lots of restaurants and shopping nearby. There's a nice park for children a couple of miles away, and good hikes within 30 mins.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

excellent place to stay

Posted Nov 12, 2016
Pros: The room
Cons: I stayed only one night so there was not really anything to not like
Location: Close to all kinda of restaurants and shopping
Very friendly and countries staff. Room was spacious and comfortable. Plenty is parking close to the building
Comment from Hotel Management
Nov 15, 2016 by Kaleigh, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Pros: Great breakfast, rooms were clean and the staff was very helpful and friendly.
Cons: I don't really have anything to say about what I didn't like.
Location: Great location near the 101 and the Chandler Fashion Center, plus walking distance to restaurants and the mall.
Comment from Hotel Management
Nov 15, 2016 by Kaleigh, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great and attentive staff

Posted Aug 4, 2016
Pros: location
Great staff. Very attentive to needs of guests! Quick to resolve any concerns. Front desk manager terrific to deal with!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice size suites and comfortable

Posted Jun 10, 2016
The suites were nice and good size, providing good comfort for doing work and relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno

Nice hotel close to relatives and great shopping!

Posted Apr 21, 2016
We visited relatives in Chandler and Phoenix and the hotel was perfect for our needs. Great breakfast also. Our room key didn't work upon arrival but Yaman at the desk, was wonderful and went out of his way to reprogram the lock and accomadate us, even thought it was late. We'll be back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient. Excellent staff. Quiet.

Posted Apr 13, 2016
Cons: An additional grab bar in tub would be good.
Conveniently located to shopping, restaurants and interstate. Staff was very accommodating, attentive and friendly. Room was quiet, clean and very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

A Wonderful Wonderful Place

Posted Mar 30, 2016
Pros: Everything and Everyone.
Location: The Fashion Center, multiple restaurants, easy access 101 Loop.
I cannot express in words how much the staff at the Residence Inn on Chandler Boulevard, went above and beyond to make our 10 day stay one of the best places we have ever been. We never wanted for anything, and their presence was always available. A pleasure to stop by and chat with each and every one of the staff. Very accommodating! Kudos to Jackie, Ray, Jeffrey and Jerry.
Comment from Hotel Management
Apr 3, 2016 by Jeffrey, Hotel Management
Dear Monty & Drothy, Thank you for sharing your experience at the Residence Inn Phoenix Chandler/Fashion Center. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Jeffrey Knowles Assistant General Manager Residence Inn by Marriott jeffrey.knowles@pillarhotels.com 480-782-1551
1 out of 5
by A verified traveler from phoenix

Incorrect information

Posted Nov 27, 2015
Pros: Great location
A family of 6 of us booked a hotel stay for a room that could not comfortably accommodate us. The room room was much too small for my family and I. I was told that it was much bigger and it was explained much deferent than what it actually was
Comment from Hotel Management
Dec 1, 2015 by Jeff, Hotel Management
Dear Valued Customer, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chandler. Sincerely, Jeffrey Knowles Assistant General Manager Residence Inn by Marriott jeffrey.knowles@pillarhotels.com 480-782-1551
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Loved having 2 rooms for a great price. This hotel will be our go to place to stay when in phoenix.
Comment from Hotel Management
Jul 14, 2015 by jeff, Hotel Management
Dear valued guest, Thank you for sharing your experience at the Residence Inn Phoenix Chandler/Fashion Center through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn Phoenix Chandler/Fashion Center and we hope you choose to stay with us again whenever your travel needs bring you back to Chandler. Sincerely, Jeffrey Knowles Assistant General Manager Residence Inn by Marriott jeffrey.knowles@pillarhotels.com 480-782-1551