Ratings based on 229 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from San Luis Obispo, CA

Quiet area but near shopping and conference.

Posted Feb 23, 2017
Pros: Cleanliness, room, breakfast, staff
Cons: Didn't enjoy the dog at breakfast, dogs in the lobby, dogs coming out of a room next to us, dog stuff near the entrance. Dogs should stay at home!
Location: Near the Marketplace where there were great restaurants and went to a movie.
Staff very personable, breakfast superb, room very quiet and luxurious, pool nice and warm.
Comment from Hotel Management
Feb 23, 2017 by Judy, Hotel Management
Thank you for your business and your review. Our comfortable hotel, great team and convenient neighborhood bring many guests back over and over. Residence Inn has been pet friendly from the beginning of our Brand. Most pet owners are responsible.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cols, OH

Wish I coukd have stayed longer

Posted Feb 17, 2017
The room was amazing, spacial and flowed well. Very convenient location to conference. Great amenities with exception of dining....wish there was more options. Workout room needs little updating.
Comment from Hotel Management
Feb 18, 2017 by Judy, Hotel Management
Thank you for sharing your experience with other travelers. We appreciate your feedback and hope you will return.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Great experience

Posted Jan 20, 2017
I am from california and this hotel was perfect for us being that it is right next to the Mayo clinic. We went for the weekend to see a cousin that was hospitalized there,.so it was a perfect stay for us. Hotel was beautiful, clean, comfortable and staff was very nice. I highly recommend this place to everyone.
Comment from Hotel Management
Jan 20, 2017 by Judy, Hotel Management
Thank you for sharing your memorable stay and for recommending our hotel to other travelers as that is the best compliment we can receive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place, great amenities

Posted Jan 16, 2017
Comfortable and friendly staff. Only problem is the room was clean at first glance but noticed some problems (fpod behind the night stand)
Comment from Hotel Management
Jan 18, 2017 by Judy, Hotel Management
We are happy you found our team to be friendly throughout your visit. Thank you for the feedback so we can make improvements and develop our team. Please visit again.
3 out of 5
by A verified traveler

Bad Service

Posted Nov 27, 2016 on Hotels
No room service....no sheets changed or bed made and no clean towels replaced the dirty. Manager said staff went home early for the holiday. That's understandable, but maybe sufficient staff should be scheduled OR tell hotel guests service will not be provided that day.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
During holiday times our hotel offers limited service to all guests with the option for full service if requested. This is communicated via a letter in the guest room or at check in. My apologies if this was not clear to you as we prefer our guests leave happy.
5 out of 5
by A verified traveler

Nice and friendly

Posted Nov 26, 2016 on Hotels
The staff was very helpful and quick to respond. I would suggest bring your own coffe and filters for the drip coffee pot if you like your coffee when you first wake up-- or you can walk to the lobby at 6 am and get a cup with the free buffet breakfast... there is no room service but other than that it was a nice place.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Thank you for your feedback and your business. Please return when your travel plans bring you back to Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Home away from home.

Posted Nov 25, 2016
Close to everything, but away from the crowds. Pathways for walking the dog, and stretching the legs. Quiet and cozy.
Comment from Hotel Management
Nov 26, 2016 by Judy, Hotel Management
Thank you for sharing your memorable experience with other travelers. We hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, IL

Nice hotel

Posted Oct 18, 2016
Pros: Comfortable, spacious rooms. Good location for us
Cons: No comment
Location: Shopping center
Comfortable, well appointed rooms. Breakfast offered good food with several options. Evening functions were not expected, but were enjoyable.
Comment from Hotel Management
Oct 19, 2016 by Judy, Hotel Management
Thank you for your business and for telling others about our comfortable hotel with shops and dining nearby. Please visit again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2016
Location: Shopping and food readily available
Outdoor patio and fire pits were pleasant in the mornings and evenings. Breakfast was much more than continental. Staff was very friendly and helpful.
Comment from Hotel Management
Oct 9, 2016 by Judy, Hotel Management
Thank you for sharing your memorable experience with other travelers. Our team will be pleased you recognized them as friendly and helpful! Please visit again.
5 out of 5
by A verified traveler

Great Place. Great Price.

Posted Oct 4, 2016 on Hotels
Perfect place to stay while I was there.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for sharing your memorable stay with others. Please visit again.