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Reviews of Residence Inn Phoenix Glendale/Peoria

3 out of 5
Residence Inn Phoenix Glendale/Peoria
8435 West Paradise Lane, Peoria, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 215 out of 347 reviews" "
Rating 8 - Good. 82 out of 347 reviews" "
Rating 6 - Okay. 28 out of 347 reviews" "
Rating 4 - Poor. 15 out of 347 reviews" "
Rating 2 - Terrible. 7 out of 347 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mike, GALESBURG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Apr 2024
Response from Kymberly GM on Apr 15, 2024
Thank you for staying with us!

10/10 Excellent

Theresa

Staff is amazing. Friendly very helpful and accommodating.
Stayed 2 nights in Apr 2024
Response from Kymberly GM on Apr 10, 2024
Thank you for staying with us.

6/10 Okay

MARCIA, South Euclid

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room needed vacuuming because of crumbs from the construction that was being done on our floor. There was also some food crumbs. No towels were delivered to our room after a letter said they they planned on doing it.
Response from Kymberly GM on Feb 23, 2024
Thank you for staying with us. We do hope to see you again. I will make sure that housekeeping is aware and your room to be up to your standards next time.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kymberly GM on Jan 3, 2024
Thank you for staying with us! We appreciate you.

10/10 Excellent

James

Even though the property is being remodeled the staff did everything they could to attenuate any inconvenience a guest might experience. Quiet and pleasant, a gem of a hotel-plan to stay in the future.
Stayed 2 nights in Dec 2023
Response from Kymberly GM on Jan 2, 2024
Thank you for staying with us. We are so glad you enjoyed!

6/10 Okay

Denise

Traveled with family
Liked: Staff & service, amenities
Unfortunately, the property was under construction while we were there over Thanksgiving weekend. The construction was loud beginning at 8 am every morning. It also caused dirt and things to fall from the ceilings in the hallways. In fairness, they did let us know right before we got there about the construction. The employees were very friendly and nice. And the breakfast was good. There are good dining options nearby as well. We might be willing to try it again when the construction is complete.
Stayed 4 nights in Nov 2023
Response from Kymberly GM on Dec 1, 2023
Thank you for your time to let us know how we are doing. We hope you come see our new look after the first of the year!

6/10 Okay

Mark

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Cleaning staff for rooms and other area’s was poor.
Stayed 6 nights in Oct 2023
Response from Kymberly GM on Nov 6, 2023
Thank you for staying with us!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great access to restaurants and sports complexes
Stayed 3 nights in Oct 2023
Response from Kymberly GM on Oct 16, 2023
Thank you for the comments. We appreciate it!

8/10 Good

ARTHUR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kymberly GM on Oct 16, 2023
Thank you for staying with us!

10/10 Excellent

Gledis

Stayed 1 night in Oct 2023
Response from Kymberly GM on Nov 6, 2023
Thank you for your stay! See you next time.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hitel
Stayed 2 nights in Sep 2023
Response from Kymberly GM on Sep 12, 2023
Thank you for staying with us. We appreciate you!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory 4⭐️
I’m sorry Breakfast was awful eggs and waffles were bad they had no taste I’m not even sure they were real eggs taste like egg substitute. I was so glad you had oatmeal cereal, no variety of fruit. In need of much improvement. In the future it would be nice if you could rent a scooter for handicap your property is big for walking. Everything else was fine. I give a satisfactory 4 ⭐️ because of food and no handicap scooters rental.
Stayed 3 nights in Aug 2023
Response from Kymberly GM on Aug 16, 2023
Thank you for letting us know how we are doing. We appreciate the comments.

10/10 Excellent

Jeff

Everything was good
Stayed 1 night in Aug 2023
Response from Kymberly GM on Aug 14, 2023
Thank you for staying with us!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Kymberly GM on Jul 31, 2023
Thank you for the kind comments - see you next trip!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean ,friendly, awesome lodging
Stayed 3 nights in Jul 2023
Response from Kymberly on Jul 5, 2023
Thank you for the kind comments! See you again soon.

10/10 Excellent

Kurt, WAIPAHU

Stayed 1 night in Jul 2023
Response from Kymberly on Jul 4, 2023
Thank you for your stay with us!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, accommodated early check in, big complimentary breakfast with many options, nice parking lot, quiet, and clean.
Stayed 2 nights in Jun 2023
Response from Kymberly on Jun 29, 2023
Thank you for your stay!

10/10 Excellent

joe

Stayed 1 night in Jun 2023
Response from Kymberly on Jun 29, 2023
Thank you for the comment and stay!

8/10 Good

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Nice place to stay. Lot's of eating places near by. Negatives: BREAKFAST poor, some of the food is left over from the day before. Sausage, scrambled eggs, some type of burrito served from day before etc. Last Stay here 4 years ago Breakfast was super. Fresh Fruits, Ham, great eggs, great biscuits and gravy etc. Breakfast has gone down hill. We ate out after a couple of days. PARKING: They charge $3.00 a day with no designate parking sticker just park where you want. How is it regulated? Stayed up one night wondering if rental Vehicle would be towed. Overall enjoyed the stay except for the Breakfast and PARKING CHARGE. They advertise a Monday, Tuesday, Wednesday evening mixer with some food etc. on in room TV but did not happen. In the past Great evening mixers.
Stayed 4 nights in Apr 2023
Response from Kymberly GM on May 22, 2023
Hi Frank. Thank you for the stay! The MIX has not been around for awhile now but hopefully Marriott will bring it back. Thanks for the feedback about breakfast. We appreciate it.

8/10 Good

sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kymberly GM on May 22, 2023
Thank you for your stay with us!

10/10 Excellent

Sherry, Fort St John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Kymberly GM on May 5, 2023
Thank you for staying with us!

6/10 Okay

Bradley

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
First the good stuff - the location of this property is a 10 out of 10, many great restaurants in easy walking distance, easy access to Loop 101 to get around Phoenix area. The staff were also excellent, very friendly and helpful. On the negative, this property is due for some Reno’s - carpeting in side entrance and hallways stained and dirty, noticeable wear and tear, dimly lit hallways (when I first entered side entrance with our bags from parking lot, my first impression was “oh-oh, what have we got into”. The room was better, but still worn and patched carpeting. Bathtub was chipped, wouldn’t hold water for bath. Guest laundry had a broken washing machine door, not fixed during our two week stay. Bottom-line, I expected better for a property using Marriott name, and this was not a cheap price to stay. We only ended up here due to a VRBO that we’d booked was cancelled with little notice, we had limited options. Would I stay here again, probably not, too expensive for what you get.
Stayed 14 nights in Mar 2023
Response from Kymberly GM on May 5, 2023
Thank you for staying with us! We are renovating in July so we hope you will return to see us!

10/10 Excellent

Bryce

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 4 nights in Jan 2023
Response from Kymberly GM on Jan 24, 2023
Thank you for staying with us! I will let the staff know. We appreciate your kind words.

10/10 Excellent

Jean

Stayed 6 nights in Dec 2022
Response from The Residence Inn on Jan 21, 2023
Thank you for taking the time to let us know how your stay was.Thank you,Management

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. Initially there was a mixup with our room, but it was corrected immediately. We were in a 2 bedroom suite and everything was clean and fresh. We will always stay in a Residence Inn from now on.
Response from Kymberly GM on Jan 16, 2023
Thank you for staying with us! See you soon.

4/10 Poor

Jeffrey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property interior unit space was adequate but situated near a very noisy stairwell and worst of all, there was a next store neighbor yelling at his kids at 6am, 7am two of the mornings I was there. I can hear all clearly through the walls while trying to sleep. Also Jacuzzi was too heavily chlorinated and police were called by a crying woman on the first night of my visit, reasons unknown. Told they staff about the noisy neighbor and stairwell, but they could not offer a workable solution. Later emailed the hotel; 4 days still no response Sadly will not be back.
Response from Kymberly GM on Jan 16, 2023
Thank you for staying with us. We certainly hope you give us another chance if you are ever in Peoria.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay here again.
The staff was great. The room smelled (my wife says urine, I couldn’t determine) the shower was slow to drain and the staff fixed it. The toilet clogged twice, once it self cleared the second time I had to unclog the toilet myself because they had no on call staff. They were booked (or they said so) and we’re unable to offer a different room. For anyone reading this review, if your room ends in an even number, you will get to enjoy the 101 freeway and bell rd. exit traffic.
Stayed 3 nights in Dec 2022
Response from Kymberly GM on Jan 16, 2023
My apologies that the freeway kept you from enjoying your room. We hope you give us another chance.

8/10 Good

Steve

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff,always friendly and welcoming, clean, safe
Stayed 4 nights in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Thank you for staying with us!

10/10 Excellent

James

Stayed 1 night in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Thank you for the stay! Hope to see you again.

8/10 Good

Hoyt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
This was a fabualous big room with everything you needed. Great location. Easy parking pulling a trailer. Breakfast was a nice buffet. Staff was all awesome
Stayed 1 night in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Thank you for staying with us. We appreciate you.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Thank you for staying with us!

8/10 Good

Brad

Traveled with partner
Liked: Staff & service, property conditions & facilities
Im going to give a detailed review but please know, I was pleased & I would absolutely stay here again- The bad 1st: it was not quiet (we had an end room?1st room at the top of the stairs) and incessantly heard slams from the outside door all night long. The fridge was loud as well with ice cubes clanking all at once in intervals throughout the night, and the toilet was broke & ran the whole time. I did not bother the front desk- as I know how to fix a toilet but it needed a new part so I had to fix it daily to keep it from hissing. That's not a big deal to me as I am sure someone would have been up immediately had I asked. There were some stains on carpets and handprints on doors but only in the interior of the hall. The hottub was broke the entire stay and I really looked forward to using it. Now the good which outweighed the bad by far:. The room was very clean- and staff were impeccable about getting anything I wanted, and very friendly. The BEST breakfast - everything was fresh, clean counters and topped off. This was not easy- as at times there were HERDS of people in there- and yet they kept breakfast piled high and were asking if anyone needed anything- I wasn't expecting this (nor would I have) and the food was really good, so good in fact, I never ate breakfast anywhere else. Tip- weekends breakfast is served an hour later than weekdays. And- its busiest about an hour-15 minutes after it opens.
Stayed 4 nights in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Thank you for all the comments. We appreciate so we can use these guidelines as a tool for training. Thank you for staying with us and so understanding. Hope to see you again in the future.

2/10 Terrible

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right next to the freeway. Our room was closest to the freeway. We hardly slept due to all the noise from the vehicles.
Stayed 2 nights in Nov 2022
Response from Kymberly GM on Nov 28, 2022
Sorry to hear you did not sleep well. The freeway is definitely a factor to some guests from the noise. Hopefully you will give us another chance and request away from the freeway. While we can't promise no noise, we can certainly do our best to get you checked in on the other side. Thank you for staying with us.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Noisy AC
Stayed 2 nights in Oct 2022
Response from Kymberly GM on Oct 24, 2022
Thank you Rosemary - we will check that AC noise to see what we an do about it. Thanks for the heads up.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Kymberly GM on Aug 23, 2022
Thank you for staying with us! Hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
The room was lovely, and the breakfast was bigger-and-better than I had been anticipating. The staff were exceptionally helpful when I left something behind.
Stayed 7 nights in May 2022
Response from Kymberly GM on Jun 14, 2022
Thank you for staying with us!

6/10 Okay

Ebony, Peoria

Liked: Staff & service
My room was on the first floor and I couldn't open my blinds because people were able to walk by my window. And the rooms are dark
Stayed 3 nights in May 2022
Response from Kymberly GM on Jun 14, 2022
Thank you for letting us know about your stay. We hope to see you again.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Many guests were using the place as their extended living home, which was fine until the people downstairs fried fish…… ew. There was an odor when I first checked in also. However in our room, it was clean and no complaints.
Stayed 2 nights in May 2022
Response from Kymberly GM on Jun 14, 2022
Thank you for staying with us. I am happy you had a clean room while here. Hope to see you again.

10/10 Excellent

Robert R DeVaney

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went out of the way to make sure we got a great room and where treated well.
Stayed 2 nights in May 2022
Response from Kymberly GM on Jun 14, 2022
Thank you for staying with us. We appreciate it!

6/10 Okay

Jennifer

Stayed 1 night in May 2022

10/10 Excellent

VERONICA

Stayed 1 night in Apr 2022

10/10 Excellent

D. Dee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff is amazing, our room had a couple little problems, we called down and maintenance was up with in 15 min, we were there for a wedding and every time we asked for something the staff helped us and made our time there help us to be calm.
Stayed 4 nights in Apr 2022
Response from Kymberly GM on May 4, 2022
Thank you for the kind comments - we appreciate you. See you next time you are in Peoria!

10/10 Excellent

Jenna

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked Kimberly from the time I spoke to her on the phone until we met when we arrived on the property. She is a great asset to Marriott! She is always pleasant, professional and so personable! We liked our stay so much we plan to come back and stay the next time we are in the Phoenix area.
Stayed 6 nights in Apr 2022
Response from Kymberly GM on May 3, 2022
Thank you so much for the kind words. We appreciate you and enjoyed meeting you and your husband. See you next time!

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, enjoyed our stay.
Stayed 2 nights in Apr 2022
Response from Kymberly GM on Apr 27, 2022
Thank you staying with us!

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first Residence Inn experience. It was very good. Staff friendly & professional. Location was good for us.
Stayed 4 nights in Apr 2022
Response from Kymberly GM on Apr 29, 2022
Thank you for your stay! We appreciate you so much.

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Choice of hotel was based on reputation as well as location to Airport and most of all round the clock airport shuttle. I received a text in the middle of the night that a Lyft driver would be picking me up at 4:20 am. Many confused guests standing out front at 4:30 am because there was no shuttle driver.
Stayed 4 nights in Apr 2022
Response from Kymberly GM on Apr 29, 2022
My apologies that you were waiting on a shuttle. Our hotel is 32 miles from the hotel and we do not have hotel shuttle. I am happy to know you made it safely and enjoyed the hotel.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, nice pool, & easy parking
Stayed 8 nights in Apr 2022
Response from Kymberly GM on Apr 27, 2022
Thank you for letting us know you enjoyed your stay!

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was very friendly
Stayed 1 night in Apr 2022
Response from Kymberly GM on Apr 18, 2022
Thank you for the nice comments - we appreciate you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems during check in. Front desk called the room shortly after check in to see how the room was. Free breakfast. My son loved the basketball court outside.
Stayed 1 night in Apr 2022
Response from Kymberly GM on Apr 18, 2022
Thank you for staying with us!