Ratings based on 225 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Kept disappointing us

Posted Jun 4, 2015
Cons: As above
Location: Phoenix is a great place to visit, with loads to do
In a few key points: - Everything needs upgrading – everything is dated and smells old - The AC unit is SO loud in the room that it wakes you up in the night, and the ventilation system allows cockroaches and spiders in - Breakfast is OK, but the same thing every day and they don't check the dates on things, as loads of the yoghurts were out of date - There are no ovens in the rooms (just a microwave and a hob), so not sure how the hotel can claim 'full kitchen' is included - All the crockery was dirty so had to be put through the dishwasher before use - The hotel location is pretty good – near to the highway and to loads of restaurants and shops, which was the only blessing It wasn't a cheap stay either. I certainly wouldn't come back here.
Comment from Hotel Management
Aug 11, 2015 by Macey D, Hotel Management
Hi there, I wanted to reach out and first thank you for your recent review. We strive to ensure guest satisfaction is exceeded upon each visit and we obviously missed that mark with you. Please know that we are looking into each item you've mentioned and look forward to "wow-ing" you next time! Our renovations are scheduled and excited changes are around the corner... please come see us again so that we can show you what we are really all about. Thank you, Macey D, General Manager
5 out of 5
Recommended
for Couples
by Jose from Hutchinson, Kansas

Will recommend this one!

Posted May 15, 2015 on Hotels
Overall a very comfortable stay.The cleanness & hospitality from front desk,housekeeping & breakfast service was excellent.
Comment from Hotel Management
Aug 8, 2015 by Macey, Hotel Management
Hey Jose, Thank you so much for the awesome feedback! The Residence Inn Phoenix Mesa makes customer service our number one priority and we are thrilled that it made a difference to you and your visit. We look forward to having you back again soon! Macey D, General Manager
3 out of 5
Recommended
for Families
by Gary from Oregon

Weekend stay

Posted May 12, 2015 on Hotels
We arrived at 230 and was told we had to wait until 3 to check in, without knowing the area, it was a bit frustrating after a long morning of traveling. THe stay was ok, our room was near he golf course and they started mowing at 5am waking us up. The staff was friendly and my son enjoyed the breakfast. Close to major freeway.
Comment from Hotel Management
Aug 8, 2015 by Macey, Hotel Management
Dear Gary, Thank you so much for the review- candid feedback such as this provides us with areas of focus to ensure consistent improvement to our services. We have already contacted the neighboring golf course in fact... there will be no more early morning mowing thanks to you :) We hope to see you again soon; it is our pleasure to serve! Macey D, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted May 12, 2015 on Hotels
Comment from Hotel Management
Aug 8, 2015 by Macey, Hotel Management
Hi there, Thank you for the 4-star review! We look forward to exceeding your expectations even more so during your next stay! Macey D, General Manager
5 out of 5
Recommended
for Families
by A verified traveler

Comfortable and welcoming

Posted May 5, 2015 on Hotels
Hotel staff were very helpful in getting us settled quickly after a long road trip. Definitely a nice room and hotel. They even gave a coupon towards a local eatery!
Comment from Hotel Management
Aug 8, 2015 by Macey, Hotel Management
Hi There, We just want to say THANK YOU for the great review! The Residence Inn Phoenix Mesa is focused on customer service in every aspect- we are so glad we were able to recommend a great local restaurant and you found getting out-and-about to be so enjoyable. Come see us again! Macey D, General Manager
4 out of 5
Recommended
for Families
by Clinton from Frisco, TX

Nice 4 night visit

Posted Mar 19, 2015 on Hotels
4 nights, nice area in an otherwise so-so city. Hotel was clean, staff was courteous and helpful. The kitchen was adequate and served it's purpose, not modern, but quite funstional. The pool area was nice and well maitained. The breakfast was basic there were multiple choices, but after 4 days a bit more variety would have been nice. In general a very pleasant stay.
Comment from Hotel Management
May 30, 2015 by Macey, Hotel Management
Hi Clinton, Thank you for all of the helpful feedback, comments such as yours provide us with excellent areas to continue to improve upon! Thank you for the compliments of our staff and hotel in general as well... I look forward to sharing the kudos with our team! Macey D, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Minimal for the $

Posted Mar 18, 2015
Pros: Location
Location: Spring training fields for professional baseball
Hotel could use some refresh; good location for all that wish to see the spring training games for baseball which likely caused the seemingly high price for a basic suite type room
Comment from Hotel Management
Mar 27, 2015 by Macey, Hotel Management
Hi Bill, I'd like to thank you for the honest feedback. We are in a perfect location for Spring Training and the hotel fills up pretty quickly during this time of year for that reason... whether your a Cubs or an As fan, this is the place to be! We are looking forward to an upcoming renovation and hope that you'll be back next year to experience the changes and have some fun at the ballparks again. Thanks again, Macey D, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
great staff. hotel needs a little update but it is fine just starting to show wear.
Comment from Hotel Management
Mar 19, 2015 by Shawn M - Front Desk Supervisor, Hotel Management
Thank you so much for taking the time to review our property and the kind words regarding our staff! I look forward to sharing your comments with them! Come see us again soon!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Fine

Posted Feb 13, 2015 on Hotels
Great stay
Comment from Hotel Management
May 30, 2015 by Macey, Hotel Management
Thank you! Come see us again soon :) Macey D, General Manager
5 out of 5
Recommended
for Couples
by Robert from Thatcher, az

Mesa fun

Posted Jan 28, 2015 on Hotels
Great place for a get a way. Located close to many attractions. Service and all were great.
Comment from Hotel Management
May 30, 2015 by Macey, Hotel Management
Hey Robert, Thanks for the compliments! We try hard to make each stay the best possible we can deliver, I'm so glad we made a difference to you! We hope to see you again soon. Macey D, General Manager