Outdoor pool, cabanas (surcharge), sun loungers

Reviews of Royal Palms Resort and Spa, part of Hyatt

5 out of 5
Royal Palms Resort and Spa, part of Hyatt
5200 E Camelback Road, Phoenix, AZ

Reviews

9.2

Wonderful

Rating 10 - Excellent. 730 out of 1001 reviews" "
Rating 8 - Good. 165 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 35 out of 1001 reviews" "
Rating 2 - Terrible. 10 out of 1001 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful!! The scenery is awesome! The staff was wonderful and ensured i was comfortable and my needs were taken care of. I would definitely stay here again my next trip to Phoenix. Oh, my spa experience was wonderful!!
Stayed 3 nights in Feb 2024
Response from Royal Palms Resort & Spa on Feb 21, 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are pleased to know that you had a wonderful time at the resort and enjoyed your stay. We look forward to your return visit!

10/10 Excellent

Tom

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Warm and inviting atmosphere in bar and restaurant. Staff very friendly and accommodating.
Stayed 5 nights in Jan 2024
Response from Royal Palms Resort & Spa on Feb 5, 2024
Hello Tom, Thank you for sharing your review with us. We are glad to know you had a great time on property. We hope to welcome you back again soon!

10/10 Excellent

Karen, Huntington Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's absolutely gorgeous. Our room was clean and cozy. We had beautiful views from our patio. We walked around the resort and enjoyed every moment. It was relaxing just to be on the grounds. The stay was worth every penny.
Stayed 3 nights in Jan 2024
Response from Royal Palms Resort & Spa on Feb 5, 2024
Hello Karen, Thank you very much for taking the time to share your feedback with us. We are happy to hear that you had such a wonderful time. We look forward to welcoming you back again soon!

10/10 Excellent

leyton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorites! Quiet. Lots of ambiance. It's just so easy to feel relaxed there.
Stayed 1 night in Dec 2023
Response from Royal Palms Resort & Spa on Jan 8, 2024
Hello Leyton, Thank you very much for sharing your review with us. We are happy to hear that you enjoyed your visit!

8/10 Good

Mohammed

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific experience!
Stayed 3 nights in Dec 2023
Response from Royal Palms Resort & Spa on Jan 8, 2024
Hello Joshua, Thanks so much for your review! We hope to welcome you back again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Ross, Swarthmore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms is a wonderful unique resort and T Cook’s is one of the best restaurants one could enjoy. A magical place to stay.
Stayed 3 nights in Nov 2023
Response from Royal Palms Resort & Spa on Dec 19, 2023
Hello Ross, Thank you for taking the time to share your review with us. We are happy to hear that you had a wonderful experience and we look forward to welcoming you back again soon!

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

Marisol

Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoil yourself, stay here!
Absolutely magnificent. Staff super friendly, the property is amazing and very well kept. From the valet guys (super nice and warm guys), to reception (professional and very welcoming) to the barman and servers at T Cooks. Eat on property, the food is amazing. The non alcoholic cocktails were also fantastic. All the historical nuances of the mansion are preserves, it's so beautiful. Alvador spa experience was fantastic.
Stayed 1 night in Dec 2023
Response from Royal Palms Resort & Spa on Dec 5, 2023
Hello Kimberly, Thank you very much for taking the time to share such a wonderful review. We truly appreciate the feedback and details of your visit. We look forward to sharing with our team and welcoming you back soon!

10/10 Excellent

philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the resort was great staff was great T cooks was great the only thing that got me was that there was really nothing to do at night in the hotel but go to the bar and listen to a house type band that was not to my liking . i would have liked to play darts or shoot some pool or anything else other then sit and stare at the stars and listen to old people
Stayed 3 nights in Nov 2023
Response from Royal Palms Resort & Spa on Nov 29, 2023
Hello Philip,We are so happy to hear that you enjoyed your experience with our staff and at T. Cook's. We do appreciate your additional feedback and this is helpful to share with our teams. We hope to see you again soon!

8/10 Good

Jonathan, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely enjoyed our stay. Service is outstanding. Food was great and a lot on each plate. Pool was nice. We look forward to going again.
Stayed 6 nights in Nov 2023
Response from Royal Palms Resort & Spa on Nov 29, 2023
Hello Jonathan, Thank you so much for your review. We are happy to hear that you had such a great time. We look forward to welcoming you back again soon!

10/10 Excellent

craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was simply amazing… every interaction was above standard… beautiful property!!
Stayed 2 nights in Nov 2023
Response from Royal Palms Resort & Spa on Nov 29, 2023
Hello Craig, Thank you so much for the kind words. We appreciate your review and look forward to having you back soon!

8/10 Good

Patricia

Traveled with group
Extra charges
Was disappointed that there was a high resort fee and you had to valet your car and then they charged for parking. That seemed excessive
Stayed 2 nights in Nov 2023

10/10 Excellent

Raegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing thanks!
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas, Stockton

Liked: Cleanliness, staff & service, property conditions & facilities
Magnificent historical property
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Traveled with partner
A beautiful, romantic getaway! Highly recommend! Excellent service and fantastic dining options. We can’t wait to return!
Stayed 2 nights in Oct 2023
Response from Royal Palms Resort & Spa on Oct 23, 2023
Hello Stephanie, Thanks so much for sharing your feedback with us! We are glad to know that you enjoyed your time at the resort. We look forward to welcoming you back.

10/10 Excellent

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer old world charm in an environment that is warm, inviting and first class. After staying there for 5 days, I have to give kudos to the staff. Every interaction was friendly, helpful and professional. The property itself is awesome. It has charm, terrific views of Camel Back mountain, and is set up so that corporate events, weddings are kept separate and private from individual and family guests. I will definitely be going back.
Stayed 5 nights in Oct 2023
Response from Royal Palms Resort & Spa on Oct 23, 2023
Hello Jeff, Thank you for taking the time to provide your review. We are so happy to hear that you had a great time on property and interacting with our staff. We hope to welcome you back again in the near future!

10/10 Excellent

Iryna, Carol Stream

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 2 nights in Oct 2023

10/10 Excellent

Sandy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit disappointed . The last time I was here, it was not owned by Hyatt. It seems a bit run down in areas and not well cared for. The check in area seemed cluttered and tacky. I remember it as pristine, very up- scale and classy. It just seemed like another commercial property— not unique— and overpriced. Disappointed!
Stayed 1 night in Oct 2023
Response from Royal Palms Resort & Spa on Oct 2, 2023
Hello Sandy, We appreciate you taking the time to share your feedback with us. We are sorry to have missed the mark on maintaining expectations. We will provide this comment to our teams for further review.

10/10 Excellent

kenji

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
host and help very nice
Stayed 1 night in Sep 2023

10/10 Excellent

Janna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Teresa

Stayed 2 nights in Aug 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marlena

Stayed 1 night in Aug 2023

10/10 Excellent

Erron

Stayed 1 night in Aug 2023

10/10 Excellent

Beatriz

Stayed 1 night in Aug 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
small but big issue
Good Afternoon, The resort and all the staff was very pleasantly receiving and the ambiance was truly a delight for my wife an I. Only issue, and unfortunately is a big one for us, is that our room was infested with assortments of bugs (ants and tiny spiders) We checked in late in the evening and didn't notice them till our next morning showers....First easily noticed on the The shower curtain, which made us look down throughout the floor and therefore noticed that they were everywhere on the floor from that point forward traced them into the bedroom and near the fireplace. I presented the issue first thing, brought some of the physical proof on a piece of toilet paper of the bugs we killed. The staff was very attentive & apologetic but was also told not much could be done about it other then refunding a resort fee. It was only a 1 Night stay for us but Wife and I are not feeling very accommodated about that. -Rob Medina
Stayed 1 night in Jul 2023

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort. So peaceful and unique. Definitely would stay here again!
Stayed 3 nights in Jul 2023
Response from Royal Palms Resort & Spa on Aug 3, 2023
Hello Julie, Thank you for your review. We are happy to know that you enjoyed your experience. We look forward to welcoming you back again soon!

10/10 Excellent

Renita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I chose this property for a mother/daughter getaway. It was perfect!! The staff was amazing and other than the Arizona summer heat, the stay was absolute perfection.
Stayed 2 nights in Jul 2023
Response from Royal Palms Resort & Spa on Jul 27, 2023
Hello Renita, Thank you so much for sharing your review. We are so happy to hear that you and your daughter had a great time. We look forward to welcoming you back again soon!

10/10 Excellent

Arturo

Traveled with partner
Liked: Amenities
Excellent customer service. They took us personally to our room. They welcomed us with a glass of wine. Can't get any better than that.
Stayed 1 night in Jul 2023

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place! Already planning for next year
Stayed 4 nights in Jul 2023
Response from Royal Palms Resort & Spa on Jul 27, 2023
Hello Brandy, Thank you for your review. We are thrilled to hear you had a great time and certainly look forward to hosting you again soon!

10/10 Excellent

Georgette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will come back, was just there for one night and never really got a fair chance to see the entire Resort, what we saw looked beautiful
Stayed 1 night in Jul 2023
Response from Royal Palms Resort & Spa on Jul 27, 2023
Hello Georgette,Thank you for your review. We are happy to know you enjoyed your brief time on property. We definitely look forward to hosting you again in the near future for a longer stay!

8/10 Good

Audrianna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like how the room didn’t come with a fridge, but it did come with a fully stocked bar. At least leave some room in the fridge for personal items please. Adding $35 to an already $350/night stay for a mini fridge is pushing it a bit. Other than that, everything was excellent. I’d suggest adding better circulation near the bathroom vanity, it got really hot there during the day. The valet was excellent, customer service perfect, breakfast in the morning was amazing, I loved the 2 egg breakfast with bacon. The soaps smell amazing, herbal with lemon grass. 24/7 pool was very peaceful at 11pm, and we had no interruptions during our stay. Probably will book again. definitely will if a fridge is included in the room at no added cost,
Stayed 1 night in Jul 2023
Response from Royal Palms Resort & Spa on Jul 27, 2023
Hello Audrianna, Thank you for sharing your review with us. We are glad to know you enjoyed your time overall and we will share your additional feedback with our teams as well. We look forward to welcoming you back again soon!

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property, wonderful staff!
Stayed 1 night in Jul 2023
Response from Royal Palms Resort & Spa on Jul 27, 2023
Hello Chase, Thank you for your review! We are glad you enjoyed your time at the resort!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Stayed 1 night in Jun 2023

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful property. Wish we we had more time to enjoy.
Stayed 1 night in Jun 2023
Response from Royal Palms Resort & Spa on Jun 22, 2023
Hello Robert, Thank you for sharing your review. We hope to welcome you back again soon, for a longer visit!

10/10 Excellent

Summer Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Historical Gem
The grounds were stunning, our casita gorgeous, and the food delicious. I have stayed before and will be back! We love Royal Palms!
Stayed 3 nights in Jun 2023
Response from Royal Palms Resort & Spa on Jun 22, 2023
Hello Summer, Thank you for your kind review. We are thrilled to hear that you enjoyed your time on property. We look forward to having you back with us in the near future!

10/10 Excellent

Guna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel and service
Stayed 2 nights in Jun 2023
Response from Royal Palms Resort & Spa on Jun 22, 2023
Hello Guna, Thank you for sharing your review. We are happy to know you enjoyed your experience at the resort!

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023

10/10 Excellent

Christina, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the Royal Palms Resort and Spa. It is beautiful and the hotel and spa staff were great. The restaurant was delicious as well.
Stayed 2 nights in Jun 2023
Response from Royal Palms Resort & Spa on Jun 22, 2023
Hello Christina, Thank you so much for your review. We are thrilled to know you enjoyed your time on property! We look forward to having you back with us soon!