Posted Dec 15, 2016
A pleasing location and hotel appearance but disappointing staff and hidden expenses. Valet parking was not an option but was demanded. We chose to park our vehicle the second and third night as the parking is 30 seconds from our hotel room door. Still got charged over $30 a night for valet. When asked why, staff told me that everyone is charged this fee no matter what. Also a $25 resort fee per night. I would have been OK with this if I was informed upon arrival. When I checked in, there was no info given about anything. "Here is your room key and have a nice stay". I would expect this from a lesser hotel but was not expecting such poor treatment here. The one bright side was the pool staff. They were exceptional.