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Reviews of Scottsdale Marriott Old Town

3.5 out of 5
Scottsdale Marriott Old Town
7325 E 3rd Ave, Scottsdale, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 301 out of 482 reviews" "
Rating 8 - Good. 129 out of 482 reviews" "
Rating 6 - Okay. 35 out of 482 reviews" "
Rating 4 - Poor. 11 out of 482 reviews" "
Rating 2 - Terrible. 6 out of 482 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marry

Traveled with group
Liked: Cleanliness
Pool area is quite rundown but the room was spacious and clean.
Stayed 3 nights in Apr 2024
Response from MVA on Apr 16, 2024
Dear Marry,Thank you for sharing your feedback. We appreciate you staying with us!

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to old town shops and restaurants.
Stayed 4 nights in Mar 2024
Response from MVA on Apr 4, 2024
Dear Benjamin,Thank you for sharing your feedback! We look forward to hosting you again in the future!

8/10 Good

ninochska

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Unfortunately, I had to call for cleaning for an armless chair that had a horrible stain right in the middle. They tried to steam clean it but it was super stubborn. I had to ask for it to be replaced/ remove. After that, I didn’t experience any other issues. Parking is extra unless you find street parking.
Stayed 6 nights in Mar 2024
Response from MVA on Apr 2, 2024
Dear ninochska,Thank you for sharing your feedback. We appreciate you staying with us!

2/10 Terrible

Luis

Traveled with family
We were 2 adults, 2 kids. So we got a room with a queen bed and a sofa bed. The sofa bed was so uncomfortable and hard that not even the kids could sleep on it. I mean, a homeless could have slept more comfortable in the street than in that awful sofa bed! The kids ended up sleeping in the bed with us so we were 4 people trying to fit like a Tetris board in one bed. I mean nobody slept, it was a night from hell. We were just there for one night as we’re coming from flagstaff and the next day we had to take a flight from phoenix. If we were to stay more than 3 1 night we would have left the hotel immediately.
Stayed 1 night in Mar 2024
Response from MVA on Apr 2, 2024
Dear Luis,Thank you for sharing your feedback. Your feedback has been shared with our leadership team. We appreciate you staying with us.

10/10 Excellent

Steven, Waterford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel about 2 blocks from the 5th Ave shopping district in Old Town Scottsdale.
Stayed 3 nights in Mar 2024
Response from Michael on Mar 22, 2024
Dear Steven,Thank you for sharing your feedback. We appreciate you staying with us!

10/10 Excellent

Rusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on Mar 22, 2024
Dear Rusty,Thank you for sharing your feedback. We appreciate you staying with us!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place close to Scottsdale stadium. Great restaurants nearby. Fun shopping.
Stayed 3 nights in Mar 2024
Response from Michael on Mar 4, 2024
Dear James,Thank you for sharing your feedback! We look forward to hosting you again in the future!

6/10 Okay

Richard

Stayed 2 nights in Jan 2024
Response from Michael on Mar 20, 2024
Dear Richard,Thank you for sharing your feedback. We appreciate you staying with us.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid property in a great location
Stayed 3 nights in Dec 2023
Response from MA on Jan 10, 2024
Dear Stephen,Thank you for sharing your feedback! We look forward to hosting you again soon!

10/10 Excellent

Juliann, Bradford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful propery, great location.
Stayed 1 night in Dec 2023
Response from MA on Jan 10, 2024
Dear Juliann,Thank you for sharing your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Larry

Stayed 3 nights in Dec 2023
Response from MVA on Jan 4, 2024
Dear Larry,Thank you for sharing your feedback. We look forward to hosting you again!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MVA on Dec 26, 2023
Dear Vickie,Thank you for sharing your feedback! We look forward to hosting you again!

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MVA on Dec 18, 2023
Dear Crystal,Thank you for sharing your feedback! We look forward to hosting you again in the future!

8/10 Good

Donna

Traveled with family
Gave us a handicap room. Didn’t like the bathroom and didn’t need the handicap The bathroom was inconvenient and not enough counter space Need a mirror in the bedroom.
Stayed 1 night in Dec 2023
Response from MVA on Dec 5, 2023
Dear Donna,Thank you for sharing your feedback. Your feedback has been shared with our leadership team. We appreciate you staying with us.

6/10 Okay

Caylin

Liked: Cleanliness, property conditions & facilities
Response from MVA on Nov 30, 2023
Dear Caylin,Thank you for sharing your feedback! We appreciate you staying with us!

4/10 Poor

Rachael

Disliked: Cleanliness, property conditions & facilities
It was incredibly noisy, could hear noise with windows and doors closed. Beds weee very clunconfirtable
Stayed 2 nights in Nov 2023
Response from MA on Nov 28, 2023
Dear Rachael,Thank you for sharing your feedback. We appreciate you staying with us.

10/10 Excellent

Ana

Business traveler
Liked: Property conditions & facilities
Clean facility with large suite rooms in the heart of Old Town Scottsdale
Stayed 1 night in Nov 2023
Response from MA on Nov 28, 2023
Dear Ana,Thank you for sharing your feedback. We appreciate you staying with us.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MVA on Nov 17, 2023
Dear Greg,Thank you for sharing your feedback! We look forward to hosting you again!

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MA on Nov 13, 2023
Dear Greg,Thank you for sharing your feedback! We look forward to hosting your again in the future!

10/10 Excellent

Marina

Business traveler
Location
Stayed 1 night in Nov 2023
Response from MA on Nov 9, 2023
Dear Marina,Thank you for staying with us!

10/10 Excellent

Gary and Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff.
Stayed 2 nights in Nov 2023
Response from MVA on Nov 6, 2023
Dear Gary & Anita, Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, front desk & bar. Rooms were clean & spacious, just a bit outdated, especially bathroom. Small shower, low water pressure, too large of showerhead for small shower & low water pressure.
Stayed 1 night in Oct 2023
Response from MA on Oct 31, 2023
Dear Dawn,Thank you for sharing your feedback! We will share your feedback with our leadership team.

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
Very nice staff and location
Stayed 4 nights in Oct 2023
Response from MA on Oct 23, 2023
Dear Jeffrey,Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MVA on Oct 11, 2023
Dear Gayle,Thank you for sharing your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Gretchen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended.
Stayed 1 night in Sep 2023
Response from MVA on Oct 2, 2023
Dear Gretchen,Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Sharell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MVA on Oct 2, 2023
Dear Sharell,Thank you for your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connie at Check-in was great.
Check in was especially excellent with Connie at the reception desk. Very friendly, helpful and professional. Wonderful welcome!
Stayed 1 night in Sep 2023
Response from MA on Sep 11, 2023
Dear Gerald,Thank you for sharing your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Kristen

Stayed 2 nights in Sep 2023
Response from MVA on Sep 28, 2023
Dear Kristen,Thank you for sharing your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Sione

Traveled with family
Loved our stayed
Stayed 2 nights in Aug 2023
Response from MVA on Aug 31, 2023
Dear Sione,We are so glad you loved your stay! We look forward to hosting you again in the future!

10/10 Excellent

mark

Stayed 2 nights in Aug 2023
Response from MVA on Aug 22, 2023
Dear Mark,Thank you for sharing your feedback! We look forward to hosting you again in the future!

10/10 Excellent

noah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to old town
Stayed 1 night in Aug 2023
Response from MA on Aug 7, 2023
Dear Noah,Thank you for sharing your feedback! We look forward to hosting you again!

10/10 Excellent

Jessica

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I was at this location due to some personal issues, and was really having a bad time with everything, and the manager yalundra Brown was able to help me out with a lot of things, I’m so glad that she was there To help out. Nice clean spacious room for me and my 2 children. Thanks a lot Yalundra for your help and hospitality!
Stayed 4 nights in Jul 2023
Response from MA on Jul 24, 2023
Dear Jessica,Thank you for sharing your feedback! We look forward to hosting you again in the future.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Liked it all
Stayed 1 night in Jul 2023
Response from MA on Jul 18, 2023
Dear Lynette,Thank you for sharing your feedback! We look forward to hosting you again in the future!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from MA on Jun 21, 2023
Thank you! We look forward to hosting you again!

4/10 Poor

Henry

Stayed 4 nights in Jun 2023
Response from MA on Jul 10, 2023
Dear Henry,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time! For my best friends birthday!!
Stayed 2 nights in Jun 2023
Response from MA on Jun 13, 2023
Dear Jessica,We are so happy to hear you had a great time! We look forward to hosting you again in the future!

10/10 Excellent

ELENA

Stayed 1 night in Jun 2023
Response from MA on Jun 12, 2023
Thank you, Elena! We look forward to hosting you again in the future!

4/10 Poor

King Wah

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The staff are not friendly and when we ask questions, most of the answer is "" I do not know" I prefer some small hotel instead this top end where the staff and surrounding is unfriendly No more for me in Marrioits
Stayed 1 night in May 2023
Response from MA on May 22, 2023
Dear Mr. Wah,Thank you for taking the time to let us know about your experience while staying with us. The experience we delivered is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the rest of the leadership team to ensure the necessary guidelines are in place and reviewed to prevent similar issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Paul

Liked: Staff & service, amenities, property conditions & facilities
Didn't like that Fox News was playing in the elevators. Put on the Food Network or H&G TV.
Stayed 3 nights in May 2023
Response from MA on May 16, 2023
Dear Paul,Thank you for your feedback. I will share your message with our leadership team. We look forward to hosting you again in the future!

4/10 Poor

Martina

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool was under const. They gave access a block at a courtyard. Small and no shade. If I wanted there pool, I would have stayed there. Young host was rude. Sunday loud construction could stay in the room.
Stayed 4 nights in Apr 2023
Response from MA on May 1, 2023
Dear Martina,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

LORRIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff at the front desk was wonderful, she upgraded our room to a view and gave us some free stuff, she was fabulous. The room did not have enough pillows for the three of us and there were only two towels for the three of us, which we did not discover until you got out of the shower and too late to ask front desk for more towels. The beds and pillows were also very uncomfortable.
Stayed 1 night in Apr 2023
Response from MA on Apr 24, 2023
Dear Lorrie,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maid didnt come two days to clean.
Stayed 5 nights in Apr 2023
Response from MA on Apr 14, 2023
Dear Nicholas,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

6/10 Okay

William

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The lobby is very nice with friendly staff at the Starbucks and restaurant. The room, however was very dated with worn carpet and old, filthy shower tile. The tile was so bad I thought there were large chunks of dirt on the floor. Turns out, it was just stains on the old tile.
Stayed 3 nights in Mar 2023
Response from MA on Mar 30, 2023
Dear William,Thank you for sharing your feedback. I will share your message with our leadership team. We look forward to hosting you again in the future.

10/10 Excellent

Isabel

Traveled with partner
Liked: Staff & service, amenities
Great walking distance to shopping and restaurants. Starbucks on site. Clean rooms and well maintained.
Stayed 1 night in Mar 2023
Response from MA on Mar 29, 2023
Dear Isabel,Thank you for staying with us! We look forward to hosting you in the future!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, amenities
Everything was great until Check out. The girl was obviously distracted by something else and decided to help two other ppl while she was assisting me with checkout.
Stayed 3 nights in Mar 2023
Response from MA on Mar 27, 2023
Dear Daniel,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay
We came to Scottsdale for SF Giants Spring Training. Awesome service, friendly staff. The location is within walking distance to all the restaurants, bars, and Scottsdale Stadium.
Stayed 3 nights in Mar 2023
Response from MA on Mar 21, 2023
Thank you for staying with us! We look forward to hosting you again in the future!

6/10 Okay

Johnny

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The pool was ender construction !! One of only 2 elevators was out (not working) The parking structure was wet, and exiting the structure was a problem... The scanner was not working well. several times it took us over a minute to get the gate to lift. The shower was not adequately filled with soap, had to shower with shampoo. We still had paid full price, yet if we came in without a prepaid stay it was "Substantly" cheaper to stay there.
Stayed 3 nights in Mar 2023
Response from MA on Mar 17, 2023
Dear Johnny,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable.
Stayed 4 nights in Mar 2023
Response from MA on Mar 15, 2023
Thank you for staying with us! We look forward to hosting you again in the future!

10/10 Excellent

JAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from MA on Apr 4, 2023
Dear JAnna,Thank you for staying with us! We hope to host you again in the future!

10/10 Excellent

Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Conviently close to everything!
Stayed 4 nights in Feb 2023
Response from MA on Mar 9, 2023
Thank you for staying with us! We hope to host you again soon!