Outdoor wedding area

Reviews of The Scottsdale Plaza Resort & Villas

4 out of 5
The Scottsdale Plaza Resort & Villas
7200 N Scottsdale Rd, Paradise Valley, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1407 out of 2066 reviews" "
Rating 8 - Good. 400 out of 2066 reviews" "
Rating 6 - Okay. 151 out of 2066 reviews" "
Rating 4 - Poor. 68 out of 2066 reviews" "
Rating 2 - Terrible. 40 out of 2066 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Arpit

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Mar 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third visit, can easily see a fourth in the future.
Stayed 6 nights in Mar 2024
Response from Emily on Mar 28, 2024
We love to hear from repeat guests and we look forward to seeing you again at The Scottsdale Plaza Resort.

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was perfect for families.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 28, 2024
It is fantastic to hear that you enjoyed your experience at The Scottsdale Plaza Resort. Thank you for the compliments we look forward to seeing you in the future.

10/10 Excellent

Verna Dawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Good service
Stayed 2 nights in Mar 2024
Response from Emily on Mar 28, 2024
We are pleased that you enjoyed your time at the Scottsdale Plaza Resort and hope that you will be able to return soon. Thank you for the compliments!

10/10 Excellent

Sheena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! It’s centrally located, clean and offers a lot!
Stayed 3 nights in Mar 2024
Response from Emily on Mar 28, 2024
We are very pleased to hear that you enjoyed your vacation with us. Thank you for the recommendation! Please keep us in mind the next time you plan to vacation in Scottsdale.

8/10 Good

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and you’re definitely paying for that. The rooms are nice and simple but don’t feel like much of a step up from something like a Days Inn for the price. Upon arrival to our room we noticed the toilet had obviously been used *gross* but the staff were excellent and attentive whenever we spoke. The room was very clean overall. Also this may not be the best place for sleeping in as the grounds keepers start leaf blowing at 8am. Overall we enjoyed our stay but did not feel like it was a good value. We would stay again if there was a considerable sale.
Stayed 5 nights in Mar 2024
Response from Emily on Mar 28, 2024
Thank you for taking the time to provide feedback about your recent stay. We are sorry to hear that your stay did not meet your expectations. Our team prides itself on guest service and are concerned when our efforts fall below our guest’s expectations. We take all guest comments seriously as they assist us in improving our services. Hopefully you will consider returning and give us another opportunity to impress.

8/10 Good

Dayna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful however rooms felt like I was in a motel. I didn't realize they were older motel building wrapped around resort and we had to walk up one story with our luggage to top motel room. Room was decorated /updated design nicely but our main issue that both my hubby and I felt was that it was very very dark in room and not well lit at all. Also noticed a strange odor in our room that we could not tell if it was from a sewer system but it was a bad odour for the 3 nights we stayed as soon as you entered the room. Older hotel area I assume they put me in and the structure is like a motel. Overall it was a good stay. Restaurants were wonderful, all staff in restaurants and front desk were super friendly. The pools were also very nice!
Stayed 3 nights in Mar 2024
Response from Emily on Mar 28, 2024
Thank you for your review and for staying at the hotel. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry to hear that you and experienced inconvenience due to the poor smell and lighting in your guest room. I understand how frustrating these matters can be and I am sorry our hotel staff was not able to address this issue appropriately.

8/10 Good

sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emily on Mar 28, 2024
Thank you for choosing The Scottsdale Plaza Resort & Villas.

4/10 Poor

Laurie

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Emily on Mar 25, 2024
Laurie, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Heidi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great check in process
Stayed 1 night in Mar 2024
Response from Emily on Mar 25, 2024
Heidi, thank you for providing your review of your recent stay. We would love to host you at our resort during your future travels to Scottsdale.

2/10 Terrible

Christopher, Park City

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is very unfriendly. Resort fee of $35 provides no value or anything at all.
Stayed 1 night in Mar 2024
Response from Emily on Mar 25, 2024
Christopher, thank you for providing your feedback following your recent stay. I apologize that our staff did not provide you with the level of service that you expected. I will share your comments with our staff so that this can be properly addressed.

8/10 Good

Rhonda

Traveled with family
Liked: Cleanliness, staff & service
This property was ok. The rooms were cave-like dark and only had lamps to turn on. It was more like a motel. The property and grounds are really pretty and convenient to what we wanted to do. Fire pits and pool were nice. They will charge you a resort fee per day. We had a nice time but I don’t think I would stay there again.
Stayed 5 nights in Mar 2024
Response from Emily on Mar 21, 2024
Rhonda, thank you for sharing your feedback following your recent stay at The Scottsdale Plaza Resort & Villas. I apologize that our resort did not meet your expectations.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness
Overall we enjoyed our stay! The area was close to Old Town with other restaurants within a mile walking distance. We loved the shuttle option, and JDs lounge had excellent food. The water stations were a great touch and helped us stay hydrated. The rooms are a bit outdated and the windows/doors aren’t sealed the greatest for efficiency. The patio furniture was also very old and could use an update. A nice perk would have been updated smart tvs so we could easily stream movies at night, but we found some channels on the guide that kept us entertained before bed. Overall a very cost efficient stay and would recommend for a family trip or if you’re looking for a lower cost option so you don’t feel guilty leaving the resort for entertainment.
Stayed 4 nights in Mar 2024
Response from Emily on Mar 21, 2024
Karen, thank you for your review following your recent stay at The Scottsdale Plaza Resort & Villas. I will share your feedback regarding your experience with our staff so that we can continue providing excellent service. We cannot wait to have you stay with us the next time you and your family are travelling to the area.

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here. Beautiful, relaxing property.
Stayed 1 night in Mar 2024
Response from Emily on Mar 21, 2024
Taylor, thank you for sharing your review of your recent stay at The Scottsdale Plaza Resort & Villas. We invite you to return to our resort any time you are traveling to the Valley of the Sun.

10/10 Excellent

Paul, Bellevue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We especially like the well kept grounds and the flowers and plants.
Stayed 1 night in Mar 2024
Response from Emily on Mar 25, 2024
Paul, thank you for sharing your feedback following your recent stay at The Scottsdale Plaza Resort & Villas. We invite you to return to our spacious and beautiful resort any time you are traveling to Scottsdale in the future.

10/10 Excellent

Sage

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service across all areas, from the bell staff to the spa. The food was phenomenal, the property was beautiful and quiet. Tracy at the spa was the best massage therapist I’ve ever had. We desperately needed a sunny, relaxing getaway and Scottsdale Plaza delivered. Thank you for a wonderful trip. We only left the property once, to grab coffee at Starbucks across the street when we were up at 5 am before the market opened.
Stayed 3 nights in Mar 2024
Response from Emily on Mar 20, 2024
Sage, thank you for sharing your review of your recent stay at The Scottsdale Plaza Resort & Villas. We cannot wait to have you return to our resort the next time you are looking for a relaxing and sunny getaway.

4/10 Poor

Marian, Templeton

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and Shabby. Hardly what I was expecting based on Expedias rating. *Missing sheers in living room *Fridge set at 47* with no way to adjust *Tired room with broken tiles in bathroom and sink didn't drain *Old beds *Lamp didn't work *Noisy neighbor in adjoining room *Got an ADA room but didn't book that *Window screen in landscape out front
Stayed 2 nights in Mar 2024
Response from Emily on Mar 18, 2024
Marian, I apologize that your experience while staying at The Scottsdale Plaza Resort & Villas did not meet your expectations due to the age of the accommodations. I will share your comments with the proper staff so that this can be taken into consideration during the renovation planning process.

10/10 Excellent

Karolyn, Greeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 2 nights in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 3 nights in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

KARI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

LaDonna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely be back.
Stayed 1 night in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas. We cannot wait to have you stay at our resort the next time you are traveling to Scottsdale.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great, hotel was clean.
Stayed 1 night in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Caroll Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and friendly staff. Unfortunately ours was a short stay, but I could see enjoying this facility for much longer.
Stayed 1 night in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas. I will share your feedback following your recent stay with our staff so that we can continue to provide our guests with excellent and enjoyable experiences.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
不错的度假村
Stayed 1 night in Mar 2024
Response from Emily on Mar 18, 2024
Thank you for choosing The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating, lovely professional staff. Shuttle drivers were very knowledgeable and helpful.
Stayed 1 night in Mar 2024
Response from Emily on Mar 18, 2024
Michelle, thank you for sharing your feedback following your recent stay. I will share your comments regarding your experience with our staff with the rest of our resort staff so that they can continue to provide our guests with professional assistance.

8/10 Good

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Dec 2023
Response from Emily on Mar 11, 2024
Robert, thank you for staying at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Gabriella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on Mar 11, 2024
Thank you for choosing The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Vinod, Danville

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were surprised how nice these VILLAS were. Really liked our stay here. Will come back🙌🙌🎉‼️
Stayed 1 night in Mar 2024
Response from Emily on Mar 11, 2024
Vinod, for sharing your review of your recent stay. We would love to host you then next time that you are traveling to Scottsdale.

8/10 Good

Dayna

My trip is not over yet
Stayed 1 night in Mar 2024
Response from Emily on Mar 8, 2024
Dayna, thank you for stay at The Scottsdale Plaza Resort & Villas.

4/10 Poor

Michael D

Disliked: Property conditions & facilities
This place was probably great 30 years ago. But now it’s extremely dated and not the modern concept of a resort in Scottsdale. The room was substandard but it was clean. Towels were like sandpaper. The lighting in the room was awful and it was overall very dark. I would have preferred, in retrospect, a box motel like Super8. This is NOT worth the cost and I have no intention of ever going back.
Response from Emily on Mar 8, 2024
Michael, I apologize that our resort did not meet your expectations based on the need for updates and improvements. I will share your feedback with our staff so that we can take this into consideration while we plan for renovation.

10/10 Excellent

Medina

Stayed 4 nights in Mar 2024
Response from Emily on Mar 28, 2024
Thank you for choosing The Scottsdale Plaza Resort & Villas.

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property but the service wasn’t so good. We only stayed two nights and the room was never cleaned and our room service breakfast order never arrived.
Stayed 2 nights in Mar 2024
Response from Emily on Mar 6, 2024
Keith, thank you for sharing your review of your recent stay. I apologize that you did not receive the proper level of housekeeping and never received your room service breakfast. I will follow up with the proper staff so this is addressed appropriately.

2/10 Terrible

Tanner

Traveled with partner
Disliked: Amenities, property conditions & facilities
The Bed was Absolutely terrible. Dry wrought on the living room door would not even open or shut. Towels stained . Birds in the fireplace. We got a 1 bedroom suite for Spring training and worst hotel yet! Very expensive and no Luxury or Comfortable!
Stayed 1 night in Mar 2024
Response from Emily on Mar 5, 2024
Tanner, I apologize that the quality of your guest room did not meet your expectations based on the rate that you booked. We are working on plans for improvements and updates for our guest rooms and resort I will share you comments with the proper staff so that this can be addressed.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. Our King Suite was amazing. We hated to leave the room! I camnot wait for another stay-cation and plan to stay nore than one night to enjoy all of the amenities.
Response from Emily on Mar 5, 2024
Noelle, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We cannot wait to host you for your next stay-cation getaway.

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
I'm kinda torn between not knowing exactly where I am at on the map. But, then again for the cost of the stay. There could be a more diverse choices and expenentially more experiences. I am blown away from the lack of noise, polluted air and even though I my first time staying here . The cost for me, even if I have never paid for, anything in this price range. I'm confident though my expectations here. It was well worth it. I am still amazed by the whole thing and I hopefully in the near future. Have a opertunity to do it again for sure
Stayed 1 night in Mar 2024
Response from Emily on Mar 5, 2024
Delbert, thank you for sharing your feedback following your recent stay. We cannot wait to have you return to The Scottsdale Plaza Resort & Villas during your future trips to the surrounding Scottsdale area.

8/10 Good

Emily Marshall

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emily on Mar 6, 2024
Emily, thank you for staying at The Scottsdale Plaza Resort & Villas.

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unit was located on the edge of the property near a street across which there was a construction site. It was ugly and noisy.
Stayed 3 nights in Feb 2024
Response from Emily on Mar 5, 2024
Sarah, I apologize that you were not ideally located while you were staying at our resort. I understand how facing the construction across the street from our resort would make your stay less relaxing. I will share your feedback with our staff so they can consider this while assigning rooms to our guests.

8/10 Good

YoungMin

Traveled with family
Liked: Cleanliness, staff & service, amenities
A little outdated but staff were nice. Service at JD was friendly.
Stayed 4 nights in Feb 2024
Response from Emily on Mar 5, 2024
Thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. I will share your feedback regarding the excellent level of service that you received while staying at our resort with our staff.

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s spacious Reasonable price for all the amenities
Stayed 1 night in Feb 2024
Response from Emily on Mar 1, 2024
William, thank you for providing your post-stay review following your recent stay at The Scottsdale Plaza Resort & Villas. We would love to host you at our spacious resort during your future travels to the surrounding area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Emily on Mar 1, 2024
Daniel, thank you for staying at The Scottsdale Plaza Resort & Villas. During your future travels to Scottsdale and the surrounding area we would love to host you at our wonderful resort.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Emily on Mar 1, 2024
Sara, thank you for choosing The Scottsdale Plaza Resort & Villas.

8/10 Good

Ken

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been a guest at Scottsdale Plaza several times over the past 20 years…always a great place to stay. Beware, they now add a credit card fee to your account! Seems a bit deceitful for a nice place like this as they don’t mention it when you check-in.
Stayed 2 nights in Feb 2024
Response from Emily on Feb 28, 2024
Ken, thank you for being one of our loyal repeat guests. I apologize that our fees were not properly addressed upon arrival for your recent stay. I will share your comments with our staff so that this can be properly addressed. I hope that you will still continue to stay at The Scottsdale Plaza Resort & Villas in the future.

8/10 Good

Eve

Liked: Cleanliness, staff & service, amenities
You can not turn off the fan for the AC. Loud at night.
Stayed 1 night in Feb 2024
Response from Emily on Feb 28, 2024
Eve, I apologize that you had trouble controlling your HVAC unit in your guest room during your recent stay. I will share your feedback with the proper department staff so that this can be addressed. Thank you for choosing to stay at The Scottsdale Plaza Resort.

10/10 Excellent

Melissa

Property was beautiful. We definitely would stay and again and recommend to others.
Stayed 5 nights in Feb 2024
Response from Emily on Feb 28, 2024
Melissa, thank you for choosing The Scottsdale Plaza Resort & Villas during your recent trip to the area. We would love to host you any time you are in Scottsdale.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed every part of our stay! The front desk was accommodating, food was outstanding and the amenities were as described. Beautiful property- we will be back!
Stayed 2 nights in Feb 2024
Response from Emily on Feb 28, 2024
Michael, thank you for you beautiful review of our wonderful resort. During all of your future travels to the surrounding area we invite you to stay at The Scottsdale Plaza Resort & Villas.

10/10 Excellent

Denise

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff goes out of their way to make our stay excellent. The property is meticulously and beautifully kept. We will come back.
Stayed 3 nights in Feb 2024
Response from Emily on Feb 28, 2024
Denise, thank you for sharing your post-stay review feedback following your recent stay at The Scottsdale Plaza Resort & Villas. I will share you wonderful comments with our staff so that they keep up their work at providing our guests with outstanding experiences. We cannot wait to have you stay with us the next time you are traveling to the area.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice , clean and peaceful.
Stayed 2 nights in Feb 2024
Response from Emily on Feb 28, 2024
Thomas, thank you for choosing to stay at The Scottsdale Plaza Resort & Villas. We would love to invite you to return to our resort the next time you are traveling to Scottsdale.

10/10 Excellent

jennifer, poway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the resort is set up with restaurants and the pool. Downside is there is only one pool i cant imagine summer time.
Stayed 2 nights in Feb 2024
Response from Emily on Feb 28, 2024
Jennifer, I'm sorry that you were unable to locate all of our pool locations. Our property is 40 acres and we do have 5 pools located across the resort so that all of our guests can enjoy a swim. Thank you for providing your feedback following your recent stay.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaints I have is the room didn’t have enough light and our room was on the second floor and there was no elevator so we had to lug our suitcases up the steps. Otherwise the place was great!
Stayed 2 nights in Feb 2024
Response from Emily on Feb 28, 2024
Adam, thank you for your post-stay review feedback. I apologize that you were not offered proper assistance with getting your luggage to and from your guestroom. I will share your comment with our staff so that we can address the properly for our future guests.