Ratings based on 1,045 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Very nice, comfortable hotel.

Posted Dec 7, 2016
Felt like at home, very clean and nice hotel, big rooms and everything was fine except for the wifi internet. It just wont work on iphones and thats terrible, I cant stay here anymore just for this reason, I need wifi.
5 out of 5
by A verified traveler

Great hotel, fantastic location!

Posted Dec 6, 2016
This hotel is absolutely ideal!! The location is incredible! The room was beautiful and the staff very attentive!! What a gem!!
Comment from Hotel Management
Dec 6, 2016 by sb, Hotel Management
What a pleasure to read your review- thank you so much for your feedback, we hope to see you again in the near future. Happy Holidays.
4 out of 5
by A verified traveler

Posted Nov 29, 2016
Pros: so quiet and peaceful
The staff were really kind and helpful. Appreciated their willingness to shuttle me places as a solo traveller.
Comment from Hotel Management
Dec 1, 2016 by sb, Hotel Management
We appreciate the positive feedback on our service. We would love to earn your future loyalty and hope you will come see us again soon.
5 out of 5
by A verified traveler from San Diego, United States of America

Wonderful Stay

Posted Nov 28, 2016
Pros: Everything.
Location: Close to everything in Scottsdale.
Great location, wonderful hotel, great room. It was a very enjoyable stay.
Comment from Hotel Management
Dec 1, 2016 by sb, Hotel Management
Thank you so much for taking time out to write about your stay- we look forward to sending you in the future.
3 out of 5
by A verified traveler

Posted Nov 23, 2016
The hotel Is good. Surrounding is clean. Multiple pool and amenities. Im just very picky with the smell. I can smell human body odor with the pillow and bedding and its not pleasant
Comment from Hotel Management
Dec 4, 2016 by sb, Hotel Management
Your comments are taken very seriously and we will work with our housekeeping team to investigate and correct. Thank you for reaching out to us.
5 out of 5
by A verified traveler from US

Very nice resort

Posted Nov 23, 2016
This resort is so well cared for. The staff is super great. Loved it
Comment from Hotel Management
Dec 1, 2016 by sb, Hotel Management
Thank you for the shout out to our staff- we appreciate hearing you had a great stay with us.
2 out of 5
by A verified traveler from US

Non 4-5 Star Establishment.

Posted Nov 21, 2016
Pros: didn't
Cons: Better attitude, microwave, towels, ice,
Location: OK location. lots of restaurants.
Poor Stay. When I booked the reservation I was told the room would be near the pool. It definitely wasn't. I wanted to warm up a meal from a great restaurant we went to earlier, and they wanted to charge $20.00 a day for a microwave. They said microwaves were not kept in each room due to safety reasons, BUT, then they said they would let me rent one on a nightly basis. Not enough trash receptacles in each room or towels. No ice machine in close proximity. I can get over the 8 dollars a bottle for water, but the staff's attitude was, non friendly, and "well that is just the way it is". We definitely won't be coming back here. I wouldn't suggest this place at all.
Comment from Hotel Management
Dec 1, 2016 by sb, Hotel Management
We regret you did not have a positive stay with us.This is our high season and we are sorry the room location you desired was not available. We will be working internally to ensure each guest is given the correct information. We have not had enough requests to have microwaves installed permanently- but we always have them available for rent. The lack of service you received is regrettable and it will be addressed. It is our goal to earn back your business and I hope you will give us another chance to so do in the future.
5 out of 5
by A verified traveler

Beautiful Hotel - love it

Posted Nov 21, 2016
It was a gorgeous hotel on 40 acres - just beautiful
Comment from Hotel Management
Nov 21, 2016 by sb, Hotel Management
It was our pleasure to have you with us- thank you for the great feedback.
5 out of 5
by A verified traveler from US

A wonderful hotel resort experience!

Posted Nov 21, 2016
Pros: great service, loved the rooms , well maintained grounds , an upscale resort.
Cons: spot on!
Location: Great hiking and mountain biking at Browns Ranch in McDowell Sonoran Preserve . Tom Thumb and climbing Camel back mountain.
WE found the resort to be outstanding . It is very well maintained with great service , lovely and comfortable rooms, the grounds are beautiful, nice tennis courts, pool area was a blast and the restaurants on premise are great! The kids loved the waterfall and fire pits at night!! WE highly recommend the Scottsdale Plaza Resort.
Comment from Hotel Management
Nov 21, 2016 by sb, Hotel Management
Thank you for taking time out to write and give such positive feedback. We hope to earn your future loyalty.
5 out of 5
by A verified traveler

Clean, quiet

Posted Nov 21, 2016
Pros: Suite was large and very quite. Pool is nice and hotel grounds are nice for walking around.
Cons: VIP through Expedia did do much here. Takes some getting used to the navigate the streets to your room.
Location: Close to shopping but really need a car to get around.
Nice hotel. This Suite was very large the bed was very clean. Too bad VIP on Expedia didn't get you anything but a few points.
Comment from Hotel Management
Nov 21, 2016 by sb, Hotel Management
We are happy you enjoyed your stay with us. We hope you will join us again on a future stay, it was our pleasure to have you.