Non 4-5 Star Establishment.
Posted Nov 21, 2016
Poor Stay. When I booked the reservation I was told the room would be near the pool. It definitely wasn't. I wanted to warm up a meal from a great restaurant we went to earlier, and they wanted to charge $20.00 a day for a microwave. They said microwaves were not kept in each room due to safety reasons, BUT, then they said they would let me rent one on a nightly basis. Not enough trash receptacles in each room or towels. No ice machine in close proximity. I can get over the 8 dollars a bottle for water, but the staff's attitude was, non friendly, and "well that is just the way it is". We definitely won't be coming back here. I wouldn't suggest this place at all.
Comment from Hotel Management
Dec 1, 2016 by sb, Hotel Management
We regret you did not have a positive stay with us.This is our high season and we are sorry the room location you desired was not available.
We will be working internally to ensure each guest is given the correct information. We have not had enough requests to have microwaves installed permanently- but we always have them available for rent.
The lack of service you received is regrettable and it will be addressed. It is our goal to earn back your business and I hope you will give us another chance to so do in the future.