Ratings based on 1,359 Verified Reviews

4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Prescott, AZ

Wonderful, spacious, clean resort!!!

Posted Jun 5, 2017
Pros: Everything
Cons: I think the only suggestion would be to add a microwave to the Bi-Level rooms.
We stayed in the Bi-level Double Queen room. Can't wait to go back. So comfortable and clean. It has been recently updated and everything was perfect. Loved the fact that there were 2 full bathrooms, one upstairs and one downstairs. Also, it was so nice to be able to park right in front of our room! The staff was very friendly and accommodating. We enjoyed a delicious lunch poolside which was very relaxing and enjoyable. Will definitely return!
Comment from Hotel Management
Jun 6, 2017 by sb, Hotel Management
Thanks so much for the wonderful feedback on your stay with us. We are really happy to hear you loved your Bi Level Suite. We will work hard to earn your continued business.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Early summer trip!!

Posted Jun 5, 2017
Decided to take my son to Arizona on his last day of school for a quick mini vacation. Hotel staff was great and professional . Resort was clean, well kept, and spacious.Close to numerous restaurants and bars. Cons- no microwave in room.$ 25.00/day charge Otherwise no complaints
Comment from Hotel Management
Jun 6, 2017 by sb, Hotel Management
Thanks for the feedback on your stay with us. We are so pleased your family enjoyed your get away and we are happy our staff gave great service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santa Fe, NM

Kids had a great time in big pool.

Posted Jun 3, 2017
We had the 2 story condo, great space and fitness facility.
Comment from Hotel Management
Jun 6, 2017 by sb, Hotel Management
Thanks for the positive feedback on your stay. We love that your kids enjoyed the pools.
3 out of 5
by A verified traveler

Nice hotel spacious room... customer service lack

Posted May 30, 2017
Hotel was clean and rooms were spacious however, food was ridiculously overpriced, loud neighbors and tv randomly shut off. Desk attendant upon check in was not friendly nor welcoming. Most of the bell persons were very kind and helpful and tried to go above and beyond.
Comment from Hotel Management
May 30, 2017 by sb, Hotel Management
We appreciate the feedback and we sincerely regret you had any difficulties during your stay- we will work internally to do whatever we can to improve the experience. Thanks so much for reaching out with your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Nice hotel next to doctors office and near hosp.

Posted May 30, 2017
Pros: Clean and comfortable. Close to everything.
Cons: Another restaurant with different food. An adults pool only.
Location: I was recovering from surgery but my wife loved all the stores and places to eat on Scottsdale Rd. So easy to find, she never got lost!
I like that the hotel was quite at night. No rowdy people. It was so close to my surgery needs. It was close to so many restaurants and stores.
Comment from Hotel Management
May 30, 2017 by sb, Hotel Management
We love hearing feedback and it always allows us to make improvements- thank you for letting us hear about your stay. We appreciate you choosing to stay with us and we will work hard to elevate the guest experience based on your valuable feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler from H. Zanesville,Oh

Very nice resort close to Phoenix

Posted May 29, 2017
Resort was beautiful! Room was very spacious & clean. The staff were always very nice & helpful. The pool was very inviting. Would stay again if ever in the Phoenix & Scotsdale area.
Comment from Hotel Management
May 30, 2017 by sb, Hotel Management
Thank you for the compliments on your room- we are pleased you enjoyed your stay with us- please come see us again when you are in the Scottsdale area.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Top notch

Posted May 27, 2017
Stayed just one night on our way back from pinetop and back home to Orange County . Just what we needed. Restful night stay at a resort that offered everything we needed. Relaxed with good music in the lounge good food and great service.Top Notch all around.
Comment from Hotel Management
May 30, 2017 by sb, Hotel Management
Thanks so much for choosing to stay with us ! We appreciate all of the compliments on the service you received- we hope we can earn your future business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Scottsdale plaza resorte

Posted May 26, 2017
It was beautiful nice and relaxing. Rooms were clean beatiful scenery staff was amazing.
Comment from Hotel Management
May 26, 2017 by sb, Hotel Management
We love hearing that you enjoyed your stay with us. Thanks you for pointing out our rooms and location- we hope you will come again !
5 out of 5
Recommended
for Everyone
by A verified traveler from R.I.

Highly recommend this resort!!

Posted May 25, 2017
The decor of the room was lovely, the food/cocktails were absolutely delicious, the layout of the pool was perfect whether you preferred privacy or to interact with others, and the staff was extremely courteous! Excellent experience!
Comment from Hotel Management
May 25, 2017 by sb, Hotel Management
We appreciate you taking time out to write and love that you enjoyed your room decor and our pools. Thanks for staying with us, we will work hard to build your loyalty!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel.

Posted May 24, 2017
It's a nice hotel, I wish I would have received my expedia+ bonus though.
Comment from Hotel Management
May 26, 2017 by sb, Hotel Management
We sincerely regret if you did not receive your Expedia coupon. We will work internally to ensure all guest's receive benefits they are entitled to. We appreciate you letting us know of this issue.