Ratings based on 423 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from sedona, az

Room different from photo.

Posted Jul 12, 2016
Pros: It was close to the freeway, stores and restaurants. The rooms were clean, front desk responsive, bbq and grounds well kept.
Cons: The pool area was mobbed. I would say they need more pools for the size of the hotel.
Location: Great, easy access to everything!
We thought it was a full kitchen with a fireplace, since that was the photo next to the room I picked. But the room next to us was one, and stood empty the whole 4 days we were there. When I asked, they were not happy that I booked on expedia and got such a great price...
4 out of 5
by A verified traveler

Posted May 13, 2016
Room was very comfortable and clean. A great place to stay for a couple.
5 out of 5
by Jorge mascareno from Phoenix

first time

Posted May 9, 2016 on Hotels
a+
5 out of 5
by A verified traveler

Posted Apr 19, 2016 on Hotels
This is a lovely resort. We have stayed here several times while visiting family. Our 4 grandchildren love the pool with waterfall and spa. We were "upgraded" to a handicapped room, which we didn't like as much as the regular suites.
4 out of 5
by A verified traveler

Better than expected

Posted Apr 16, 2016
Pros: Clean rooms, great pool, pleasant staff.
Cons: Some rooms are not provided with daily housekeeping. Upon arrival the guests should be notified if the room they are booking has daily housekeeping .
Location: Golf, shopping, lots of stuff to do. Too much to list.
We had a very nice time at this hotel. The room was very clean and the grounds were beautiful. The service staff at poolside were very pleasant and do a great job. This hotel will not stay a three and a half star hotel for very long. We will definitely stay here again.
Comment from Hotel Management
Apr 18, 2016 by SDO Mgmt, Hotel Management
Thank you for your feedback! How wonderful to hear that you had such a nice time with us! Come see us again soon! Cheers, Michelle Sheraton Desert Oasis
2 out of 5
by A verified traveler

NOT A HOTEL

Posted Feb 22, 2016 on Hotels
Love hotels.com, but this is NOT a hotel and should be clearly labeled as not being a hotel on the site. This is a condo, and a small one at that, which sits in the middle of other condos with many longer-term and I believe some permanent residents. Problem: the people that live there long-term treat the people passing through like garbage which is the problem with this kind of scenario. Not a very welcoming place and a bunch and you will be surrounded by people daily that act as if you're trespassing. In addition, this is not your typical hotel stay where you can grab room service, or let your kids roam the property. It's like a cramped college apartment, and a very expensive one at that. If you want a condo - great location. If you want a hotel you should keep looking. Yes, I know this is hotels.com.
Comment from Hotel Management
Apr 30, 2016 by SDO Management Team, Hotel Management
Thank you for your review. We appreciate your feedback, and we were truly sorry to hear that you didn't feel particularly welcome during you stay. We don't have any permanent guests at our property, however, a good portion are here for a week, sometimes longer. Our goal here at Desert Oasis is to make every guest feel valued and cared for, and my sincere apologies if this didn't come across properly. Best, Michelle Sheraton Desert Oasis
3 out of 5
by A verified traveler from Seattle, WA

Nice facility but.....

Posted Feb 17, 2016
Standard room was much smaller than anticipated. Not much room for storage. Bathroom very small. Nice facilities but housekeeping was practically nonexistent. Not good enough for the price.
Comment from Hotel Management
Feb 28, 2016 by SDO Mgmt, Hotel Management
Thank you for your feedback. Our apologies that your stay did not live up to your expectations in some areas. Please know that you can always call the front desk if something is not to your satisfaction, and we will do our very best to find a solution. Best, Michelle Sheraton Desert Oasis
5 out of 5
by A verified traveler

Perfect Stay!!

Posted Feb 10, 2016 on Hotels
We love the Sheraton Desert Oasis. When it comes to luxury and comfort, it's the absolute best!!Relaxing get away. Already planning our return!
Comment from Hotel Management
Apr 23, 2016 by SDO Management Team, Hotel Management
Great to hear how much you enjoyed your stay here! Thank you for all the compliments; they are much appreciated. Until next time! Best, Michelle Sheraton Desert Oasis
4 out of 5
by A verified traveler

Posted Feb 9, 2016
Enjoyed. Great place. Would stay there again. Great staff.
Comment from Hotel Management
Feb 16, 2016 by SDO Mgmt, Hotel Management
Thank you! We are looking forward to having you back! Michelle Sheraton Desert Oasis
5 out of 5
by A verified traveler from Centralia, WA

Great Hotel Close to Barrett!

Posted Feb 1, 2016
The staff was very friendly and helpful. Our room was perfect! See you next year!
Comment from Hotel Management
Feb 5, 2016 by SDO MGMT, Hotel Management
Hi Terry! Thank you so much and looking forward to having you back! Michelle Sheraton Desert Oasis