Ratings based on 1,039 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy to check in/out

Posted Mar 12, 2017
Very clean and comfortable facilities in the heart of Downtown Phoenix.
5 out of 5
Recommended
for Everyone
by A verified traveler from Billings,MT

Great Hotel

Posted Mar 9, 2017
Pros: Great Location to All downtown sports vinues.
Cons: Parking is very limited. Breakfast vouchers would be nice due to high price of rooms.
Location: Talking Stick Areana and Diamond Backs Baseball Statium
Great Friendly staff. Very Clean. The Hotel bars and lounge were very nice. The Elevators are very slow.
3 out of 5
by A verified traveler from halifax

Came for the chris rock concert ;he cancelled

Posted Feb 27, 2017
Pros: lobby, pool and staff
Cons: free wifi for starwood guests
The hotel was very nice, the staff(Andrea was awesome in trying to find us something else to do when the chris rock concert cancelled) the hotel was 350 canadian with a charge for wifi and a 20 parking fee so all in it was over 400 for the room and it was small . So the hotel was nice however the value to delivery ratio was off
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose CA

Best place to stay in Phoenix!

Posted Feb 3, 2017
Amazing staff, extremely clean and right across the street from shopping and good food!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, right downtown next to ASU

Posted Jan 30, 2017
Pros: Quiet, comfortable beds
Great customer service, nice pool and hot tub, quiet, comfortable beds
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Beautiful lobby!! Nice and clean. Enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Excellent service, but some technical issues

Posted Dec 31, 2016
Pros: I received excellent service from all hotel staff. It's an attractive property in a good location.
Cons: Need to test and repair phone system and card readers in elevators.
I stayed here for the nights of Christmas Eve and Day. It's an attractive property, and the service I received was excellent all around; however, the hotel needs to address some technical issues. When I arrived at my room, I tried making a long distance phone call, only to find that I only received a busy signal, even when I tried calling my home phone knowing that it should go to voicemail. I was moved to another room, only to find the same issue, so it's obviously a problem with their phone system as a whole. Also, on a couple occasions, the room key card wouldn't work on the elevator (the first time, it wouldn't work for the two women on the elevator with me, either).
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 19, 2016 on Hotels
3 out of 5
by A verified traveler

Posted Dec 19, 2016 on Hotels
Great place to stay, wonderful staff and facilities. Internet service is awful.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 18, 2016 on Hotels