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"Disappointing Experience – Not Worth the Cost I wanted to love our stay here, but unfortunately, the Arizona Grand Resort fell incredibly short of expectations. The Food: Mediocre at best. Room service was expensive and they didn’t even get the drinks right, For a resort of this tier, we expected much higher quality, but the dining options were underwhelming and definitely didn't match the price point. The Pools & Grounds: The pools were packed to capacity and noticeably dirty. One of the maintenance people was working on the pool adding chemicals while me and my children were in it. Beyond that, many of the property's amenities felt poorly maintained and dated. The entire property simply isn't what I expected based on how it's advertised. Billing & Cost: To top it off, the final cost breakdown made absolutely no sense. I do appreciate the staffs willingness to try to help and work it out! The one saving grace was the staff—they were very kind and polite throughout our stay. When I brought up the confusing charges, they mentioned they would work on fixing it, which I do appreciate. However, great service can't fully make up for a dirty environment and subpar facilities. Overall, it was a pretty poor experience. Between the maintenance issues and the lack of value, we will not be visiting again."

"There's a bit off work being done in the parking area but everything was excellent."

"Great place to stay, however our room was above the restaurant exhaust fan, it smelled good but was very loud when we sat on the balcony!"

"Couldn't find a hot tub on site. But it was a very nice stay. Great service. "

"This property is clean but needs updating. The staff was great! The breakfast was very limited."

"M"

"The hotel was nice. Just a little dated. Could use a facelift. The pool area was nice as it was in the middle of the mountains. "

"Tub"

"Excelente "