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Rating 10 - Excellent. 621 out of 1011 reviews" "
10 - Excellent
621
Rating 8 - Good. 268 out of 1011 reviews" "
8 - Good
268
Rating 6 - Okay. 75 out of 1011 reviews" "
6 - Okay
75
Rating 4 - Poor. 33 out of 1011 reviews" "
4 - Poor
33
Rating 2 - Terrible. 14 out of 1011 reviews" "
2 - Terrible
14
9.0/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
David
Traveled with family and small children, Traveled with partner, Traveled with family
Mar 27, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel worked well for my family the night before flying out of PHX sky harbor airport. However, I booked it because it has 9/10 on Expedia. Based on the age of the hotel and how dated it is, I would expect a 7/10 or 8/10.
Our TV did not work and technician was out. Reported to front desk and was told that they can not do anything about it. I even asked for a discount but the front desk was rude and just shrug his shoulder.
The staff was excellent. The hotel has been renovated effectively is very comfortable and nice and convenient off of the freeway. I really enjoy my stay here.
pritpal
Stayed 1 night in Mar 2024
4/10 Poor
Hannah
Mar 18, 2024
Liked: Staff & service, amenities
The bathtub/shower was in poor condition
Wasn’t their fault but there was no TV signal the whole time. They should have given some kind of discount or something
Hannah
Stayed 1 night in Mar 2024
10/10 Excellent
Clarence
Traveled with family and small children, Traveled with family
We stayed for three nights for a music festival. The hotel was so convenient, and great hot breakfast buffet. The staff, in particular Cookie at the front desk (and Troy the shuttle guy) went above and beyond to make us feel so welcome!! Cookie was sooo helpful and warm. Thank you for making a wonderful girls trip!
The pool was so warm. After a long day of travel, it was a real treat. The bed was very comfortable, the room spacious and clean. Would stay here the next time we are in town
I was not really happy about being issued a Handicap Room, when I paid for a King Suite Room. I asked why and they said it was oversold so, I got what was left. I feel there should be some sort of monies reimbursed when you aren't given the type of room you paid for. That all being said, the Lady at the Front Desk was very nice but, couldn't change my room.
The staff was great, they allowed us to check in at 11 am. The room was clean, quiet and good sized. The staff was friendly and professional. I highly recommend this hotel.
This was an excellent hotel for our 1 night stay here. Quick, easy, and professional check-in and check-out. Very clean and spacious rooms. Very convenient access to downtown for entertainment events. I would definitely stay here again.