The staff was really nice and the property was ok, but the bed was very uncomfortable. I can appreciate the need for handicap-accessible rooms and that sometimes a hotel needs to give them to other guests, but the shower was very hard to use as it was not set up in a standard way.
Comment from Hotel Management
Mar 1, 2017 by Manager, Hotel Management
Thank you for your review of the SpringHill Suites Phoenix North. I'm so happy to hear how nice you found our staff to be. I do apologize that you weren't completely satisfied with the setup of your room. On future visits, we'd be more than happy to find you a different room to better suit your needs. I hope we will have another chance to host you.