Ratings based on 173 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
it is in the heart of phoenix, close and walking distance to all the restuarants and night life. Children museum across the street
5 out of 5
Recommended
for Everyone
by A verified traveler from Duluth

Front desk staff was top notch

Posted Dec 11, 2016
From restaurant recommendations to directions the staff was superb. Hotel was clean and quite. Room was spacious. Enjoyed how easily we could walk to restaurants.
Comment from Hotel Management
Dec 11, 2016 by Front Desk Manager, Hotel Management
Thank you for writing a review about your stay. We are pleased to see you enjoyed your visit at our hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from phx, az

Posted Dec 4, 2016
Expedia was a rip off, the night charge was 259 when I purposely reserved our room 4 months in advance!!! The hotel was only charging $159 for a walk in of the same room!!!! This is the 2nd time Expedia price was doubled for me. Hotel was fine, clean & friendly staff.
Comment from Hotel Management
Dec 7, 2016 by Front Desk Manager, Hotel Management
Thank you for staying with us while visiting Phoenix. I am happy to see you enjoyed your encounters with the staff and the hotel was comfortable for you. Thank you again and we look forward to your future return.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great room!

Posted Nov 27, 2016
Pros: Everything !
Cons: Nothing!
Location: There's a movie theater at walking distance, as well as lots of stores and restaurants.
The hotel is close to everything! The rooms are spacious and very clean
Comment from Hotel Management
Nov 30, 2016 by Front Desk Manager, Hotel Management
Thank you for staying with us while visiting Phoenix. We are so pleased you enjoyed you stay at our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from College Station, United States of America

Nice hotel near the convention center

Posted Nov 20, 2016
Location: Walking distance to downtown Phoenix.
Nice overall: free parking and breakfast, nice staff and rooms.
Comment from Hotel Management
Nov 21, 2016 by Front Desk Manager, Hotel Management
Thank you for writing a review about your stay. I am happy to see you enjoyed your stay with us. Thank you again and we look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta canada

Nice place huge rooms close to downtown

Posted Oct 21, 2016
Nice place close to downtown and convention center. Easy access to freeway. Breakfast very good. Nice clean facility. Definitively will stay again when back in Phoenix
Comment from Hotel Management
Oct 22, 2016 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a survey about your stay. We are happy to see you enjoyed your stay. Thank you again and we look forward to your future return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas nv

Good downtown location

Posted Sep 19, 2016
I've stayed here many times. Great downtown location. Breakfast is ok. Rooms comfortable. I did not like this time the room I reserved was not available when I checked in at 3pm. I reserved through Expedia a 2 queen room... what I got... what was given was a king and sofa bed. Management did nothing to compensate for that and I felt like if I complained I'd have not had any room. Two of the people in my party were not as comfortable as they should have been. I was not pleased.
Comment from Hotel Management
Sep 22, 2016 by Front Desk Manager, Hotel Management
We are very sorry to see you had experienced a room change. I hope in the future you will give us the opportunity to improve your experience at our hotel.
3 out of 5
by A verified traveler from Arizona

No hotel restaurant, but fair breakfast offering

Posted Jun 2, 2016
Pros: I liked the hotel's proximity to U of A medical school.
Cons: Clean better.
Location: Arizona Center is nearby, and its on the edge of downtown, so there are sports venues, museums, etc.
The best thing about this for me was the proximity to U of A medical school, which is why I chose it. The worst thing is the other side of the hotel is a ghetto. If you don't mind walking around in 110 degree heat to go to a restaurant, then you're in luck. This is very close to the Arizona Center which has a nice assortment of restaurants. Because downtown parking is limited and $12 day at the garage, you will want to leave your car at the hotel. Plus, by the time you find a parking space in the garage and then walk to the restaurant, you could have just walked from the hotel. The hotel is dated, and even though they have made some updates, it shows its age. My room had a popcorn ceiling and was oddly configured. It had a little fridge and microwave, which would come in handy if you purchase the microwave popcorn and sodas in the lobby. The room could have been cleaned a little better, I could see that no one likes to vacuum under the sink in the bathroom as there was a decent layer of dust under there. I was not near the elevator, yet I could hear the elevator, even with the television on.
Comment from Hotel Management
Jun 8, 2016 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a review about your stay. Also, thank you for the details and the constructive criticism. I will make sure to pass this to the correct departments. I hope in the future you will give us another opportunity to show you the high standards we hold to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from b

We enjoyed being close to the downtown area a

Posted May 4, 2016
the daily breakfast, maid service and clerk great! Very clean. Nice pool.
Comment from Hotel Management
May 4, 2016 by Front Desk Manager, Hotel Management
Thank you for writing a review about your stay. We are so happy to see you enjoyed the time you spent with us. We look forward to your future return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2016
Great breakfast. Loved the layout of the room with the desk and kitchette are in the l shape.
Comment from Hotel Management
May 2, 2016 by Front Desk Manager, Hotel Management
Thank you for writing a review about your stay. We are glad to see you enjoyed your visit at our hotel.