Ratings based on 336 Verified Reviews

4.3 out of 5
89% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Mar 20, 2017
Room was not clean and the sheets on the bed were on inside out when we arrived. The outdoor pool was filthy. Most of the staff was friendly. For the money, I would not recommend or stay at a Springhill Suites again.
Comment from Hotel Management
Mar 25, 2017 by Dave M, Hotel Management
Thank you for the feedback. I'll share this with our housekeeping team to ensure the same thing doesn't happen moving forward. All of our suites are inspected daily and this will be a great training opportunity. Please come see us again to improve upon this experience.
2 out of 5
by A verified traveler from WI

DISAPPOINTED!

Posted Mar 10, 2017
Less than impressive, this place is so outdated and the layout is terrible. Theres no dresser or table, so no place to put luggage for more than one. The pullout couch was horrible, stained & so thin you can feel metal bars! Plus it blocked the entire room if it was pulled out, you had to climb over it to get to the door or kitchenette! The breakfast was the only positive part of our stay.
Comment from Hotel Management
Mar 14, 2017 by Dave M, Hotel Management
We appreciate your feedback and will share this with our team to improve our guest experience. I see that you enjoyed breakfast and will also share that with the team. Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Nice location!

Posted Feb 7, 2017
Pros: The room was huge with a separate sitting area. They offered a nice buffet breakfast. The hotel was in walking distance to Chandler Fashion Mall.
Cons: The bathroom could use some design or color, as it didn't fit the rest of the room. Also, it wasn't as clean as it could have been.
Location: The Chandler Fashion Mall was right across the street!
The hotel was good for the price. The room was very spacious and somewhat updated; however, the bathroom wasn't the cleanest and was stark white and pretty dull.
Comment from Hotel Management
Feb 19, 2017 by Dave M, Hotel Management
Thank you for the positive review! We appreciate the feedback and will share this with our team. Please come see again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Feb 5, 2017
It was a very good experience. The hotel staff was friendly. The rooms very comfortable and clean. Nothing negative to say.
Comment from Hotel Management
Feb 19, 2017 by Dave M, Hotel Management
Thank you for sharing your experience online. We appreciate you choosing to stay with us. Our team hopes you'll come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca resident

The best deal ever while traveling through desert

Posted Jan 23, 2017
Best deal ever! Everything was very clean and fresh! Great breakfast too
Comment from Hotel Management
Feb 19, 2017 by Dave M, Hotel Management
Thank you for the great review! We are glad that you enjoyed your time with us and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by chandler fashion mall.

Posted Jan 23, 2017
We got a great last minute deal on this hotel. It was perfect for the night. In walking distance to the mall and many food places. Free parking and breakfast.
Comment from Hotel Management
Feb 19, 2017 by Dave M, Hotel Management
Thank you for the 5 Star review! Our team enjoys the positive feedback and glad you were able to enjoy our wonderful location in Chandler.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great space in the room.

Posted Jan 16, 2017
Friendly efficient staff. LynnAnn at the front desk was terrific! The breakfast was delicious and the staff was busy keeping it all full and hot. I will book this hotel again in the future!
Comment from Hotel Management
Jan 21, 2017 by Dave M, Hotel Management
Thank you for sharing your experience online. We're so glad to see that our staff was friendly and you enjoyed our complimentary hot breakfast. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay, except....

Posted Jan 6, 2017
Our overall stay was nice except one of the beds sunk in when you sat on it. Perhaps the boards were broken underneath. Otherwise it was a pleasant stay.
Comment from Hotel Management
Jan 21, 2017 by Dave M, Hotel Management
Thank you for staying with us and we're sorry that we did not catch the bed issue. We inspect each guestroom daily and will make sure to check into the support underneath. Otherwise it sounds like you had a good experience, please come see us again soon.
4 out of 5
by A verified traveler

Comfortable And Clean!

Posted Nov 1, 2016 on Hotels
The Room was spacious and comfortable. we Would've liked to stay longer. the Breakfast was also very good and a great selection of breakfast items.
4 out of 5
by A verified traveler

Posted Oct 31, 2016 on Hotels
The still was good. The breakfast was the usual but they did a poor job refilling food items.